HP Onboarding Services.

1. HP Outsourcing Services
Response to Whirlpool
Global Network Support
Prepared by:
Rod Delwar
Outsourcing Solution Consultant
Bid and EngagementManagement
Date: Sunday, May 23, 2021
Service
Request
Response

2. HP Confidential
Service Request CS-HP-04
Page 2 of 11
Table of Contents
Terms and Conditions………………………………………………………………..3
Change Order Information…………………………………………………………...4
Document History……………………………………………………………………..4
Summary……………………………………………………………………………….5
Client Requirements………………………………………………………….…….5-6
Network Design Diagrams………………………………………………………....7-8
Solution Design……………………………………………………………………8-14
Implementation Schedule Estimate………………………………………………..14
Scope of Work / Responsibilities……………………………………………….14-15
Out of Scope………………………………………………………………………….16
SLA/SLO………………………………………………………………………………16
Assumptions…………………………………………………………………………..16
Costing Summary…………………………………………………………………….17
Change Order Approval……………………………………………………………...18

3. HP Confidential
Service Request CS-HP-04
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Terms and Conditions
1. This work release is valid for a period of 30 days from the date submitted to the client.
2. Unless otherwise stated in this Service Request Response, all prices are stated exclusive
of any taxes that may be applicable to the proposed services.
3. Hardware, software, support and maintenance costs are not included unless stated
otherwise within this document.
4. Client will provide HP with appropriate lead-time prior to implementation.
5. Should any phase of implementation (or client testing) lead to serious or unusual problem
resolution requiring extensive problem analysis and management, the client will be notified
and requested to approve any additional effort required.
6. Additional efforts arising due to late delivery of hardware, shortened timelines or re-
provide solution of the proposed work release are to be notified to the client and requested
to provide approval to any additional requirements/costs.
7. Material estimates included in the work release will be finalized at the time of purchase.
8. All current SLA conditions apply unless stated otherwise within this document.
9. HP is not responsible for any activities not performed by HP.
10. Travel and living expenses are not included. All travel and living expenses (hotel, airfare,
meals, etc.) incurred by HP while traveling to client’s site will be billed separately as
incurred.
11. Please note that the fees for the services as set out in this work release are an estimate only.
It is expected that the actual fees to be paid by WHIRLPOOL for the proposed services will
be confirmed during due diligence. Also, it is assumed that if during due diligence these
assumptions are found to be incorrect or misstated, or other requirements have been
identified the parties will negotiate equitable changes to the scope and/or fees as
appropriate.

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Service Request CS-HP-04
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Document Information
Project Name: WHIRLPOOL
Project Manager: DocumentVersionNo: 1.0
Opportunity Roadmap Phase: DocumentVersionDate: 4/18/07
Quality Review Method: Review Method
PreparedBy: Rod Delwar PreparationDate: 5/23/2021
ReviewedBy: Review Date:
Distribution List
From Date Phone/Fax
Rod Delwar HP Outsourcing Solution Consultant 5/23/2021 (905)780-0179
To Role Action* Phone/Fax/Email
* Action Types: Approve,Review, Inform,File,Action Required,Attend Meeting, Other (please specify)
Version History
Ver. No. Ver. Date Revised By Description Filename
1.0 4/18/07 CS-HP-04 v1.0 Response
4.18.07

5. HP Confidential
Service Request CS-HP-04
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Summary
This document forms the change order request response to Whirlpool Global Network Support. Whirlpool requires
Network Support for all North & South of America, Europe, and Asia.
Level 1 Desktop Support, Security administration and lesson learned database capabilities are part of scope.
Objective
1) Provide level 1 Desktop Support
2) Manage security related call; Security Administration.
3) Establish Lesson/Learned database process to enhance quality of support and reduce the number of
common incidents.
Client Requirements
General Requirements
Network Design Diagrams

6. HP Confidential
Service Request CS-HP-04
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Scope of Work / Responsibilities
HP
Pre-Implementation Activities
1. Update the Checkpoint License and Setting on new HP Servers
2. Implement new HP DL380 Servers
3. Implement the Cisco Intrusion System
Post-Implementation Activities
4. Connection between our Check Point Provider-1 and firewalls.
5. Connection from HP support network (NAI) to firewall modules, IPS and console
(Wintel box).
6. Export policy files and other relative directories.
7. Verify and upgrade license for firewall.
8. Create new CMA for WHIRLPOOL on our Provider-1 server.
9. Import WHIRLPOOL objects and policy to HP Provider-1 server.
10. Adjust policy. Verify VPN setting.
11. Prepare Check Point info etc.
12. Design IP and VIP for new firewall cluster.
13. Install NGX on two HP DL380 boxes.
14. Configure correct Interface and routing on HP DL380. (Add routing pointing to HP
Provider-1)
15. Configure Check Point Product and apply license on HP DL380.
16. Disconnect Nokia IP380. Connect two HP DL380 boxes.
17. Create SIC. Install policy from HP Provider-1 to firewall cluster.
18. Test firewall failover.
19. Test, verify application.
20. Back out if failure and troubleshooting. (Disconnect new firewalls, connect back
Nokia IP380.)
(Below is for IPS)
21. Install IPS with last package and signature.
22. Connect to monitoring segment.
23. Configure IPS
24. Install Cisco VMS on Wintel box.
25. Verify IPS log and test reporting.
26. Contact monitor team for interface monitoring for firewalls and IPS.
27. Help on change process in daily support.
Out of Scope
 Inbound client VPN infrastructure
 3PY inbound access via SSL VPN + private Citrix services
In Scope
 HP implements 2 HP DL380G5 Servers along Checkpoint Firewall and CISCO Intrusion.
 HP will be responsible for all hardware and software configurations of new Firewall and Intrusion
servers expect any CISCO and Checkpoint defect and applications bugs.

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Service Request CS-HP-04
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 HP will provide 24/7 IT Support on HP Server hardware, Checkpoint Firewall and CISCO
intrusion. Incident management will be handling by Email Notification process to capture any
failover on any of supported components, Firewall, Intrusion and HP servers.
SLA/SLO
Service Level Objectives
1. TBD
Assumptions
 Resilient infrastructure is to be deployed
 WHIRLPOOL has already Checkpoint license
 WHIRLPOOL’s Nokia 380 Server is configured properly and detail technical information on server
configuration will be available to HP IT team.
 There is no issue for the current WHIRLPOOL Firewall
 The Firewall support will be supported by HP 24/7
 CISCO Intrusion hardware will be supported by CISCO.
Solution Design
 10 VPN Licenses
o It is included in new Checkpoint licence
 Checkpoint new license
 New Firewall Server
o HP DL380
 Intrusion Security Service
o IDS 4215 Sensor, 80 Mbps with 4FE interface option
 Firewall Server 24/7 Ongoing Technical Support
o HP TSG AMS GD Technical Support Team will provide level 1,2 and 3 supports.
Licenses required to purchase: (Check Point)
Provider-1 CMA (Primary CMA) CPPR-CMA qty 1
Firewall module qty 1
Cluster XL & CLM
Check Point software subscription
NGX 24 x 7 S/W support
Other license is free upgrade for current firewall module.
Secure Remote license is free. (Client to Site VPN)
Hardware required:
HP DL380 x 2 qty
QUAD network card x 2 qty
HP hardware support
Cisco IPS 4215
Cisco support contract 7x24, 4 hours response
WINTEL box with hard drive about 160GB as IPS manager console and log receiver.

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Service Request CS-HP-04
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Implementation Schedule Estimate
No formal transition or transformation methodology required. High level timeline for implementation is below:
Phase
Obtain Signoff with all Technical Information
Order and Process CISCO & CheckPoint
HW/ SW Install & Config
Testing & Error Resolution
W eek 7
W eek 5 W eek 6
W eek 1 W eek 2 W eek 3 W eek 4
Option 1
# Item QTY
Price
In US$ Comment
Ongoing One Time
1 Check Point ClusterXL for Load Sharing
Add-on for VPN-1 Cluster Unlimited Users
1 - $6,000.00
2 Check Point VPN-1 UTM Gateway for
Unlimited Users
1 - $11,500.00
3 Check Point Customer Log Module U 1 - $1,000.00
4 Provider-1 CMA (PrimaryCMA) 1 - $7,000.00
5 Check Point software subscription 1 $318.75*
6 NGX 24 x 7 S/W support 1 $818.24 - 1 Contract- HP will provide 24/7
Supportwith IncidentNotification
by Email.
7 Secure Remote license (VPN) 10 FREE FREE
8 HP DL380 Server
WINTEL box with hard drive about160GB
as IPS manager console and log receiver.
3 $14001.00 3 Servers
9 HP hardware support 1 N/A It is part of Item 8.
10 IDS 4215 Sensor,80 Mbps with 4FE
interface option
1 $4550.00
11 Power Cord,110V 1 FREE
12 IPS Software version 6.0 1 FREE
13 IPS SVC, AR 24X7X4 Cisco IDS 4215
Senso
1 $1,500.00
14 CWVMS-2.3-WINB-K9 1
15 Implementation (HP-CISCO-Checkpoint) - $12,000 Travel Cost not included
*Annual Subscription for Enterprise Version is 15% of total renewal license fee.
Configuration ID # WP2276544
System Parts (1): HP DL380G5 5110 1G Entry US Svr
Quantity Part Number Description
Estimated
Unit Price
(USD)
Estimated
Retail Price
(USD)
1 417453-001 HP DL380G5 5110 1G Entry US Svr $2,289.00 $2,289.00

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Service Request CS-HP-04
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1 HA109A1 HP 1y Support Plus SVC $0.00 $0.00
1 HA109A1 7G3 Proliant ServerDL38x HWSupport $215.00 $215.00
1 397411-B21 HP 2GB FBD PC2-5300 2x1GB Kit $519.00 $519.00
2 431958-B21
HP 146GB 10K SAS 2.5 Hot Plug Hard
Drive
$439.00 $878.00
1 356963-B21 HP 24X Carbon 68 Pin CD Slimline Drive $119.00 $119.00
1 431038-B21 HP IB 4X SDR PCI-E Single Port HCA $559.00 $559.00
1 HA109A1 HP 1y Support Plus SVC $0.00 $0.00
1 HA109A1 6Q0 InfiniBand Single Port Support $88.00 $88.00
Estimated Sub Total $4,667.00
Estimated Grand Total $4,667.00
Option 2 (with CISCO)
Item QTY In US$
One Time
Total w/o
discount
One time
Total
w/discount
ASA 5520 Appliance w ith SW, HA, 4GE+1FE, 3DES/AES 2 $9100.00
Pow er Cord,110V 2 $0.00
ASA 5500 Series Softw are v7.1 2 $0.00
ASA 5520 VPN Plus 750 Peer License 2 $0.00
ASA 5500 Strong Encryption License (3DES/AES) 2 $0.00
Cisco VPN Client Software (Windows, Solaris, Linux, Mac) 2 $0.00
ASA/IPS SSM Slot Cover 2 $0.00
ONSITE 24X7X4 ASA5520 w/ 300 VPN Peers, 4 GE+1
FE,DES
2 $2900.00
HP ProLiant DL360 G5 2.66GHz High Performance Server 1 $2,289.00
2 Dual Core Intel® Xeon® 5150 (2.66GHz, 1333 FSB)
Processors
1 $0.00
HP 2GB Fully Buffered DIMM PC2-5300 4X512 Memory 1 $299.00
Microsoft® Window s® Server 2003 R2, Standard Edition + 5
CALS (Pre-Installed)
1 $799.00
HP Smart Array P400i/256 Controller w ith battery 1 $0.00
HP 72GB Hot Plug 2.5 SAS 10,000 rpm Hard Drive 1 $439.00
HP 72GB Hot Plug 2.5 SAS 10,000 rpm Hard Drive 1 $439.00
RAID 1 drive set (requires matching 2 hard drives) 1 $0.00
2 Embedded NC373i Multifunction Gigabit Netw orkAdapters 1 $0.00
HP 1u Server 700w Hot Plug Pow er Supply 1 $0.00
HP 1u Server 700w Hot Plug Pow er Supply 1 $0.00
HP Redundant Fans 1 $0.00
HP NC340T PCI-X 4Pt 10/100/1000T Adapter 1 $549.00
PCI-X RISER Card 1 $59.00
CD slimline 24X carbon drive 1 $119.00
Integrated Lights Out 2 (iLO 2) Standard Management 1 $0.00
HP Standard Limited Warranty - 3 Years Parts and on-site
Labor, Next Business Day
1 $0.00

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Service Request CS-HP-04
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HP Care Pack, 3 Years, 4 Hours, 24x7, Hardw are, ProLiant
DL360
1 $550.00
IDS 4215 Sensor, 80 Mbps w ith 4FE interface option 1 $0.00 $4600.00
Pow er Cord,110V 1 $0.00 $0.00
IPS Softw are version 6.0
1 $0.00 $0.00
IPS SVC, AR 24X7X4 Cisco IDS 4215 Senso
1 $0.00 $1500.00
CWVMS-2.3-WINB-K9 1 $0.00 $0.00
Kiw iDaemon Syslog server, Single Install License With 24
Month Maintenance Plan Single Install 1 $197.00
$5,739.00 $18,100.00
Costing Summary
Invoicing Assumptions
WHIRLPOOL CR-01
Start Up Costs: Option 1 - US$ Option 2- US$
One-time Hardware Charge (HP) $ 14,000.00** $5,739.00**
One-Time Hardware/License; Fire Wall ( Check-Point) $ 25,500.00 $12,000.00
One-Time Hardware/License Intrusion ( CISCO) $6,050.00 $6,100.00
One –Time All Implementation $12,000.00 $18,000.00
One-time Transition Charge (Total) $52,884.00 $38,578.00
Total Start Up Costs:
Steady State Monthly Costs: monthly US$ funds
Monthly Charge (Checkpoint) $ 381.25 $ 381.25
Total Steady State Monthly Costs:
Incremental Monthly Costs: monthly US$ funds
Monthly Charge for All Support $ 850.00 $850.00
Total Incremental Monthly Costs:
Total: US$ funds
Total Hardware
Total Monthly Charge
Total Software/License
** Internal HP discount is NOT included.
Change Order Approval
WITNESS our signatures below.
WHIRLPOOL HP Operations Services Division
By: By:
Name: Name:
Title: Title:
Date: Date:

11. HP Confidential
Service Request CS-HP-04
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By:
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