1. The Red Carnation
Shiqiao Peng

2. •
Family owned and run
Boutique Hotels
•
Member of The Travel
Corporation
•
Love story of Bea Tollman
and Stanley.
•
Started in 1984 with
purchasing “The
Chesterfield Hotel” in
London.

3. London, Dorset, Guernsey, South
Africa, Ireland, Geneva, Florida.

4. Core Values
• To give personalized, warm and
consistently exceptional service.
• To value, respect and support each other.
• To create positive, memorable experiences
for every guest.
• To care about and give back to our local
communities.

5. Emergencies
* Fire
* Blackout
* Accident
* Be prepared for emergencies;
* Fire Drills;
* Plan for emergencies

6. Food/Water
Poisoning
* Check the food and water
supply carefully to make sure
they are safe;
* Plan before food poisoning and
water pollution happen;
* Establish communication
platforms for the staff, listen to
them and solve their problems;
* Training the staff to be
professional.

7. Unhappy
Customers
* Train the staff;
* Try best to communicate with
customers;
* Take the comment of
customers seriously;
* Apologize and make up for
what we’ve done wrong.

8. Death
* Murder;
* Suicide;
* Security
* Cooperate with the police

9. Natural Disasters
Terrorism
Terrorism
* Rebuild and reconstruct after
disaster;
* Comfort the staff;
* Learn from the precedents;
* Plan ahead.

10. The Best is to Plan Ahead.