Recommended
More Related Content
What's hot
What's hot (11)
Viewers also liked
Viewers also liked (8)
Similar to Presenting Yourself and Your Organisation
Similar to Presenting Yourself and Your Organisation (20)
Recently uploaded
Recently uploaded (20)
Presenting Yourself and Your Organisation
- 1. Nursing Academy Of East Kotawaringin www.akperkotim.ac.id Jalan : Batu Berlian No. 11 Telephone. (0531)22960/fax (0531)22960 SAMPIT
- 2. PRESENTING YOURSELF AND YOUR ORGANISATION By 1. Rian Fajriansyah NIM: 1414401d079 2. Fredi Teguh Santoso NIM: 1414401d059
- 3. What is Customer Service? (And why is it important?)
- 4. Customer service is the service provided to customers before, during and after purchasing and using goods and services. Good customer service provides an experience that meets customer expectations. It produces satisfied customers. Bad customer service can generate complaints. It can result in lost sales, because consumers might take their business to a competitor.
- 5. What Strategies for Improving Patient Satisfaction ???
- 6. 10 Strategies for Improving Patient Satisfaction 1. Start seeing patients as customers. 2. Be courteous and respectful. 3. Never show indifference to patients. 4. Don't contradict, argue or match wits 5. Tell patients you appreciate their business 6. Use plain terms and simple explanations. 7. Good manners will get you everywhere. 8. Keep seeing healthcare as a calling. 9. Stay in touch with patients. 10.Keep your promises.