SGAIM es una empresa especializada en la digitalización de documentos, la extracción de datos contenidos en dichos documentos y la verificación de los mismos. Estos servicios se ofrecen como paso previo a la gestión de procesos de negocio tales como la gestión de expedientes de personal, la gestión de cuentas a pagar y a cobrar, la gestión de contratos, etc. El beneficio principal que SGAIM ofrece a sus clientes es el ahorro de costes por la automatización de procesos y la agilidad de los mismos.

1. Dossier
Business Process
Outsourcing Services

2. SGAIMs enterprise
Portfolio of SGAIM Solution / Added value
ECM Outsourcing Platform

3. SGAIMs enterprise
The leading organisation
in turning information into
knowledge.

4. About & History
Chronology:
1985 Founding of Sociedad General de Archivos.
1991 Beginning of change: Innovative initiatives to extend the documental management service.
1996 The change: Redirectioning of the service towards electronic information management.
1998 Workforce: Adaptation and training of staff to the new services.
2000 Technological Investment and in Telecommunications.
2003 SGA Information Management. Design of custom-made outsourcing services.
2005 Extension of the market and international opening: Europe and America.
2006 Management by projects with multidisciplinary teams focused on innovation.
2007 Consolidation of the Global BPOS business, maximising telematic integration with the client and
strengthening ECM services by sectors.
2008 Strengthening of the e-business area, Innovation in knowledge management with specific models
of profitability ( KLD and KM ). Capture of Financial Statements to XBRL.
Headquarters in Madrid and Mexico

5. Mission
· To provide solutions for information management and business processes
with added value.
Management with
· To speed up decision-making processes, optimising time and reducing costs.
absolute confidentiality
· To cater to our clients’ core business activities with absolute dedication.
Integral Solutions
Business Consultancy
Outsourcing
Integration Systems Services
Vision
We endeavour to remain leaders in our sector through the application of
new technologies, innovation and development, so that our wide range of
services are constantly evolving.

6. Guarantee of Continuity
Financial solvency, which is a priority in our management, and the lack of direct or
personal links to banking, financial or multinational groups, guarantee the continuity of
our management with total confidentiality.

8. Some of our Clients

9. Market Distribution
Current geographical areas of activity: Spain, Mexico, Peru, United Kingdom,
Germany, France, Belgium, Holland, Italy and Portugal.
Global expansion plan: USA, Brazil, Colombia, Rumania, Czech Republic, Slovakia,
Poland, Hungry and Greece.

10. Benefits for the Client
Value Pyramid of SGAIM’s Services
70-80% Reduction in Costs
Turning Fixed Costs into Variable Costs “0” Errors
Reduction in Risks Increase in Productivity
Freeing up Resources Technological Innovation
ECM Platform

11. Systems and Communications Latin America
High Availability
Management Centre 3
Europe Production Network
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Management Centre 1
Clients
Administrative Management Centre
Management Centre 2
Client Support
Production Network
Operative Centre
Production Network

12. Security
Installations Staff
Intrusion: LOPD (Data Protection Law) / Confidential:
· External and internal perimeter barriers · Individual Contracts
· High security zones (Computer Rooms, CPD’s, etc.) · Specific Training
· External and internal permanent digital cameras
Selection:
Fires: · Rigorous, exclusive and adapted training process
· Specific prevention system
· High security rooms and zones
· Atmospheric Security Industrial Counter Espionage
Energy: Specific area focussed on guaranteeing the
· Double Connection protection of own information and clients’
· Power Generators information
· Uninterruptible Power Supply
· Electric Cable Shielding
· Energy stabilisers
Temperature:
· Temperature and Humidity Control in CPD’s
· Redundant and balanced Air Conditioning Systems
Monitoring:
· Monitoring of vital equipment 24 x 7

13. Information Security
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15. Portfolio of SGAIM Solution / Added value
The most advanced technologies
custom-made for each client's
exact requirements.

16. Portfolio of SGAIM Solutions
SGAIM’S ECM (Enterprise Content Management) services implements solutions for business processes in Outsourcing format.
Sectoral Solutions
Insurance: Banking Consumer Goods, large-scale
distribution and manufacture
· Claims Processing Global Banking Solution: · Accounts payable and suppliers
· Policies · Fast Loans · Accounts receivable and distribution
· Official acceptance of powers and signatures · Conciliations
· Comercial disputes prevention
· Daily Documentation from bank branches
· Holdings
· Guarantees
· Cheques and promissory notes
Credit Risk Management
· Banking forms
Global Solutions
· Contracts · Loyalty plans
· Advanced Document Classification
· Accounts payable and suppliers · Direct Selling
· Newsletters
· Accounts receivable and distribution · Compliance. Records Retention
· Forms
· e-invoice · Conciliations
· Comercial disputes invention

17. SGAIM Regulatory Affairs Management
A regulatory framework that is becoming increasingly more complex is forcing companies to redefine "good
practices" in business management.
SGAIM's Regulatory Affairs Management Department offers its services for Record Management & Retention and
advice and implementation of the applicable legal regulations.
Efficient management of information files and legal advice on their periods of conservation (classification, retention
and deletion), provides companies with important savings in storage costs, and time reductions in the localisation
of these files.
The consulting and auditing of companies' current file maintenance processes, combined with legal advice, prevent
legal proceedings and sanctions due to non-compliance with regulations, thus improving not only the companies'
image in the market, but also their business management and information management control.

18. SGAIM Consulting
The first consultancy firm in Europe to specialise in ECM.
The main aim of organisations is to achieve more efficient processes
and in this highly competitive environment SGAIM Consulting
guarantees great results.
The company's different business processes, the information exchanges with the surrounding
environment and each sector's specific circumstances make it necessary for a rigorous
design of solutions based on best practices and on innovation that contributes real value.
SGAIM Consulting is committed to the success of the company's operative processes.
A team specialising in the optimisation of business processes with broad experience in
Enterprise Content Management collaborates with the professionals from the client's
company.
The tailor-made design of solutions proposed by SGAIM Consulting also incorporates the
latest developments in information management by applying methodologies and technologies
that provide continuous improvement in the processes.

19. Our clients’ objectives are
our objectives
Cost reduction 75%
Best practices / Quality / Innovation 57%
Flexibility / Capacity / Scalability 35%
Total dedication to core Business 35%
Transfer the risk to the supplier 22%
Lack of internal experience 22%
Source: Survey for SGAIM Consulting 2008

20. Investment plans in updating technology
In 2010, 78% of companies will have invested in updating
technology aimed at improving processes.
12% Plans to invest in 2 years 15% With no plans to invest now
7% Don’t know
25% Plans to invest in next
41% have already invested
12 months
Source: Survey for SGAIM 2008

21. Reasons to hire SGAIM’s Services
Professionalism 10% Innovation 9%
Quality in Services 16%
Portfolio of Services 32%
Business
Knowledge 19%
Guarantee of Continuity 14%
Source: Survey for SGAIM 2008
Our experience is your advantage

22. Added value
· Comprehensive service, adapted to the clients’ needs
· “0” Errors in intelligent capture
· Specialists in business processes
· Specialists in each ECM platform
· Partners and own Software Factory
· Guaranteed technological updates
· High capacity to give a rapid response and to be flexible in the light
of the clients’ changing demands
· Minimum TIME TO MARKET

23. Software as a Service
Standard model Model with SGAIM applications
Accumulated maintenance cost Deferred cost of implementation and start up
Implementation and cost of the licence Periodic cost of the service
Investment in software Operational ROI
Operational ROI Savings
Savings

24. ECM Outsourcing Platform
All large companies generate a great
deal of information.
Once this information has been
produced and communicated, 75%
becomes obsolete and the remaining
25% is very difficult to use.

25. ECM Platform
Enterprise Content Management
Information content management.
To provide total or partial outsourcing of any business process,
SGAIM has an ECM platform which integrates with existing
ERP and CRM systems.
The platform integrates the collaborators in a transparent way
in order to optimise the business processes.

26. ECM Platform
Incoming Information Management IIM
The IIM module manages the incoming information regardless of its typology, format or origin (clients,
collaborators, reps, employees, partners, advertisers, etc.)
SGAIM offers multiple information tranfer’s options, either in physical or electronic format: Virtual printer,
centralised or distributed scanning, e-mails automation, sftp or simply through file up-load via the network
to SGAIM’s own eB2B portal.
The reception of many different types of information, its immediate and error-free scanning and classification
is achieved via Intelligent Capture: Advanced systems for character recognition that extract the necessary
information for the auto-categorisation of scanned documents..

27. ECM Platform
Business Process Management BPM
Optimises your work processes and information flows, ensuring exhaustive compliance with business
rules, increasing productivity and improving the quality of management.
The Business Process Management solution offered by SGAIM is scalable and easily adaptable to
your business needs, whatever your sector of Activity. The BPM module enables applications and
processes to be connected.
Business Intelligence & Reporting BI
Controls and optimises the outsourcing services of information and process management. Heads
of departments have custom-made reports and control panels at their disposal, which are generated
automatically to facilitate rapid decision making.
The BI module enables the following to be controlled: Cost deviations and impact of savings; quality
of the service offered by SGAIM as well as that of the client’s process, collaborators and distributors’
activity: factors which play a part in slowing down processes, etc.

28. Knowledge Discovery KLD
Knowledge Management KM
SGAIM implements solutions for the identification, extraction, accessibility
and distribution of the company’s knowledge.
KLD and KM applied to management by projects, achieve high quotas of
results-oriented innovation.
Well-managed information becomes useful knowledge to achieve competitive
advantages.

29. Portal
SGAIM implements and integrates its outsourcing services through its TTID|Plus information
management platform. Clients can access their information 365 days a year, 24 hours a day;
managing it quickly and securely via reports and control panels that allow them to make well-
informed decisions.
With SGAIM’s TTID|Plus all your information will be just one click away.
Advantages of the platform:
Multiple levels of document classification.
Individualised handling of users’ rights.
Maximum flexibility in the design of the enquiries.
Advance report modeling tool.
Automatic Notifications and Alerts via email.
Record Retention data at document level.
Improved mosaic to view multiple images simultaneously.
Advanced searches by content of the document using
semantic and linguistic search technology.

30. Output Information Management OIM
Automation of the issuing of electronic and physical documents for collaborators and clients leads to
savings and improved quality in the processes. The objective is to speed up business transactions as
well as the procedures between the company and the collaborator, regardless of the information system
used, the transactions are managed via SGAIM’s eB2B portal.
SGAIM’s processes to send electronic documents comply with all standards to guarantee legal validity.

31. ECM Platform
Integration of business applications
The innovative solution proposed by SGAIM operates by TTID Plus platform, based on SOA (Service-Oriented
Architecture). This enables the flexible integration with business systems and applications, by improving
them and speeding them up.
Convenience, ease and security in the integration of solutions are the advantages offered by SGAIM.

32. Converting information
into knowledge
SGA INFORMATION MANAGEMENT. S.A
Almagro 15, 28010 MADRID · Pablo Alcover 75-77, 08017 BARCELONA
Arquimedes 130, 11560 MÉXICO D.F.
Av. Canaval y Moreyra, 380, San Isidro, LIMA
TEL: 902 012 446 · sga@sga.es
sgaim.es / sgaim.com / sgaim.com.mx / sgaim.fr / sgaim.com.pe