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Similar to IPM Provides Expert International Personnel Management Services
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IPM Provides Expert International Personnel Management Services
- 1. International Personnel Management Ltd IPM
- 2. An Overview • An independent International Assignment services provider established in 1995 • Strong financial base – profitable and growing • Highly successful track record providing support for long-term and short-term assignments with multi-national European clients. • Managing assignees in more than 50 home and 60 host countries at any one time – handling any combination of home and host country. • Working together with you as ONE TEAM, acting as an extension to your existing HR teams. It is very important that you, your global HR teams and your assignees know who they are working with and that there is stability within the team. • Knowing and understanding you, your assignees and your current and future requirements enables us to become a strategic partner. IPM
- 3. Some of our clients… IPM
- 4. An overview of our services… Advisory and Consulting Global Compensation and Compliance Coordination Global Mobility Administration Services Remuneration Consultancy and Home and host country Application & coordination Temporary accommodation advisory services tax calculations -certificates of coverage Global Mobility Policy Hypothetical tax Coordination of host country Coordination of school - Framework Development calculations registration procedures search, home search Global Mobility Policy Balance sheet and Preparation of Spousal support - Framework Review assignment costings assignment letters Compliance Audits International household Cost of living differentials Assignee briefings goods and insurance Global Relocation Vendor Home & Host Country Coordination of language & Payroll coordination Management Tax advisor liaison cultural awareness training Expense approvals and processing Provision of pay instructions Notifications to tax return Coordination and enrolment to international payrolls preparers in home & host countries onto medical schemes Cost and management reporting Coordination of work Coordination of freight, permit/visa applications relocation Monitoring of critical dates Coordination of Familiarisation visits IPM
- 5. Assignment Process… Supporting you Assignment Initiation Policies & Contracts Tax & Social Security Costings Supporting the assignee IPM
- 6. Co-ordination Services… The Assignee Cultural Awareness & Language Training Social Security Storage & Removals Home & School Search Immigration Supplier Management IPM
- 7. Ongoing Support… Supporting the assignee At post support Payroll Instruction & Coordination Salary, Cost of Living, Exchange Rate reviews Repatriation Monitoring critical dates Supporting you IPM
- 8. Technology applied with Intelligence Own In-House Tax software We interrogate information Nothing taken for granted Bespoke assignment letters – not system generated Access to industry resources Efficiency Continuous development IPM
- 9. Our fees… Fixed fees Transparent No 6-minute clock No surprises Flexible approach IPM
- 10. External Assignee independent feedback One Team customer service feedback Consistent Service Excellence Measurable SLA’s Regular Review Meetings IPM
- 11. Why IPM? x x x We don’t accept commissions or Our Fess are fixed We don’t use and transparent – voicemail during referral fees no 6 minute clock office hours for ancillaries IPM
- 12. What our clients say about us… “With IPM, it’s easier and less “IPM provide sensible, frustrating…with bigger practical, pragmatic providers, the clock’s ticking solutions...” and you’re just a number ...” “Their key strength is their “You get to speak to who responsiveness. When we you want to quickly...” had a critical business need, our urgent issue became theirs ...” “ They’re timely, accurate and detailed and I don’t “Better relationship with tax have to question what than some of the bigger they’re telling me. I rely on agencies...” them ...” We Care… We believe that your employees are people not numbers and we IPM strive to provide a personal service at all times.
Editor's Notes
- Assignment initiation Supporting you: Full support to HR teams and assignees IPM will advise the host and home country payroll departments with a payroll instruction Copy payslips should be provided by the home and host payrolls to IPM monthly for checking Costings: Salary and Benefits Tax & Social security: Hypothetical Tax Social Security - Where there is Social Security agreement between two Countries IPM will apply, or assist in applying, for a Certificate of continuing liability to enable the assignee to remain in their home Country Social Security System Policies and Contracts: Assignment Letter Supporting the assignee: Assignment Briefing Full support to the assignee Calculate Remuneration package Prepare Hypothetical Tax and Social Security calculations Prepare Assignment Letter One to one telephone briefing with the Assignee Full support to HR teams and Assignees Manage and implement the Assignment policy
- The Assignee - Supporting the Assignee and their family Immigration - Work Permits & Visas Home and School search Orientation/Look see tours Temporary Accommodation Booking Accompanied Home Search School Search Settling in Assistance Lease Renewal Departure Assistance Storage & Removals - Removal of Personal and Household effects; Coordinating removals of personal and household good via sea and air freight/road transportation Coordinating Cultural Awareness & Language training Supplier Management: We have recently undertaken a comprehensive review of our preferred suppliers Our selection was based on: Value for money Service delivery Supplier initiative Characteristics for competitive advantage Account management process Technical capability We have contracts with all of these suppliers We review services and feedback quarterly We undertake credit checks quarterly
- Supporting you: Continued Support of HR teams, line managers and assignees Re-Calculate Remuneration Package following Annual Pay review, change in personal circumstances etc. Supporting the assignee Database Management: Run Management Information reports Monitor end dates for Passports & Immigration documents, Property leases, repatriation dates etc Expense Management Repatriation: Assist with Repatriation
- Leading edge technology On line access for registered users All tax data and costings will be stored in chronological order enabling accurate and efficient retrieval of data. Real time when tax/SS changes occur (e.g. UK budget) Produce your own reports (if required) Ability to control access according to corporate/individual needs Productivity gains on transaction/response times. Reduced opportunity for error Software solutions designed specifically for service providers - Record and report HR data - Manage HR and service provision data - Provide our clients with a tool for day to day HR tasks - Provide company HR reporting - Provide an import/export facility for HR data Centrally managed secure data using a single login - Offering multiple layers of security to allow different rights levels based upon their role Secure - Multi tier architecture - Zero opportunity for a user to access data they are not entitled to view - Data views are created according to the particular user’s assigned rights Instant reporting Quick reporting provides super fast customer service response to clients information requests making data immediately available, including e-mailable pdf and spreadsheet formats.
- Fixed fees - We agree fixed fees with you Transparent - Our fees are transparent No 6-minute clock - We do not have a six minute clock ticking No surprises - There will be no surprises for you Flexible approach - Any work required out of scope of our Agreement will be agreed with you beforehand We continuously strive to improve our processes and manage our costs
- Service Excellence - Proven track record for service excellence and responsiveness Consistent / One team - Consistent service through one team Measurable SLA’s - Agreed realistic, measurable SLA’s Assignee feedback External independent customer service feedback annually Regular review meetings
- NO: Do not accept commissions and referral fees Our fees are fixed and transparent – no 6 minute clock for ancillaries Do not use voicemail during office hours WHAT YOU WILL GET: An established, highly motivated, experienced team You know who you are dealing with Highly responsive and flexible Fixed fees - We agree fixed fees with you Transparent - Our fees are transparent No 6-minute clock - We do not have a six minute clock ticking No surprises - There will be no surprises for you Flexible approach - Any work required out of scope of our Agreement will be agreed with you beforehand We continuously strive to improve our processes and manage our costs
- What our clients say about us? A selection of quotes from our clients, regarding services received from IPM. You get to speak to who you want to quickly - “If I have an issue, I want to be able to address it within an hour or two. At IPM you get to speak to who you want to quickly.” Responsiveness - “Their key strength is their responsiveness – when we had a critical business need our urgent issue became theirs.” They are in tune with our needs - “They are in tune with our needs – we increased our volume with them and they recruited to ensure service levels remained.” IPM provide sensible, practical, pragmatic solutions – “They have a better relationship with tax than some of the bigger agencies – IPM provide sensible, practical, pragmatic solutions.” I don’t see them as an agency, more part of our business – “We work together with them – I don’t see them as an agency, more part of our business.” END OF FORMAL PRESENTATION – QUESTIONS?