1. Austin Robert Johnson
PERSONAL PROFILE
Nationality: British Gender: Male
Marital Status: Married Passport Expiry: 30 November 2021
Certification: PRINCE2® Foundation Phone: +44(0)7958646813
Software Packages: MS Office Pro, Lotus Notes Availability: Immediate
Email: rob_johnson@yahoo.com
Skype: rob.johnson964 Languages: English
PROFES SIONAL EXPERIE NCE
I am a seasoned professional with over 30 years’ experience in the Information Technology (IT)
sector of the financial industry who is used to collaborating with executive heads of business.
A highly motivated, focused and results oriented individual with in-depth, hands-on experience:
 Managing IT projects;
 Budgeting (with Board approval) for both Capex (US$2M) and Opex (US$650K);
 Procurement of capital items;
 Hardware and software sizing, selection, procurement and implementation;
 New software (packaged and bespoke) product definition, specification, development, testing
and implementation;
 Supplier / Vendor relationship management;
 Disaster Recovery Systems Planning and Implementation;
 Data Warehousing;
 Business continuity planning and implementation;
 Strategic Planning;
 Hands on experience running the centralised Mortgage Loan department (18 months) and a
large network of customer facing branches (9 months).
CONTRACTOR – DATA MIGRATION MANAGER (NOVEMBER 2011 – NOVEMBER 2013)
I was responsible for managing the multi-disciplined data migration team (14) for a complex Core Banking
System Transformation programme to replace a legacy system with T24 Teminos, with a specific focus on
the migration of bespoke legacy information into the new system. My team and I were responsible for
ensuring that all data migrated was valid, clean and uncorrupted and was reconciled back to the original
source system.
Key Responsibilities:
 Resourcing and managing a data migration team of internal and external resources across
multiple onshore and offshore locations.
 Detailed planning and costing for the data migration project.
 Risk and issue identification, mitigation and resolution.
 Reporting to the Managing Director and senior project stakeholders.
 Advising and directing senior stakeholders on best practice / approach to technical migrations
given my extensive knowledge of the system architecture.
 Managing internal and external relationships to ensure the smooth delivery of the team.

2. SENIOR MANAGER (DECEMBER 1998 - JANUARY 2008)
I was promoted into the position of Senior Manager in 1998 where initially I was responsible for the
Operations Support Division before I moved into Business Transformation in 2006. In both instances I was
responsible for large operational areas and project teams (up to 30 staff) to drive out strategic initiatives
mandated by the Executive Committee.
Business Transformation (November 2006 – January 2008)
Key responsibilities:
 Provided business strategy input to the Managing Director, EXCO and ALCO.
 Conducted a full business process audit and review and devised strategies for
improvement, redesign and process implementation.
 Setup and managed a project team to design and implement Business Process
methodology to govern the analysis, design, improvement, modification and
measurement of current and future business processes as well as training new and
existing staff in the methodology and tools.
 Enhanced shareholder value by working with operational management to implement
further process changes and optimisation.
Operations (Computer) Support Division (December 1998 – October 2006)
Key responsibilities:
 Participated in business strategy development with the executive level.
 Consulted with IT management regarding planning, co-ordination and operating with
the Old Mutual Group.
 Prepared and submitted IT CAPEX (at times in excess of US$2M) and OPEX (around
US$650K) plans and forecasts.
 Controlled and reconciled trade and capital accounts for IT related issues.
 Managed relationships with multiple IT service providers and vendors.
 Prepared and implemented Group Disaster Recovery and Business Continuity Plans.
 Documentation of maintenance of organisational policies and procedures.
 Financial and operational reporting.
 Effectively planned, managed and ran the day-to-day operations for the division and
managed a team of 18 staff.
 Research and Design in the areas of:
o Core Processing
o Departmental Systems (GL, Salaries, Treasury, Card & PIN)
o PC Systems and Networks (WAN, LAN and MAN)
o Groupware (Lotus Notes);
o Imaging (Sybrin and IDMS)
o Point of Sale (VeriFone, Dione and Hypercom) and ATMs / Self Service (NCR)
o SWIFT and Real-time Gross Settlement System (RTGS) payment systems
 Implementation and maintenance of:
o Intel Servers and PC systems
o Local, Metropolitan and Wide Area Networks
o Groupware and email maintenance (incl. development) in Lotus Notes.
 Oversight of the management of the Society’s vehicle fleet.
MANAGER (JULY 1985 - MARCH 1995)
Research and Design (IT) (July 1993 – March 1995)
Managed the department of 12 staff whose responsibilities were to investigate, analyse,
design and implement the most suitable I.T. based products for the business.
Key responsibilities:

3.  Research and Design in the areas of:
o Core Processing
o Departmental Systems (GL, Salaries, Treasury, Card & PIN)
o PC Systems and Networks (WAN, LAN and MAN)
o Groupware (Lotus Notes);
o Imaging (Sybrin)
o Point of Sale (VeriFone, Dione and Hypercom) and ATMs / Self Service (NCR)
o SWIFT and Real-time Gross Settlement System (RTGS) payment systems
Mortgage Branch (January 1992 – June 1993)
Key responsibilities:
 Ensured the efficient operation of all aspects of the Mortgage portfolio.
 Managed a staff of over 70 including valuators.
 Liaised with General Management on all aspects relating to Mortgages.
 Tested the functionality and implemented the Society's Real-time Financial Mortgages
system.
Regional (April 1991 – December 1991)
Key responsibilities:
 Attached to the management team of the Society's largest region.
 Ensured the smooth operation of over 40 branches employing over 350 staff.
 Dealt with both staff and client queries, particularly with regards Investments and
Savings.
 Implemented computerised branch management systems on personal computers.
Systems Development (July 1989 – March 1991)
Key responsibilities:
 Co-ordinated the day to day operations of the branch.
 Managed a staff of 20 programmers and systems / business analysts.
 Implemented the computerised Mortgage Logbook system.
 Investigated, designed and coordinated the writing of the Society's Real-time Financial
Mortgage system.
 Maintained all other core systems.
Assistant Manager – Computer Department (July 1985 – June 1989)
Key responsibilities:
 Co-ordinated the day to day operation of the department of 30 staff including both computer
operations and systems development.
 Liaised with General Management on all aspects of the departments’ functions.
 Investigated and designed the Society's New Business (Logbook) transaction processing
system for Mortgages.
 Maintained all other core systems.
ANALYST / DEVELOPER (JULY 1977 – JUNE 1985)
I started my career at as a developer and quickly moved into systems analyst role and ultimately became
the Chief Systems Analyst for CABS. My core responsibilities ranged from writing COBOL programs,
analysing and designing solutions and finally to a team manager role where I was responsible for the
delivery of others, the quality of their work and improving the project standards.
Key responsibilities:
 Co-ordinated and direct the efforts of a team of between 4 and 10 developers and systems
analysts.
 Responsible for the maintenance of all existing systems and design and implementation of new
systems.

4.  Implemented the first On-line Real-time financial system in the country.
 Designed and implemented enhancements to the Savings and Loans systems.
 Investigated, designed and implemented satellite systems to enhance management
information.
 Designed and maintained the IDMS-X database and TPMS transaction processing systems.
 Programming a computerised Permanent Shares system.
 Designed and implemented the IDMS data base.
 Designed and implemented the TPMS transaction processing system.
 Converted existing programs from the 1900 series mainframe to the new ICL 2966 for a real-
time function
 Wrote COBOL programs for the newly acquired ICL 1900 mainframe for Loans and Savings
systems.
EDUCATION, TRAINING AND SKILLS
EDUCATION:
 GCE 'O' Level and GCE ‘M’ Level (Zimbabwe)
SPECIFIC SKILLS AND AREAS OF EXPERIENCE:
 Data Migration Management
 Project Management
 Budgeting – Capex (US$2M) and Opex (US$650K)
 Procurement of hardware and software
 Hardware and software sizing, selection and implementation
 New software (packaged and bespoke) product definition, specification, development, testing
and implementation
 Supplier / Vendor relationship management
 Business Process Re-engineering
 Disaster Recovery Systems Planning and Implementation
 Data Warehousing
 Business continuity planning and implementation
 Strategic planning
 Information Technology both Hardware and Software
o PC Systems, Server Systems, Mainframe Systems
o Local Area Networks, Metropolitan Area Networks, Wide Area Networks
o Disaster Recovery Systems
 Delivery Platforms
o Point of Sale, ATM’s, Card Production, Teller Terminals
 Business Banking Systems
o Mortgages, Investments, Salaries, General Ledger
o Settlement [Interbank and Merchant]
o Internet Banking, Cellular Banking
o Front and Back Office
o Business Continuity
o Document Imaging Systems
NOTABLE ACHIEVEMENTS:
 30 years continuous progression within the IT and business arenas of the Central Africa
Building Society
 Employed by USAID on secondment from CABS to review and recommend changes to the
mortgage systems and procedures at the Swaziland Building Society 13 -20/04/1993.
 Zimswitch (Interbank switching) Partnership representative 11/06/1997 – 01/03/2000.

5.  Association of Building Societies representative to the Standards Association EDIFACT (ISO
9735 Electronic data interchange for administration, commerce and transport) committee
01/09/1998 – 30/06/1999.
References
On application.