1. C U R R I C U L U M V I T A E
P E R S O N A L D E T A I L S
NAME: Robert McSherry
ADDRESS: Old Trafford House, Sooreeney,
Sixmilebridge, Co Clare.
Mobile No: 086 8607737
PERSONAL STATEMENT
• MNC/ SSC: I have worked in 3 multinationals for the last 15 years. Digital River Ireland for the last 8
years joining from Dell Computers where I had spent 7 years in AR across many European Business
Units and Central Invoicing function. I was previously in Cybex for 9 months when I arrived in
Ireland.
• Customer Account Management: In Dell and Digital River I have worked on many large customer
accounts for both AR and AP for Microsoft, Adobe, Philips, Samsung and Canon but to name a few.
• Client relationship management/PO: The Adobe VIP PO program was a 6 month Pilot scheme started
in May 2014 in US, Canada, Germany, France and UK which has now been expanded in the 4
continents North America, Europe, Asia and Australia/New Zealand.
• I attend weekly calls with Adobe to brainstorm and implement new ideas and processes in how we
reduce the debt ageing, clear up issues and implement new processes and procedures from the
placing of quotes, raising orders and chasing up on the payments that are outstanding.
• Invoicing/Process Improvements/Team training: Supervised the Central Invoicing Team in Dell,
which included full training in all functions for the 3 direct reports to improve Team morale,
engagement and drive process improvement and implemented SLA’s for processing all invoices to
be sent out within 2 days, setting new records of 100+ weeks with 100% compliance leading to a
Team of the quarter award.
• Successfully trained 2 team members as i moved from AR to the Adobe role and have since trained 4
members as holiday cover in the role and I am currently training the India Team to take over this
role in the Adobe VIP Program
• Invoicing/Process Improvements: Outsourced Central Invoicing to France and worked directly with
the French Team to implement all procedures and processes creating a successful handover of all CI
tasks which lead to the opportunity in Digital River.
• Credit Control/systems-set/process improvements: Digital River I have setup up the Credit Control
and Metrics for DR Ireland and DR Sarl and overseen many process improvements to procedures
that were in place for Credit control and worked closely with our VAT Team and helped implement
all tax changes.
• ERP experience: Worked on the implementation to SAP from Navision which included cleanup of
Navision, testing SAP and correcting any issues once SAP went live and then provided training for
working colleagues on the new system.
• AR & billing/ process improvement: Working with DR INC to improve their AR processes and working
with Project Managers on the billing of the Clients for work carried out on a monthly basis.
• PTP Process Improvement/metrics: The processes setup and improved have been Credit control
Metrics, payment applications, Tax credit processing, refunds process with our GC Order system and
SAP Accts system. On average I deal with 150 Customer queries a day and work closely with Adobe
and our Customers to resolve these in a timely manner.
• Order management: We currently use Global commerce our Order management program to track
the Adobe orders for any issues such as incorrect Customer data, qty, pricing, duplicate orders and
drive improvements in this program and resolving these issues to reduce the impact on the
2. Customer. I have previously used other orders systems Global Tech, Element5 and Dell’s internal PO
system.
• Establishing finance function: I worked for Keohane Building Company and was the person who
setup the Finance Department, including the Accounting system, cash books, reconciliations,
payment runs, invoice processing and trained 2 direct reports.
• Continuous Improvement: I believe in building long lasting relationships in house, Clients and Adobe
to continue to drive continuous improvement to provide world class credit control and customer
service for all.
FURTHER EDUCATION
Highlands College 1992 - Evening Course - GSCE Higher Math - Grade B.
Highlands College 1997 - Evening Course - Bookkeeping RSA1 - Grade Credit.
EMPLOYMENT EXPERIENCE
Digital River Ireland Associate Revenue Acct April 08 -Present
1. Process and make payments and reconcile all Microsoft Accounts via Journal uploads into SAP.
2. Raise and review all A/R invoices for Dr Ireland, DR GmbH and CustomCD.
3.Credit Control for Accounts Receivable in the Regions APAC, Ireland and Sarl,, maintain and review
metrics and chase outstanding invoices for all A/R Accounts and apply cash when received on a daily basis
(open aged balance on AR April 2008 2.5M now down to 25K in 2010)
4. Novell/ Modus accounts to be reconciled from 2006 and VAT payments to be brought up to current.
5. Credit Control for Element 5 systems. Chase all open Invoices for 2009 in E5 system (600 open invoices in
May 2009 – down to 25 for 2009 in early 2010) by contacting customers to chase payments and resolving
open issues with Customers and working with the IT Team to add new functionality to the E5 system.
Maintaining Metrics on a daily basis.
6. Support SAP implementation Team and reconcile and test all relevant information as required.
7. Prep monthly G/L Monthly reconciliations in a timely manner resolving any issues that arise.
8. Working with VAT Team Lead in learning how to deal with and fill in VAT forms for Dr Ireland & DR Sarl
regions.
9. I have held the Role of Adobe VIP Customer/Client support for last 2 years and created all the procedures
from nothing and helped evolve the program from a pilot scheme to an $8M program.
Dell Products Central Invoicing Supervisor May 06 - April 08
1. To Supervise the Team in processing and sending out all A/R Documents for Dell.
2. To Review and update all current procedures for Central Invoicing
3. To maintain Metrics at 100% currently 90 weeks at this level
4. Order all stock and stationary when required
5. Produce Weekly Metrics to be reviewed with Manager
6. Central Invoicing Rep on Project to Outsource Central Invoicing
Dell Products Accounts Administrator April 01 - May 06
1. Helped to process and pay invoices in French business Unit for 3 months to clear backlog.
2. Moved to Non-Production Business Unit dealing with all Limerick Suppliers, responsible for processing,
paying, reconciling accounts. In Oracle Payable and Receivables.
3. Worked on clearing up Purchase Order System, clearing down from 36 million dollars to 5 million dollars
of open purchase orders, resulting in reduced accruals for EMEA Limerick.
4. Involved as part of a team on 170 System Project for 6 months to integrate to Oracle Finance System.
5. This system is a scanning system to allow accounts payable administrators to process on screen invoices
thus reducing the need for paper.
3. Keohane & Co, Shannon Senior Accounts Administrator Sept 99 - Apr 01
1. Input all Invoices into Opera system, the company was 4 months behind.
2. Put in place a purchase and order system in place to allow correct authorization for processing invoices.
3. Put in place filing systems for all correspondence incoming to the accounts dept.
4. Created a Cash Book and Bank Reconciliation from April 99 as none in place.
5. Put in place reconciliation’s of statements to allow checking of accounts.
6. Set up Subcontractor spreadsheets for both Dublin and Shannon.
7. Created an archiving and filing system for Invoices.
8. Drawing up Sales Invoices and chasing payments, dealing with queries.
9. Set up weekly cheque runs so that suppliers and subcontractors would be paid at correct times, also
added a hit list of payments that had to be covered on month end.
10. Closed off the month and did reports, dealt with all queries concerning accounts.
11. Trained two assistants in accounts as senior accounts supervisor.
Cybex International, Shannon. Accounts Assistant Jan 1999 - Sept 99
1. Dealing with payments and forwarding them to the Bank, imputing them on Excel for use in the bank
reconciliation.
2. Advised all creditors of forthcoming funds and of any queries we may have experienced.
3. Handled any incoming telephone, fax or email queries from the creditors, investigate, correct where
necessary and reply by Fax or Email.
4. Checking and processing incoming invoices.
5. Check and sort freight dockets and ensure all in-house signatures are acquired for month end.
6. Created new efficient filing system for accounts payable.
7. Check the shipping forms against shipment register generate an invoice and print it. Place on Excel for
analysis. Mail original to client and file in-house copy.
8. Was responsible for the imputing of new clients on to the system and moving clients from our hold
account to active or archive where necessary.
9. Sort the shipping forms and give to materials for checking.
10. Handled any incoming telephone, fax or email queries from the creditors, investigate, correct where
necessary and reply by Fax or Email
11. I also instigated a more efficient filing system for accounts receivable.
Moved to Ireland on 6th
January 1999.
Cater Allen, Jersey Reconciliation’s Clerk Sep 1998 - Dec 1998
Computer Patent Annuities July 1997 - Aug 1998 St Helier, Jersey
Patent Clerk July 97- Jan 98
Accounts Clerk Jan 98 – Aug 98
Swiss Bank Corporation Temp - Input Clerk May 1997-June 1997 Jersey
Computer Skills
Word, Excel, PowerPoint, Outlook, Oracle, SAP, Global Commerce (PO systems), Global Tech (PO systems).
INTERESTS
I am currently a Youth Cert Qualified Soccer Coach, Garda vetted, Child Protection and First Aid all
completed. 2012-2015 Clare Emerging Talent Head Coach. ETP Coordinator for Co Clare 2012-15
Currently U-17 Head Coach and U5-U8 Academy Head Coach for Tulla United FC.
