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1. What do youthinkwasthe customer´spurpose (agenda) forthe persistentcomplains?
What doeshe reallywantnow that the occasionis over?
2. Evaluate the possibilitiesavailable toSitaSen.Whatwouldbe youradvice intermsof
whatshouldthe Tudor House´sresponse tothe customer?Justifyyourchoice.
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Tudor House case questions.docx

  • 1. 1. What do youthinkwasthe customer´spurpose (agenda) forthe persistentcomplains? What doeshe reallywantnow that the occasionis over? 2. Evaluate the possibilitiesavailable toSitaSen.Whatwouldbe youradvice intermsof whatshouldthe Tudor House´sresponse tothe customer?Justifyyourchoice. WORK IN GROUP DO A SMALL POWERPOINTTO PRESENTIN NEXT CLASS