1. Robert Petley
213 Prospect Street, Newmarket, ON L3Y 3T8 rpetley38@gmail.com (289) 879-1084
PROFILE
A passionate sales professional with 25+ years of retail sales experience. Results driven and a proven ability to develop strong
customer relationships. Expertise in home improvements, Kitchen and Bath sales, Appliances, Automotive Part sales and
supplies. Key skills include:
Complete Project Sales Product Knowledge Effective Communication Skills Problem Solving
Associate Training Excellent Customer Service
PROFESSIONAL EXPERIENCE
Home Depot Canada, Newmarket ON 2006-Present
Appliance Associate 2008-Present
 Responsible for maintaining high level of customer service by partnering with our customers and various
manufacturers to fit in a single or up to a suite of functional appliances into their dream kitchen.
 Tier 1 rated associate with generated average sales from $400-$600 per hour plus add-ons, extended warranties and
credit cards. Total project sales enabled our store to surpass the yearly sales plans.
 Working with cross functional teams, including plumbing, kitchens and hardware to complete the project with one
stop shopping.
 Taking ownership of the appliance department and work diligently with managers to stay on top of customer issues
by acting as a liaison between customers, vendors and shipping companies.
 Being mechanically inclined and have worked in these fields gives me the knowledge of how to correctly inquire, solve,
respect and encourage customers they made the right choice.
Kitchen & Bath Associate 2006-2008
 Responsible for maintaining high level of customer service by qualifying the customer on their needs for the proper
kitchen and bath items.
 Collaborating with customers during the 2009 Home Renovation Tax Credit program up to today’s energy saving
programs of 2016.
R.K. Buzzell Ltd. Saint John NB 1991- 2006
Store Manager
 Responsible for managing and operating an automotive parts store and the 5 employees for the sale of automotive
and body shop supplies to the town and surrounding areas. Maintaining high level of customer service by partnering
with our customers to supply them with the parts needed in a timely manner.
TECHNICAL SKILLS
 SAP Retail Software Systems
 MS Office Suite – Word, Excel, PowerPoint