The micro environment includes the internal factors that are affected by the customers, staff, shareholders and competitors. The best model for evaluating the micro environment of Nokia is Porter's Five Forces as this takes into consideration the competitors, customers, suppliers and new entrants

2. 1. OPEN TELECOM APPLICATION SERVER (TAS)
OPPORTUNITIES AVAILABLE IN TELECOMMUNICATION
2. NOKIA LAUNCHES MIKA - THE FIRST DIGITALASSISTANT
CUSTOMIZED FOR TELECOMMUNICATIONS OPERATORS

3. TECHNOLOGY VISION 2020
• Support up to 1000 times more capacity
• Teach networks to be self-aware
• Reduce latency to milliseconds
• Reinvent Telcos for the cloud
• Flatten total energy consumption
• Personalize network experience