1.
Samantha Byrnes
Denver, Colorado
Cell: 303­518­0322 • Email: sammieb8901@gmail.com
CAREER SUMMARY ______________________________________________________________________________
A builder of systems. Innovative, enthusiastic, customer­focused IT professional with proven troubleshooting abilities and a
history taking ownership and providing solutions. Experienced in the support of high profile systems. Expansive
troubleshooter who works extensively with cross functional groups to ensure systems scalability and stability.
TECHNICAL PROFICIENCIES ______________________________________________________________________
Platforms: Windows Server 2003­2012, OS X 10.5­10.9, Windows 2000­8, Centos 6
Hardware: Palo Alto, Juniper, Aruba, Fortinet, HP
Tools: Jamf Casper, Active Directory, Radius, DNS, DHCP, Group Policies, Google Apps for Work,
Spanning Backup, Altiris, Bash, Powershell, Spiceworks
PROFESSIONAL EXPERIENCE _____________________________________________________________________
CRAFTSY, ​Denver, CO 08/12 ­­ 05/15
Onsite network and systems administrator. Scaled critical infrastructure apace with company’s growth from 77 to 260
employees. Google Apps for Work administrator. Administered a mixed OS environment of OS X computers, Windows
/ Centos servers. Implemented Fortinet and Palo Alto firewalls, Juniper switches, and Aruba wireless systems.
Facilities build outs, power/cabling. Stood domain controllers, implemented LDAP, internal DNS, GAPS, Jamf Casper.
Headed the internal IT group with a staff of three. Technical needs assessment & solutions implementation. Vendor
relationship management and budgets. Facilities build­outs.
IT Manager 01/15 ­­ 5/15
Key Achievements
● Upgraded company wireless from Aruba controller­based to controllerless solution
● Expanded network architecture, security systems for 7th floor office expansion
Senior LAN Admin 07/13 – 01/15
Key Achievements
● Expanded network architecture, security systems for a 19,000 square foot build out at the main office.
● Implemented GAPs as part of an IAM initiative
● Upgraded internal firewalls to Palo Alto 3050s to scale for company growth.
LAN Admin 08/12 – 07/13
Key Achievements
● Stood domain controllers, internal DNS, LDAP, bound all company computers to the domain
● Expanded network architecture, security systems for studio build outs
● Built main office network as part of new facilities including Aruba wireless, Juniper switches, Fortinet
firewalls.
● Implemented Jamf Casper
ART INSTITUTE OF COLORADO, ​Denver, CO 10/08 ­­ 08/12
Onsite systems administrator for the Colorado campus. Administered a mixed OS environment of Windows/ OS
X/Centos systems spanning four physical locations, fourteen VLANs, and two disparate network segments.
Responsible for all server builds/rebuilds/standard maintenance, DHCP/DNS expansions/maintenance, and IAM.

2.
Created/maintained network architecture and systems documentation. Responsible for screening applicants for open
IT positions. Tier 3 support for desktop group. Mentored techs at other sites.
Classroom Analyst 10/08 ­­ 08/12
Key Achievements
● Handled all onsite aspects of a complete network backbone upgrade for all four Colorado campus sites.
Coordinated circuit installations with vendors, onsite hands for remote network administrators in the install of
Cisco routers and switches, and assisted in system troubleshooting, resulting in an end­user­impact­free
implementation.
● Implemented a cross­platform school­wide network RenderFarm.
● Upgraded the onsite OS X file servers from 10.5 to 10.6.
● Implemented an off­network imaging process for the OS X computer labs, reducing network impact
DISH NETWORK, LLC,​ ​Denver, CO 08/04 ­­ 10/08
From a helpdesk coordinator to writing monitoring for the NOC to administrating four of the company’s core CRM
systems.
Applications Systems Administrator 03/07 ­­ 10/08
Provided Tier 2 infrastructure support for four of the company’s five core CRM applications. Log file analysis,
vendor ticket management, system patches and monitoring, environment refreshes, oncall responsibilities.
Delivered extensive code migrations to both test and production systems.
Key Achievements
● Department point­of­contact for the Siebel 8 systems upgrade, assisting in the creation of the Architecture
Document, creating the systems architecture diagrams, coordinating server builds and service accounts.
● Coordinated the migration of the Siebel 7.5.3 systems from physical to virtual machines, troubleshooting
recurring after­migration issues, and rebuilding application servers.
● Audited the primary Siebel application’s user roles and responsibilities, discovering several Sarbanes­Oxley
policy violations in the process. Worked with developers and affected business units to create and
implement custom responsibilities. Prompted the creation and use of internal BWR change processes, which
saved the company a series of FFC fines for policy violations.
Associate Systems Administrator 05/06 ­­ 03/07
Provided monitoring and support for the local webMethods environment with relation to identifying potential
business­impacting issues and either resolving such issues or escalating to the appropriate Tier 2 / Tier 3
applications support groups. Analyzed variety of alerts and determined commonalities. Involved in the committee
handling the customization of HP Service Desk ticketing system.
Key Achievements
● Developed a set of HP­based custom probes to monitor a variety of applications including CRM systems,
vendor­accessible websites, and internal web­based applications.
● Aided in the design, development, and deployment of Reveille­based robots to monitor the user experience
with regards to installation software in 8 test locations.
Helpdesk Coordinator I / Helpdesk Coordinator II 08/04 ­­ 05/06
Provided first contact support for a user group of over 22,000 employees. Skilled in the use Tivoli, ITSM, and HP
Service Desk ticketing systems. Proficient in dealing with callers and troubleshooting a variety of issues over the
phone for remote users. Coordinated triage efforts between departments with regards to business­impacting
major incidents.
Key Achievements
● Acting supervisor for the weekend shift, performing point­of­contact duties for business impacting major
incidents occurring between 7am and 12pm on weekends.

3.
● Handled an average of 120 tickets a day both by phone and email.
TOM BROWN, INC,​ ​Denver, CO 03/02 ­­ 6/04
Operational support for Windows systems and servers across a seven state region. Responsible for updates, AD
administration, systems builds, end­user helpdesk tickets. Handled application licensing, software maintenance,
updates to the company website. Purchasing and invoicing upkeep. Oncall responsibilities.
Desktop Administrator 09/03­06/04
Key Achievements
● Integrated/upgraded the computer systems of Matador Oil & Gas after it was acquired..
● Handled software licensing upgrades, maintenance requests, hardware installations, and desktop
installations for eleven industry­specific server­based programs.
● Supported 14 mobile satellite installations that traveled with drilling rigs across a four state area to provide
real­time data feeds to the corporate office.
End­User Support Specialist / Business Admin 03/02­09/03
Key Achievements
● Supported over 500 employees across a seven state area. In 2003 competed over 1,000 tickets.
● Handled all new personal computer requests and computer rebuilds for six offices and all field personnel,
deploying over 200 new Dell computers.
● Created and maintained a composite list of all software packages utilized by the company, including
maintenance expirations, vendor contact information, and license keys, for the purpose of tracking and
payment of annual licensing fees.
EDUCATION & CERTIFICATIONS ___________________________________________________________________
Bachelor of Science in Computer Information Systems
Metropolitan State University, Denver, CO
8/03 – 5/06
GPA 3.61
ITIL Foundation Certification
6/06
ISA (Information Systems Analyst) certification, ICCP
5/06
REFERENCES ___________________________________________________________________________________
Available upon request or on LinkedIn