3. 3
Snapshot of Industry
o Turnover- Total retail sales worldwide in 2023 are expected to
come in at $29.3 trillion.
o number of employees- The International Labour Organization
estimates that at least 142 million people work in the retail sector .
o % of GDP - The global retail industry employs more than 150
million people and accounts for about 9 percent
o FX Earnings- Retail foreign exchange trading is a segment of
the foreign exchange market where investors aim to profit from
exchange rates between different currencies
o Sub Segments- Food and Beverage, Clothing and
Accessories, Electronics and Appliances, Home Goods and
Furniture, Health and Beauty, etc. .
4. Impact on Environment
4
Retail operations- particularly in sectors such as food and beverage, require
significant water usage. Water is used in manufacturing processes, cleaning, and irrigation.
Retailers are implementing water-saving measures and engaging in responsible water
management practices to conserve water resources.
Single-use Plastics- The use of single-use plastics, such as shopping bags and
packaging materials, contributes to plastic pollution. Many retailers are actively seeking
alternatives to single-use plastics, encouraging reusable bags, and implementing recycling
initiatives
Waste Generation- The retail industry generates a large amount of waste, including
packaging materials, plastic bags, and unsold products. This waste ends up in landfills,
contributing to pollution and the depletion of natural resources
Energy Consumption- Retail stores require a significant amount of energy to operate,
including lighting, heating, cooling, and powering electronic devices. This high energy
consumption contributes to the release of greenhouse gases, leading to climate change.
5. Impact on Society
5
• Consumers: The retail industry provides consumers with
access to a wide range of goods and services, fulfilling their
needs and desires. It offers convenience, choice, and
affordability, improving their quality of life
• Employees: The retail industry is a significant source of
employment, offering jobs to millions of people worldwide. It
provides opportunities for career growth, skill development,
and income generation.
• Government : Retail businesses contribute to the economy
through taxes and other financial contributions.
• Local Communities: Retail businesses contribute to the
economic development of local communities. They create
jobs, pay taxes, and support other local businesses.
7. 7
Major players
• Walmart- Walmart Inc. is an American multinational retail
corporation.
• Founded in 1962 by Sam Walton, the company is headquartered
in Bentonville, Arkansas, United States.
• Walmart operates a chain of hypermarkets, discount
department stores, and grocery stores globally.
• • Walmart's mission is to "save people money so they can
live better.“
• • Walmart offers a wide range of products across various
categories, including groceries, household essentials,
electronics, apparel, home furnishings, toys, and more.
8. 2. Big Bazaar
• Founded in 2001 by Kishore Biyani
• Big Bazaar is a retail brand owned by Future Retail
Limited, a subsidiary of Reliance Industries Limited.
• It offers groceries, fresh produce, personal care
products, home appliances, kitchenware, fashion apparel,
footwear, home furnishings, and more.
• Big Bazaar offers various services and initiatives to
enhance the customer experience.
8
9. 3. Target
• Target is the eighth-largest retailer in the United States and
operates as a general merchandise retailer.
• The company was founded in 1902 and has its headquarters in
Minneapolis, Minnesota.
• Target is known for its distinctive red bull’s eye logo and its
commitment to providing stylish and affordable merchandise.
• Target operates a customer loyalty program called Target
Circle, offering customers various benefits, discounts, personalized
offers, and early access to sales. 9
10. 4. D-Mart
• Founder D-Mart was founded by Mr. Radhakishan Damani,
an Indian entrepreneur and investor, in the year 2002.
• D-Mart offers a comprehensive range of products, including
groceries, fruits and vegetables, dairy products, personal care
items, household essentials, kitchenware, apparel, footwear,
home furnishings, electronics, and more.
• D-Mart places customer satisfaction at the forefront of
its business
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13. About The Organisation
o Organisation Name:-Big Bazaar
o Parent Company: Future Group Industry
o Founded in :- 2001
o Founded by :- Kishore Biyani
o Headquarters:- Mumbai, Maharashtra 13
14. 14
Mission And Vision
Mission.-
"To make India's shopping experience
delightful by offering the best products
and services at the most affordable
prices.
Vision-
Deliver everything, everywhere,
every time to every Indian consumer
in the most profitable manner.
.
15. 15
Strategies
• 1 ) Value for Money:
Big Bazaar focuses on offering affordable products and providing value for
money to customers.
• 2) Wide Product Assortment: Big Bazaar offers a diverse range of
products across categories such as groceries, fashion, electronics, home
essentials, kitchenware, and personal care.
• 3) Store Experience: : Big Bazaar can focus on enhancing the
overall customer experience in its stores
17. Core functions of Big Bazaar
1) Retail Operations: Big Bazaar's primary function is retailing. It operates as
a hypermarket, offering a wide range of products across various categories such
as groceries, fashion, electronics, home essentials, kitchenware, personal care,
and more.
2) Customer Service: Big Bazaar places a strong emphasis on customer service.
It aims to provide excellent service to its customers, addressing their queries,
assisting in their shopping journey, and ensuring a positive overall experience.
3) Pricing and Promotions: Big Bazaar is known for its value-for-money
proposition.
17
18. 18
o • Intense Competition The retail industry in India is highly
competitive, with the presence of both organized and unorganized
retailers
o • Changing Consumer Preferences: Consumer preferences
and shopping behaviors evolve over time.
o • E-commerce Disruption: The rapid growth of e-commerce
has disrupted the retail industry, including traditional brick-and-
mortar retailers like Big Bazaar.
19. 19
Opportunity
• Growing Middle Class:
The rising middle-class population in India presents an opportunity for Big
Bazaar to capture a larger customer base and increase sales.
• Expansion into Tier 2 and Tier 3 Cities:
Big Bazaar has primarily focused on establishing its presence in
metropolitan cities.
• Customer Experience Enhancement: Big Bazaar can focus on
enhancing the overall customer experience in its stores