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Knowledge Management
Introduction
Briefing
CPT Robert Gordon
PURPOSE:
An information brief on the processes
and capabilities of the Knowledge
Management (KM) Program as it supports
the Commander’s decision making
process in developing shared
understanding among the staff

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Outline
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• Capabilities & Organization of KM
Section
• The Knowledge Management Process
• Translate KM into Action
• KM Assessments
• Summary
• Questions

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What is KM?
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• Enhance organizational performance in
order to enable better decision making
• Creates a Learning Organization
• Timely flow of relevant
information that supports
all aspects of planning,
decision-making, and
execution

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Everyday Examples of KM
• Meetings: Does everything we do require a meeting?
And how are those meetings being conducted? Are
they effective? KM provides best practices to
increase efficiency.
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• Inter-Agency: Information is behind a CAC-wall. KM
introduces Collaboration alternatives

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Everyday Examples of KM
Content: Files, emails, folders, Portals, etc.
KM provides guidance on content management.
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How KM Nests in ULO
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And into Mission Command
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And into Mission Command
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Knowledge Management bridges the gap between the Human and Technical Dimensions,
and aligns the People, Processes, and Tools of the Organization. FM 6-0 Chapter 3

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Force Management Examples
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DIV Main Command Post
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11. UNCLASSIFIED
DJS
Direct Reporting Line
Direct Coordination Line
JOINT / Line Color Denotes current SVC
STATE EMPLOYEE
T10/32 ANG
T10/32 ARNG
Legend
DJS
AKNG Joint Staff Organization
TAG
Deputy
Commissioner
DAS AMYA VADHS&EMAerospace
EEO
SENIOR ENLISTED
ADVISOR
CoJS
Warrior & FS
J2 J3/7 J4 J6 J8J5
HRF Planner
STATE PARTNERSHIP
PROGRAM
J33
J36
J35
J34
J37
J1
JOC
SJS
Counterdrug
IRT
TAG Personal Staff
USPFO
IG
JAG PAO
CHAPLAIN
XO Aide de
Camp
AAG AIR
168th Wing
AK State
Defense Force
AK Naval
Militia
AAG ARMY
176th Wing38th TC
297th BFSB
JFHQ JFHQ
SENIOR ENLISTED
LEADER
103rd CST
SARC
Personnel Security
AT/FP

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Knowledge Management Process
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KM Process
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PEOPLE ORGANIZATIONTOOLS PROCESS
Knowledge Architecture KMWGKM Process
KMRs
Solution
Assess
Design
Pilot
Implement
Develop
SoA
NGB
GKO (Portal)
APAN Intelink
Milsuite JIEE
OPORD/FRAGO BRs
Regulations/
Policies/SOPs
COP
Staff
Sections
Army Guard
Air Guard
Training/
Exercises/
Events
Deployment
Mission
RFIs/CCRI
Commander/
CoS
advises
guides
inform
maintains applies chairs
results in
participates
consists of
represent
consists of
can be
produces
consists of
supports
supports
supports
supports
execute
enable
guide
answers
AKNG-JS KMO
HSIN
KM Concept Map

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KM Assessments
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Deliberate Assessment:
• Full process to help the organization identify major problems and then find
solutions.
• 12-52 week timeline
Abbreviated Assessment:
• Scope is already fairly well defined and a need for
• change is already present.
• Often this is driven from some top-down requirement.
• Very focused on a single topic. Usually done by a new
• organizational leader or new initiative to determine how
• the organization performs certain knowledge functions
• or how knowledge flows within the organization.
• Can lead to a decision to conduct a Deliberate.

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Current KM Culture
Knowledge is power.
I have the knowledge, therefore I
have the power.
KM is Sharepoint/IT
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Bottom Line
• We are our own Admin Assistants
• AND
• We are our own Content Managers
• KM is NOT SharePoint/IT
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Rules of Two for KM
• Push vs Pull (find the balance, use alerts/RSS)
• Formal vs Informal
– i.e. Orders Process vs Milsuite
• Tacit vs Explicit
• Intellectual vs Personality (Conflict)
• Hierarchical vs Flat
• Stovepipe vs Collaborative
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What can KM do?
• Knowledge shared is exponential in
value.
• Sharing knowledge builds upon team
unity
• KM does not create the Knowledge, it
better enables the sharing of it.
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KM Program
• KM Process Management
– Assess, Design, Develop, Pilot, Implement (ADDPI)
• Project Management (not owners)
• Meeting Management
– Battle Rhythm and Staff Integration
• Report/Informational, Decision/Solving, Creative, Training
• Task Management
• Mission Command System (Digital SOP, CPOF
Tree)
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Way Ahead Planning
• KM Intro Briefing and Training
• KM Assessment (where we are and where we
want to go)
• KM Working Group (KMRC Training and
Appointment orders)
• KM Policy or Strategy and SOP
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Summary
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Questions
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