1. eMail:payponsall@gmail.com|spaypon@yahoo.com Phone:+639428003313 | +639065947041
SALLY PAYPON | I.T.
eMail:payponsall@gmail.com|spaypon@yahoo.com Phone:+639428003313 | +639065947041
PROFILE
Name
Salvacion F. Paypon
Location
#43 20th Avenue. Cubao,
Quezon City, 1109
Passport#
EC2342831
Notice Period
Immediately
Reason for Leaving
Personal Growth
CHARACTER
 Strong Leadership
Skills
 ReliableTeam Player
 Patient
 Responsive
 Respectful
 Reputation for
Integrity and Quality
Innovative IT professional
who takes pride in resolving
complex problems with basic
technology, getting the most
from a company’s
technology investment.
Recognized as a tenacious
researcher focused on
making technology work.
Skilled at breaking complex
issues into understandable
and executable tasks.
Technical Support Representative
May11, 2010 to Dec. 26, 2010
Time Warner Cable (Convergys Philippines, Bacolod
City)
 Provide support to Time Warner Cable customer
with regardto their internet connectionproblems
or issues
 Capable of usingdifferent kinds of operations
systems suchas Windows, Linux, andMac
 Ensure that Time Warner Cable customers
problems’ are resolvedina timelymanner
 Walkedthe customer through onthe installation
and configuration oftime warner cable’s security
application(CAISS)
 POC of the teamfor attendance, performance,
and metrics
IT Help Desk Associate
Oct. 13, 2008 to Nov. 19, 2009
Sykes Asia, Inc., Quezon City, Metro Manila
 Adheres to Sykes’ employees concerns and issues
for their desktop, software applications,
hardware, laptops, andtelephonyby
troubleshootingeveryconcern andissues in a
timelymanner.
 Provides newinformationto IT knowledge base
for IT staffandSykes employees use
 Render overtime for Sykes localIT for the
installationof newdesktopon anySykes Asia, Inc.
branch (Ortigas, Makati, QuezonCity, etc.)
 Ensure that all IT relatedconcerns andissues
course throughthe Sykes’ ticketing system
Committs
Customer Service Representative
Sept. 2, 2007 to Oct. 13, 2008
Expedia Hotels.com(Sykes Asia, Inc., QuezonCity,
Metro Manila)
 Provide support to Expedia Hotels.com customers
with regardto their hotel reservations
 Reserve, modify, and cancel reservation of
customer whenrequested
 Answers client’s queries inrelationto hoteltheir
hotel reservation
 Provides options to customer to their favorable
date, time, andplace before reservation
 Ensure that Expedia Hotels.com customers
understandthe policies onreservation
IT Supervisor
June 2011 –July 23,2013
Panasiatic Call Centers Inc.,BacolodCity
 Responsiblefor supervisingallITdesktop support
engineers
 Responsiblefor thedaily-time-record and
overtimehoursof each ITstaff
 Responsiblefor HardwareInventory
 ManageITrelated concerns(e.g.desktop,software,
and hardwareissues)
 Assign incidentrequestticketsto ITdesktop support
engineers for troubleshooting
 Ensurethatall incidentrequestsareaddressedin a
timely manner
 ManageITscheduleand attendance
 EvaluateITStaff on probation(3rd
and 5th
month
review)
 EvaluateITstaff’sperformanceandmetrics
 Enhanced learningand information discoveryby
designingdashboardsand scorecardsfor ITstaff’s
usage
 Providetechnical trainingto ITdesktop support
engineers’enhancement
 Providedisciplinaryactionsor sanctionsto
employees thatviolateITpolicies
 ManageITticketingsystem,makingsurethatall IT
requestcoursethrough theticketingsystem
 Manageinternal instantmessaging,ensuringthatall
staff and managementhasa credential
IT Desktop Support Engineer
Dec. 26,2010 to June2011
Panasiatic Call Centers Inc.,BacolodCity
 Createnetwork login for agents,support,staff and
management
 Troubleshootapplication programsthatarebeing
used by PanasiaticCall Centers Inc.employees
 Imageand re-imagingof computer for PanasiaticCall
Centers Inc.employees use
 Installation of application softwarethatarework-
related for PanasiaticCall CentersInc.employees
 Set-up and configureAvayasoftphoneand hard
phone
 Installation and configuration of printersfor
managementusage
 Troubleshoothardwareproblemssuch askeyboards,
mouse,monitors,CPU,and hard phones
 POC for theattendanceof each ITstaff
 POC for theticketingsystemand instantmessaging
 Ensurethatanti-virusapplicationsareactiveon each
computers
 Resolveincidentrequestthrough ticketingsystem
(SysAid TicketingSystem)
SALLY PAYPON | I.T.

2. eMail:payponsall@gmail.com|spaypon@yahoo.com Phone:+639428003313 | +639065947041
eMail:payponsall@gmail.com|spaypon@yahoo.com Phone:+639428003313 | +639065947041
SALLY PAYPON | I.T.
SALLY PAYPON | I.T.
TECHNICAL PORTFOLIO
System Software and
Applications:
MS Office 2003, 2007, 2010 (Word, Excel, PowerPoint, Access, FrontPage, OutlookExpress, PhotoEditor), Active
DirectoryandGPO, SQL, Symantec, Anti-virus, Adobe, Web Browser (Mozilla, Internet Explorer, Google Chrome, Opera),
Windows Applications, Mac Applications, Avaya IPAgent, Instant Messaging, SysAidTicketing System
Hardware /
Infrastructure:
DesktopComputers, Monitors, Keyboards, Printers (standalone andshared), Laptops, Scanners, VOIP, Routers, Switches,
VLAN, Servers, DNS, DHCP, Fiber optics, VPN, WatchGuardFirewall, CiscoASA Firewall
Operating System: Windows Vista, Windows XP, Windows 2000 Professional, Windows ME, Windows 98, Windows 95, Windows 2003,
Windows 7 and Disk OperatingSystems (DOS).
EDUCATIONAL BACKGROUND
Level School/Year Attended
Elementary: TrinityChristianSchool (Chinese School) 1993-1999 Villa Angela Subdivision. Phase III, BacolodCity
Tertiary: TrinityChristianSchool (Chinese School) 1999 - 2003 Villa Angela Subdivision. Phase III, BacolodCity
College: Universityof St. La Salle 2003 - 2007 La Salle Avenue, Bacolod City
Course: Bachelor of Science in Computer Science
AFFILIATIONS and ACHIEVEMENTS
2006 KAUSAP Organization
2006-2007 College of Arts and Sciences Council
2006-2007 Computer Science Seniors Organization
2003-2006 Philippine Society of Information Technology
2003-2006 Computer Science Society
2003-2004 Badminton Organization
2003-2004 PRRYA
2007-2007 4th Year Batch Representative, College of Arts and
Sciences Student Council
2006-2007 Vice President, Computer Science
Seniors Organization
2006 Assistant Batch Leader KAUSAPOrganization
2006 3rd Place Winner, JVC Regional Badminton
Competition
2005-2007 Member, Philippine Society of Information
Technology
2003-2006 Member, Computer Science Society
2003-2006 Member, Bacolod Trinity Christian Church
2003-2004 Member, USLS Badminton Organization
1999-2006 Member, Trinity Christian Fellowship
SKILLS and CHARACTERISTICS
 Positive, responsible, dynamic, dependable, hardworking, honest,
smart, friendly, accommodating, optimistic and God-fearing, among
others.
 Value and used mytime wisely and thus very willing to extend my
hours in the office if it is needed
 Strong character for critical decisions making
 Consistentlydemonstratessoundjudgment;works well with others
 Recovers quickly from set backs
 Driven by results
 Have sound judgment in decision making (Priorities)
 Acts decisively to solve people problems
 Able to deal with confidential information
 Develops rapport and trust
 Understands the relevant aspects ofthe client products/programs
supported
 Time keepingandattendance (always punctual)
 Abilityto readandinterpret documents suchas procedure manuals.
 Abilityto identifyandsolve basic problems inproduct area.
 Aptitude for providingpositive customer service.
 Able to handle manycalls for extendedperiods.
 Able to workina team environment.
 Able to adapt to a changing environment.
 Aptitude for imparting knowledge to others.
 Abilityto write routine reports andcorrespondence.