Presentation from Intranets 2016 in Sydney Australia. Presentation covers IKON, a multi award winning implementation of SharePoint 2013 as an EDRMS, Knowledge Management Platform and social Intranet.

1. IKON: Delivering a complete intranet,
EDRMS and KM solution with SharePoint
2013 in a 9000+ organisation…
Intranets 2016

2. …tales from the trenches !!!

3. Major Barry Byrne
Chief IKM Officer, Irish Defence Forces
Asst. Professor, Trinity College Dublin
@ikmsolutions barrybyrneirl www.informationsolutions.ie

5. “This represents a major step forward for the Defence Forces;
it will enable both improved communication for our
personnel at home and overseas, and improved access to
information which will enable better decision-making in a
shorter time frame, bringing about significant cost, and
sometimes life-saving efficiencies.”
Chief of staff, Irish Defence Forces, Vice Admiral Mark Mellett. DSM

6. Why listen?

7. NATO SME meeting moved from
Brussels to Dublin

8. IT Professionals of the year

9. 1st place KM and Intellectual Capital awards

10. In one year:
Fully rolled out seamlessly to 9500 org
On island, overseas, Naval Ships
2500 x 1 day end user courses
200 x 1 week admin courses

11. Full Enterprise social
Lessons Learned database
Wikis
Blogs
Knowledge Sharing Videos

12. Timeline

13. Study problem Senior leadership support Trial Rollout

14. Research
Intranets 2016

15. Over 200 Surveys and interviews conducted in;
USA, Sweden, Belgium and all Brigades and formations of
the Irish Defence Forces.
Over 20 Countries and Organisations surveyed;
Sweden, Germany, Ukraine, USA, France, Austria,
Denmark, Norway, Ireland, Hungary, Canada, Belgium,
Malta, Greece, UK, NATO, UN, CIMIC Fusion Centre,
LGCSB, Numerous Govt. Dpts.
Using ICT to Support Information and
Knowledge Management in Defence

19. Technology platforms acting as inhibitor

21. • Support of the highest level of management is secured first. These projects
need champions
• Start with polices and procedures
• Informational needs of end users is needed before beginning
• Ensure the information architecture is in place
• Ensure technology is easy to use and has some social networking element
• Conduct a test launch
• A single ‘point of truth’
• Where possible train managers/leaders separately
• Establish a reward system

23. Senior leadership buy in…

24. Create the burning platform…

25. Information Overload

26. Every 2 Days We Create As Much Information As We Did Up To 2003
Eric Schmidt
Around 100 hours of video are uploaded to YouTube every minute. It would take
you around 15 years to watch every video uploaded by users in one day
YouTube
If you burned all of the data created in just one day onto DVDs, you could stack
them on top of each other and reach the moon – twice
Bernard Marr

27. Cost of discovery

29. Process
Technology
INFORMATION
MANAGEMENT
People
•Right information available
•Right people
•Right time
•Right form
IKM supports the way we work
>50%
~20%
~30%
To enable effective decision making
Standards
Document
ation
Electronic
Working
Practices
Governance
Policy
Training
Culture
Induction
Staff turnover
Leadership
Environment
Workflows
Security
Search tools,
Portals

30. Information management is a basic
building block of knowledge
management

31. KNOWLEDGE
Tacit knowledge Explicit knowledge

32. KNOWLEDGE
TRANSFER

34. Back office
Capture Data
Files, Briefs Email etc
Manage Information
Record Management
Publish Knowledge
Lessons learnt
Best Practice
Front Office
Quality not Quantity
IM AND KM

38. IKON Project

39. A short word on technical design…

41. Information Architecture

45. Defence Forces Information and
Knowledge Management Strategy 4 Pillar
Framework, 2012 – 2016

48. Enterprise Content Management (ECM)

49. The ability to search a multitude of
locations, presenting results in a
meaningful, ordered manner.

50. IKON Prototype

55. • Ontology
• Taxonomy
• Folksonomy
Social…

56. Metadata and Taxonomies

60. IKON

73. Knowledge Base
IKON has a fully searchable knowledge base, which
will store all After Action Reviews, Lessons Learned
and Best Practises.

74. So what????

75. Intranets 2016

76. Prototype – Fail better !
Configuration V Customisation
Technical Dialogue
Social
Carrot and stick

78. Key Lessons Learned
Don’t Underestimate
Senior Management Buy In
Leverage emerging tech/trends
Clear Vision

79. Major Barry Byrne
Chief IKM Officer, Irish Defence Forces
Asst. Professor, Trinity College Dublin
@ikmsolutions barrybyrneirl www.informationsolutions.ie