Iram Shah: "The View from the Top" Enterprise Experience 2019 • June 3-4, 2019 • San Francisco, CA, USA http://www.enterpriseexperience.net

1. THE VIEW FROM THE TOP
IRAM SHAH

4. Intelligence vs Wisdom
• Intelligence is pursuit of knowledge, it can tire the
seeker, wisdom is pursuit of truth, it inspires the
seeker
• Intelligence leads you, wisdom guides you
• An intelligent person understands what is being said. A
wise person understand what is left

7. 5 Key Roles of a Corporate Board

8. 5 Key Roles of a Corporate Board
Culture

9. 5 Key Roles of a Corporate Board
Strategy
Culture

10. 5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management

11. 5 Key Roles of a Corporate Board
Strategy
Culture
Risk
Management
Succession
Planning

12. 5 Key Roles of a Corporate Board
Governance Strategy
Culture
Risk
Management
Succession
Planning

15. Three Things CX Professionals Must Do
ENGAGEMENTALIGNMENT INNOVATION
Align customer initiative to
business outcome
Lead CX innovation Build an engaged customer-
focused workforce – from
inside out and outside in

17. Three Things That Create Trust
CEOIDEA INFORMATION
Companies need to have a big idea
It should be the company’s primary
objective to inform the employees
CEOs need to stand up, speak
up and speak out

18. The Gap between “Why” & “What”

19. 14