1. Curriculum Vitae
Ricardo N. Grossauer
Palma de Mallorca, Spain
Tel: 0034 676494934
Email: rngrossauer@gmail.com
Languages
English, my 1st University level; both spoken and written.
German, 2nd Fluent Spoken and written.
Spanish, 3rd Fluent Spoken and Written
Danish, Family Language since my mother is from Denmark
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Scandinavian /German Sales & customer serviceAgent
Objective: To be flexible, team building, motivated in developing my professional abilities by
immersing myself with my work.
Employment History
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Lowcostholidays.com 2013 April – Still employed
Scandinavian Sales Agent then advanced to
International Sales and customer service Agent.
Key Achievements:
Ivector CRM , Salesforce
Negotiation skills in regards to resolving complicated issue for clients
Close Team work and dedication to improve efficiency
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Multiple seasonal Jobs 2011-2013
Construction
- assistant electrician
Restaurant
- Waiter and kitchen hand
- Bar man in 2 separate establishment at the same time
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The Class room (international Language School)
Secretary 2011
Key Achievements:
Microsoft Windows Word, Power point, Excel and Outlook

2. First Mallorca
Department of Marketing and IT 2010
Web Page, HTML scripting and Photoshop
Key Achievements:
Learned HTML and Web Design
Advanced Photoshop Course
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Mardavall Hotel (Arabella & Starwood)
Reception and Back Office 2007
Client handling, telephone operator, hotel software,
Key Achievements:
Telephone Handling Course (100 hours)
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Ikea
Department of Client handling and Logistics
2005-2007
Key Achievements:
Client Handling
Merchandise and Warehouse Safety course Logistics
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Education
Dean College, Franklin. M.A. / U.S.A 2005
Associated Degree of Science in Business administration and Management
With Honours in Extracurricular Activities.
Peer Tutoring in Accounting and Statistics
2nd
Year Representative
President of the Martial art Club.
Skills
Flexible and Adaptive are my most outstanding Attributes, Charismatic and Extravert would
be my second forte. Not so surprising would be that my Learning curve is exceptional; Once
I grasp the basics of something new I fly.
Interests and Hobbies & Personal achievments
IT both hardware and Software, Sports fitness, Martial arts, Art, Music and Movies.
Studied In Northen China Shaolin kunfu academy 2003-2004 / graduated as Deciple in
Shaolin kung fu and Tai chi Chuan.