Good Stuff Happens in 1:1 Meetings: Why you need them and how to do them well
Resume - Cover Page - Richard Kahleh - April 2016
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Cover Page:
Executive Summary – Richard R. Kahleh, (rrkahleh7@gmail.com , 832-600-1330)
Objective – Seeking Senior Leadership role in Program Management / Project Management / Operations
Professional Experience / Education:
Senior Program Manager (PMP) – Telecom / IT Systems - Harris CapRock Communications
March 2000 – March 2016 (16 years continuous honorable service) – based in Houston, Texas
• Experienced, senior program manager responsible for the successful oversight, design, integration,
installation and commissioning of multiple (various) large telecommunications/ information technology
systems for multiple global projects
• Propose, Design, Integrate, Test, and Execute Telecommunications/ Information Technology Projects
• Certified Project Management Professional (PMP) # 527085 (active and current)
• Extensive experience in Program Management, Project Management, and Project Engineering
• Primary duties include all program oversight, resource management, risk management, service delivery,
customer relationship management, service operations, and incident management
• Develop, update and maintain the program plan to ensure timely delivery of telecommunications/
information technology systems, professional services and adequate resource allocation
• Manage P&L, budgets and forecast through financial controls
• Establish and implement metrics and key performance indicators to manage the program and report
results to executive management and customers
• Provide visible leadership and encourage team innovation, talent management and development
United States Air Force – Telecom / Electronic / IT Systems Senior Program Manager
May 1978 – Oct 1998 (20 years continuous honorable service / distinguished career)
Senior Master Sergeant (E8) – Telecom / IT Systems Superintendent
• Top Secret SCI security clearance (inactive after Air Force retirement in 1998) – Reactivation possible
• Inspector General Outstanding/Professional Performance Awards: 1984, 1985, 1987, 1989, 1990, 1997
• Air Force Quality Assurance Inspector Certification (Honor Graduate) – 1992
• Air Force Outstanding Airmen of the Year (AF OAY Nominee) – (Best in Air Force) – 1989
• Electronic Security Command Non-Commissioned Officer of the Year (Major Command Award) – 1988
• Air Force Non-Commissioned Officer Leadership/Management Academy (Distinguished Graduate) – 1988
Education
• B.S. – Computer Science work (104 semester hours completed) - Palo Alto & University of Maryland
• A.S. – Electronic Systems Technology/Engineering – Community College of the Air Force – 1993
• PMP – Project Management Professional # 527085 (Certified – 2008, Certification current thru 2018)
• 30+ years – work experience – Telecom/ IT Systems (Program Management / Project Engineering)
Note: Please see attached resume below for career / experience details
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RESUME - CV
RICHARD R. KAHLEH – (PMP Certified)
Phone: 832-600-1330 | rrkahleh7@gmail.com
Professional Experience:
Harris CapRock Communications (15 Years continuous honorable service – employment bridged through company acquisitions)
Senior Program Manager (PMP) – Telecom & IT Systems Integration (Houston, TX) - 1/2011 to Present
• Responsible for defining, overseeing, and coordinating all aspects of the program including the processes for monitoring
program planning, proposals, contracts, implementation/execution, milestones, facilities, personnel, and costs to keep the
program objectives on track. Provides managerial/technical/analytical guidance to Integrated Solutions team, project teams,
internal/external departments and clients. Supports assessment of the overall program (including multiple projects), develops
risk management strategies and procedures, and focuses on successful delivery of all program requirements to the client.
Provides global management and support for deployment of Harris CapRock Telecom Systems/ Information Technologies and
professional services to customers worldwide ($12M+ annual program revenue)
CapRock Communications (Harris CapRock)
Senior Program Manager (PMP) – Satellite Communication Services (Houston, TX) - 5/2009 to 12/2010
• Responsible for defining, overseeing, and coordinating all aspects of the program including the processes for monitoring
program contracts, plans, milestones, and costs to keep the program objectives on track. Provides technical/analytical
guidance to project teams, internal departments and clients. Supports assessment of the overall program (including multiple
projects), develops risk management strategies and procedures, and focuses on successful delivery of all program
requirements to the client. Provides global management and support for deployment of CapRock VSAT systems and network
services to Halliburton worldwide (200+ sites, $8M per year). (CapRock Communications acquired by Harris Corp. in 2010)
CapRock Communications (Acquired by Harris Corporation)
Senior Project Manager (PMP), (Houston, TX) - 6/2003 to 4/2009
• Responsible for project management, detail design/engineering and systems integration of multifaceted telecom projects.
Projects encompassed microwave systems, VSAT, fiber optics systems, VHF/UHF 2-way radio/repeater/Trunking systems,
PABX/VOIP telephone systems, INMARSAT/Iridium/Satellite phone systems, TVRO head-end/distribution, Page/Party
communication and emergency notification system, DC Power/battery systems, LAN/WAN/Wireless networks,
Routers/Switches, Video Conference Systems, Collision Avoidance Radar, control/instrument systems, CCTV, MDF/IDF
Infrastructure, and inside/outside plant cabling systems. Developed bid proposals, project schedules, component lists, cable
schedules, engineering drawings, installation/execution plans. Managed equipment shipping/receiving, vendor quotes and
sales, coordinated manufacturer technical support, managed Factory Acceptance Tests, supervised installations and
commissioned project systems with successful client acceptance at construction yards and offshore locations. Led four large
multimillion dollar ($13M+) System Integration Projects (each 2-3 year long phases) successfully accomplished under tenure
with CapRock Communications. Successful efforts/reputation earned continuing business and project awards with customers
Transworld Telecom Systems, Inc. (Acquired by CapRock)
Project Engineer/Manager (Houston, TX) - 6/2002 to 6/2003
• Responsible for the design and systems integration of multifaceted telecom projects. Projects encompassed 2GHz/7GHz
microwave systems, fiber optics, VHF/UHF 2-way radio, PABX, TVRO head-end/distribution, Page/Party communication and
emergency notification system, DC Power and battery systems, LAN/WAN, MDF/IDF and inside/outside plant cabling systems.
Developed bid proposals, project schedules, component lists, cable schedules, engineering drawings (AutoCad, TurboCad).
Managed equipment shipping/receiving, vendor quotes and sales, coordinated manufacturer technical support, perform F.A.T.,
supervised installations, and commissioned project systems. (Transworld Telecom acquired by CapRock in June 2003)
Southwestern Bell Corporation (Contractor - Transworld Telecom Systems Inc.) (Transworld later acquired by CapRock)
Telecommunications Design Engineer/Manager (Houston, TX) - 10/1998 to 6/2002
• Directly supervised: 15
• Performed work on all phases of SWBT Outside Plant Engineering Projects to include but not limited to T-1, 56K, ISDN, ADSL
Circuit provisioning; CFs-Held Orders; RALF Orders; Conditioning Forms; Plug Sheets; CWOTS-8057s; SW-2313s (EACs);
TE016s; designed EWO packages/plats for underground, buried, aerial, and fiber facilities; performed field/site surveys;
prepared FACS 120/130 forms, encoding sheets, cost estimates; efficient in LFACS, TDAPS, SHOTS, TIRKS, HIHO, HDC,
and ACAS databases; interpret cable/equipment records and terminology, etc. Performed Transmission Engineering
functions, validated T-1 spans, designed span/stick diagrams, etc. Direct interface with internal/external customers; remote
terminal and broadband provisioning; grow and rehab project design and development; policy and procedure utilization and
deployment. Managed/Supervised/Trained personnel in all facets of Outside Plant and Circuit Design/Engineering
United States Air Force (USAF) – Senior Master Sergeant (E8), Over 20 years continuous honorable service:
ICBM Communications Superintendent (Cheyenne, Wyoming) - 6/1995 to 8/1998 (USAF – E8)
• 20th
Air Force, Headquarters Staff - (Senior Program Manager)
• Clearance: TS/SCI
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• Directly supervised: 7
• Managed telecommunications systems/personnel supporting Intercontinental Ballistic Missiles program and operations
throughout the United States – Experience on Mainframe Computers, Radio, Satellite, Telephone, Inside/Outside Plant,
CCTV/Intrusion, Cabling, and Nuclear Command/Control systems supporting Emergency Action Message (EAM) protocol
(AUTODIN, SACCS, SACDIN, etc.) – efforts sustained US National Security and successful progress of START I Treaty
• Senior Evaluator for performing assessments of communication facilities and system capabilities (Evaluate/Inspect equipment,
maintenance, training, and personnel)
• Performed site surveys for new system installations and equipment upgrades
• Provided guidance, established directives and planned methods for effectively maintaining telecom systems at 715 ICBM sites
• Conducted telecom systems and quality training to division leaders/personnel at all U.S. ICBM bases
• Managed Total Quality Management, improvement processes, action plans, and productivity/trend analyses and metrics
• Briefed and advised Division Heads (Major General) on communications status, current issues, and future systems planning
• Provided/managed computer hardware/software technical support for a 120 person staff
Technology Integration Branch Manager (San Antonio, TX) - 11/1994 to 6/1995 (USAF – E7, E8)
• Air Force Intelligence Command
• Directly supervised: 5
• Planned, managed, and supervised contractor efforts at integrating “state-of-the-art” technology into Air Force inventory
(Offensive/Defensive Information Warfare Systems)
• Researched, engineered, reverse-engineered, and developed new systems technologies and supported tasks to evaluate
technical advancements for reliability, integration, and maintenance requirements
• Provided reports/analysis for system integration and development of prototype systems
• Managed and projected budget for research/development efforts on new and existing systems/upgrades
Communications/Computer Systems Program Manager (San Antonio, TX) - 6/1991 to 11/1994 (USAF – E7)
• Air Force Intelligence Command, Headquarters Staff (hand-picked for the job) – “STEP” promoted
• Program/Functional Manager for support of communications/computer systems at 175 locations worldwide
• Developed agency policies and procedures in response to changes in mission requirements
• Evaluated agency maintenance programs and implemented improvements as needed
• Planned and programmed maintenance, manpower, training, test equipment and contractor support for existing systems and
upgrade programs valued over $80 million
• Researched, drafted and published Air Force regulations and supplements
• Performed cost comparison studies of contractor verses Air Force maintenance support and implemented new support
methods to improve cost-effectiveness and maintenance of Major Command telecom systems
Computer/Telecommunications Branch Manager (Berlin, Germany) - 6/1988 to 6/1991 (USAF – E6, E7)
• Electronic Security Command - (Award winner – “AF Outstanding Airmen of the Year Ribbon”)
• Directly supervised: 21
• Managed and administered 3 maintenance production work centers that maintained a large inventory of computer data,
telecommunication, cryptographic, radar/surveillance, and network support systems
• Provided logistic support for new and existing systems and national agency projects
• Chief advisor to division head on all systems maintenance and personnel matters
• Developed maintenance schedules, procedures and corrective actions
• Created maintenance management reports and training plans
• Conducted performance appraisals and counseling for branch employees
Electronic, Computer Data/ Switching Systems Manager (Berlin, Germany) - 11/1987 to 6/1988 (USAF – E5)
• Electronic Security Command (Major Command Top Honors – “Command NCO of the Year”
• Directly supervised: 8
• Directed, advised and supervised shop technicians on troubleshooting, repairs, modifications, installations, and inspections
during scheduled/unscheduled maintenance of classified electronic/computer data systems
• Performed maintenance on mainframe/ personal computers, radar/surveillance systems, encoders/decoders/ associated
peripheral equipment to include printers, keyboards, disk/ tape drives, modems, plotters, display units, power supplies, cabling
systems, test sets, etc.
• Researched, posted and maintained documentation records according to directives
• Indoctrinated/ conducted on-the-job training of newly assigned personnel on maintenance practices/ procedures
• Coordinated with division heads, staff/agencies on maintenance and personnel issues
• Conducted performance appraisals and counseling for shop employees
Electronic, Computer Data/ Switching Systems Specialist (Wichita, Kansas) - 2/1983 to 11/1987 (USAF – E5)
• Strategic Air Command
• Accomplished troubleshooting, repairs, installations, modifications, inspections/alignments during scheduled and unscheduled
maintenance of Titan II ICBM communications, computers, and command/control systems
• Maintained mainframe computers, personal computers, switching systems, transmitters/receivers, printers, teletypewriters,
keyboards, disk drives, tape drives, modems, plotters, display units, power supplies, cabling systems, test sets, etc.
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• Troubleshot and repaired electronics down to component level (transistors, capacitors, resistors, etc.)
• Managed shop manuals, tools, supplies, test equipment and safety/training programs
• Effectively performed field service repairs at 55 geographically separated comm sites
Crew Chief / Aircraft Maintenance Specialist (Atwater, California) - 5/1978 to 2/1983 (USAF – E1, E2, E3, E4)
• Strategic Air Command
• Performed maintenance on B-52 and KC-135 Aircraft
• Accomplished pre-flight, post-flight, quick turn-around, and phase inspections
• Troubleshot, repaired, installed, and tested aircraft electronic, and mechanical systems
• Performed engine-run test, in-flight maintenance, aircraft towing, and operated/inspected Aerospace Ground Equipment
• Knowledgeable of flight-line operation and safety procedures
• Maintained aircraft records and coordinated/scheduled routine/unscheduled maintenance
Education
• B.S. – Computer Science work (104 semester hours completed towards BAS) - Palo Alto & University of Maryland
• A.S. – Electronic Systems Technology/Engineering – Community College of the Air Force – 1993
• 30+ yrs. experience – Telecom / IT Systems / Program Management / Engineering (Government / Commercial Industries)
Specialized Training & Certifications
• Project Management Professional - PMP Certification # 527085 (active & current)
• Occupational Safety Training: Fire watch/Incipient Fire Fighting, Blood Borne Pathogens, Fall Rescue/Protection - 2013
• Project Management Institute 70 PDUs PMP classroom Instruction and continuing education 2006 - 2008
• HSE Compliance: Offshore Water Survival w/ H.U.E.T., Medic First Aid/CPR; Core HAZCOM/HAZWOPER Level II - 2008
• Cisco Networks 1, 2, 3, & 4 Academy Course (Wharton Community College) LAN / WAN Network Technologies – 2005-2006
• Design Engineer (Outside Plant) SBC classroom and hands-on – 1998-2001
• AutoCAD Drafting Design Course – 1999
• Advanced Hardware/Software PC Specialist (Windows NT, etc.) – 1997
• Nortel DMS 100 Switch & Meridian Voice Mail Platform – 1997
• Senior NCO Advanced Leadership/Management Development Course – 1996
• Microsoft Windows, Word, Excel, PowerPoint, Project, Exchange – 1995
• Intro to UNIX Certification – 1995
• Total Quality Management Certification – 1995
• Quality Assurance Inspector Certification (Honor Graduate) – 1992
• Mainframe Computers (DEC VAX/VMS cluster) Maintenance Certification, (NSA, Fort Meade, MD) – 1990
• IBM Small Computer Maintenance Certification – 1989
• Non-Commissioned Officer Leadership/Management Development Course (Distinguished Graduate) – 1988
• Mainframe Computers (DEC PDP series) and Peripherals Maintenance Certification – 1987
• High Reliability Soldering Certification – 1987
• Computer Data/Switching Systems Certification – 1982-1983
• Advanced Electricity/Electronics Theory/Troubleshooting/Repair Certification – 1982
• Aircraft Maintenance Multi-engine (B-52 / KC-135) Certification – 1978-1979
Awards, Honors, Misc., etc.
• U.S. Air Force Veteran (E-8) Senior Master Sergeant (Retired) 20 years honorable service
• Top Secret SCI security clearance (inactive after Air Force retirement in 1998) – Reactivation possible
• Air Force Meritorious Service Medal (3)
• Air Force Commendation Medal
• Air Force Achievement Medal (2)
• Outstanding/Professional Performance Awards: 1984, 1985, 1987, 1989, 1990, 1997
• Stripes for Exceptional Performers (STEP) promoted to Master Sergeant 1990
• Air Force Outstanding Airmen of the Year Ribbon (AF OAY Nominee) – (Best in Air Force) - 1989
• Electronic Security Command Non Commissioned Officer of the Year (Major Command Award) – 1988
• SAC Missile Combat Competition – Best Communications Team – 1985
• Various other titles and praises received throughout career (civilian & military)
References available upon request