Breakout session "Introduction to Salesforce"

1. Nikolai Aasberg Kvilekval, Solution Engineer
Introduction to Salesforce – start your journey here!
Why companies across all industries and all sizes depend on Salesforce
to drive their customer engagement.

2. Forward-Looking Statement
This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the
assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements
we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of product or service availability,
subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations,
statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.
The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service,
new products and services, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or
delays in our Web hosting, breach of our security measures, the outcome of any litigation, risks associated with completed and any possible mergers and
acquisitions, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and
manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization
and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our
annual report on Form 10-K for the most recent fiscal year and in our quarterly report on Form 10-Q for the most recent fiscal quarter. These documents and
others containing important disclosures are available on the SEC Filings section of the Investor Information section of our Web site.
Any unreleased services or features referenced in this or other presentations, press releases or public statements are not currently available and may not be
delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available.
Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.
Statement under the Private Securities Litigation Reform Act of 1995

5. •Robin has just been announced as

7. Selskaper har satt sin tillit til System of Records som optimerer
individuelle prosesser
SCM
BI
MKT
CRM
HR
FIN
The company drives business processes
Systems of Record
ERP

8. Din data er låst!

9. Every Customer Is Connected
With smart, always-on devices,
and real-time interactions

10. System of Record vs System of Engagement
This is the difference between ERP and CRM
SCM
BI
MKT
CRM
HR
FIN
The company drives business processes
Systems of Record
ERP
SCM
BI
MKT
ERP
HR
FIN
CRM
Customers drive
business processes
Agility layer
Innovation
built in 3x/year
System of Engagement put the CUSTOMER
at the centre of your business

11. Customer
Success
Platform
Connect to your
customers in a
whole new way

12. Salesforce is a System of Engagement
LogisticsEDW MESERP
Demand
Planning
HR
Systems
of Record
Want to reimagine their business
with digital engagement
87%
Cloud Mobile Social IoT
Systems of
Engagement

13. A Culture of Engaging
All Stakeholders
Trust
Deliver the most trusted infrastructure
and communicate openly.
Innovation
Empower Trailblazers with technology to succeed
in the Fourth Industrial Revolution
Customer Success
Focus on customer success to
drive mutual growth.
Equality
Respect and value a diversity of people.

14. La oss bygge et hus med Trust, Innovation og Customer Success!

15. Det hele starter med en trygg grunnmur..

16. Trust er vår viktigste verdi

17. Multitenancy
Security

18. Transparency - trust.salesforce.com

19. Trusted
Multitenant
Cloud
Trust
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
1 #1 Value
2 Multitenancy
3 Transparency
Trust

20. Trusted
Multitenant
Cloud
Innovation
Scalable
Meta-Data
Platform API
Analytics
Collaboration
Workflow
Mobile
Identity
Data
Objects
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
1 Scalable
Innovation
1 Core Value
2 Multitenancy
3 Transparency
Trust

21. Meta Data Konfigurert
Skalerbar plattform

22. →
Som vi bygger sammen...

23. Trusted
Multitenant
Cloud
Innovation
Scalable
Meta-Data
Platform API
Analytics
Collaboration
Workflow
Mobile
Identity
Data
Objects
Any Data
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
Open API
1 Scalable
2 Open Source
Innovation
1 Core Value
2 Multitenancy
3 Transparency
Trust

24. MuleSoft
Unlock your
enterprise data
Connect any
application, data
or device Integration

25. AI hjelper oss med de små tingene..

26. Trusted
Multitenant
Cloud
The Intelligent Platform
Scalable
Meta-Data
Platform API
Analytics
Collaboration
Workflow
Mobile
Identity
Data
Objects
Any Data
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
Open API
Einstein
1 Scalable
2 Open Source
3 Intelligent
Innovation
1 Core Value
2 Multitenancy
3 Transparency
Trust

28. Automate
Recommend
Predict
Discover

29. Trusted
Multitenant
Cloud
Customer Success
Scalable
Meta-Data
Platform API
Analytics
Collaboration
Workflow
Mobile
Identity
Data
Objects
Any Data
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
Applications &
Development
Platform
Open API
Fast Application Development and Customization
Via Declarative or Programmatic
1 Scalable
2 Open Source
3 Intelligent
Innovation
1 Core Value
2 Multitenancy
3 Transparency
Trust
1 Adaptable
2 Simple
Customer Success
Einstein

30. Trusted
Multitenant
Cloud
Customer Success - Økosystem
Scalable
Meta-Data
Platform API
Analytics
Collaboration
Workflow
Mobile
Identity
Data
Objects
Any Data
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
Applications &
Development
Platform
Open API
Fast Application Development and Customization
Via Declarative or Programmatic
Open Ecosystem powered
Over 3,000 Pre-Integrated Applications & Components
on the AppExchange
Partner
Ecosystem
System 1 Scalable
2 Open Source
3 Intelligent
Innovation
1 Core Value
2 Multitenancy
3 Transparency
Trust
1 Adaptable
2 Simple
Customer Success
3 Ecosystem
Einstein

31. Demo tid!

33. Så hvem er Salesforce for?

34. 150,000+
Customers
Små Bedrifter gror sammen med Salesforce
Blazing new trails since 1999

35. 152500

36. Trusted
Multitenant
Cloud
A Complete Platform for Customer Success
Scalable
Meta-Data
Platform API
Analytics
Collaboration
Workflow
Mobile
Identity
Data
Objects
Any Data
Trusted Security
Always on
Availability
Performance at
Scale
Application
Innovation
Multitenant
Infrastructure
Applications &
Development
Platform
Open API
Fast Application Development and Customization
Via Declarative or Programmatic
Einstein
Open Ecosystem powered
Over 3,000 Pre-Integrated Applications & Components
on the AppExchange
Sales Service Marketing Community Analytics Apps Commerce IoT
Partner
Ecosystem
System
Quip

37. THANK Y U