Lotta Laurin is the head of marketing for Salesforce in the Nordic region. She discusses three success factors for Salesforce: culture, the V2MOM framework, and trailblazers who use business as a platform for change. The V2MOM framework outlines vision, values, methods, obstacles, and measures. Salesforce employees have contributed over 3.2 million volunteer hours, $230 million in grants, and support for 37,000 nonprofits and education through programs like 1% equity and 1% time.