1. 1. What do youthinkwasthe customer´spurpose (agenda) forthe persistentcomplains?
What doeshe reallywantnow that the occasionis over?
2. Evaluate the possibilitiesavailable toSitaSen.Whatwouldbe youradvice intermsof
whatshouldthe Tudor House´sresponse tothe customer?Justifyyourchoice.
WORK IN GROUP
DO A SMALL POWERPOINTTO PRESENTIN NEXT CLASS