Lesson 5 - Discussion 5.1 Perform the following tasks: Step 1: Post your response to the following question. When approaching a problem and considering solutions, it is paramount to correctly identify and assess the audience and to determine the connection(s) between audience and problem(s). How do your responses to these two critical points affect the manner in which you communicate the problems and solutions to stakeholders?  Give examples where appropriate One should always identify and assess the audience. In my professional and personal experience, has been critical to identify and assess the audience that I’m speaking too. One of the reason for me, is to identify what I should say, how I should say it and when I should pause to listen carefully for feedback, questions or comments. In many cases in the past I bypass this process and the outcome has been receptive, non-cooperative and in some cases negatively. In other cases the message was not taken at all. One of the main reason has been that what I feel in my heart doesn’t match what I’m saying with my mouth. Another reason is also my language barrier, due to my main language that is Spanish and my third language that is Italian. For four years no long ago, I was using all three for work and personal. Now I use Spanish thirty percent of the time, Italian just ten percent of the time and English sixty percent of the time. It has been a challenge but I’m doing better and working hard to get more proficient. This will help me to speak more clearly. I had been following the process of identifying and assessing the audience that in my opinion should be; · Identifying, how many people are in the audience? · What department each person is coming from? · What type of words should I use? · Should I use a presentation to represent or support the points I’m going to discuss? · Who is the main stakeholder of the message I’m delivering? All or just a few and the rest are just execrators? · What type of question I will get? · What type of feedback is expected? · How carefully I should be with eye contact depending on the part of the discussion? · How often I should pause to listen? All these are things that with time I had learned to keep in my mind in order to practice every time I am going to speak in front of an audience. Sometimes I do not have a filter and I just say it the way I think it. This has been helpful in my career and also hurtful, because I am direct and like to go right to the point. One should always determine if any connection between the audience and the problem exists. Connection In my opinion it is crucial to always determine if any connection exist between the audience and the problem. This helps me to stay in Italy for four years. I was sent to Italy for ten days for a project that require analysis and support from the Italians on the company I went for the project. I was there just to help two other seniors’ engineers. Both engineers where requesting data to the group ...

1. Lesson 5 - Discussion 5.1
Perform the following tasks:
Step 1: Post your response to the following question.
When approaching a problem and considering solutions, it is
paramount to correctly identify and assess the audience and to
determine the connection(s) between audience and problem(s).
How do your responses to these two critical points affect the
manner in which you communicate the problems and solutions
to stakeholders? Give examples where appropriate
One should always identify and assess the audience.
In my professional and personal experience, has been
critical to identify and assess the audience that I’m speaking
too. One of the reason for me, is to identify what I should say,
how I should say it and when I should pause to listen carefully
for feedback, questions or comments. In many cases in the past
I bypass this process and the outcome has been receptive, non-
cooperative and in some cases negatively. In other cases the
message was not taken at all. One of the main reason has been
that what I feel in my heart doesn’t match what I’m saying with
my mouth. Another reason is also my language barrier, due to
my main language that is Spanish and my third language that is
Italian. For four years no long ago, I was using all three for
work and personal. Now I use Spanish thirty percent of the
time, Italian just ten percent of the time and English sixty
percent of the time. It has been a challenge but I’m doing better
and working hard to get more proficient. This will help me to
speak more clearly. I had been following the process of
identifying and assessing the audience that in my opinion
should be;
· Identifying, how many people are in the audience?
· What department each person is coming from?
· What type of words should I use?
· Should I use a presentation to represent or support the points
I’m going to discuss?

2. · Who is the main stakeholder of the message I’m delivering?
All or just a few and the rest are just execrators?
· What type of question I will get?
· What type of feedback is expected?
· How carefully I should be with eye contact depending on the
part of the discussion?
· How often I should pause to listen?
All these are things that with time I had learned to keep in my
mind in order to practice every time I am going to speak in front
of an audience. Sometimes I do not have a filter and I just say it
the way I think it. This has been helpful in my career and also
hurtful, because I am direct and like to go right to the point.
One should always determine if any connection between the
audience and the problem exists.
Connection In my opinion it is crucial to always determine
if any connection exist between the audience and the problem.
This helps me to stay in Italy for four years. I was sent to Italy
for ten days for a project that require analysis and support from
the Italians on the company I went for the project. I was there
just to help two other seniors’ engineers. Both engineers where
requesting data to the group of Italians in order to perform the
analysis and none of the Italian want it to provide all the data
requested. In the mean time I was trying to identify who was
connected to the main problem and who was the person with
control of the data needed. Once I identified I realized that this
person was not an easy one and he was very quiet. After
finishing the first meeting with the Italian and not been
successful getting the data, I ask permission to my colleges to
allow me to talk with this particular person that I believe was
the person in control. My colleges allow me to go for it, then I
went to talk with this person, I introduce myself and explain the
main reason behind the request of the data for the analysis, also
I ensure him that we were going to work together in the analysis
and that any results will be provided to him before presenting

3. the final results to our stakeholders on site. This person ask me
in the middle of the conversation of where I come from, once I
told him he told why you did not tell me that before and he start
talking in Spanish and told me the main reason why he did not
want it to share the data. After this conversation we start
working together and getting all the data needed. We were able
to finish the project in five days, after this I spend five extra
days helping other stakeholders with issues they have on site
the location we were working and they got satisfied with my
work and ask me if I want it to stay for an assignment of six
months, that eventually I end up staying four years. For this
example and other life experience, I have a strong opinion that
always determine if any connection between the audience and
the problem exists.