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FRA ”ASPIRANT” TIL ”FAN”
GAF KONFERENCE 2012
Dagsorden:
• Et par teorier
• Nybegyndere
• År 1 efter nybegynder
• Etablerede medlemmer
• Lidt tal
Aspirant til fan – GAF Konference 2012
Marslow’s behovspyramide
Aspirant til fan – GAF Konference 2012
Oplevelses- og Transformationsøkonomi
Aspirant til fan – GAF Konference 2012
De 4 oplevelsesdomæner
• Underholdning: Passiv tilegnelse af oplevelser
• Uddannelse: Aktiv deltagelse
• Æstetik: Individet opsluges af oplevelsen, men forbliver passiv
• Eskapisme: ”Flugt fra hverdagen” - individet opsluges af
oplevelsen og deltager aktivt
Aspirant til fan – GAF Konference 2012
De 3 Trin
Aspirant til fan – GAF Konference 2012
Kundeoverraskelse
Overraskelse
Afsavn
Tilfredsstillelse
Kundeoverraskelse = Det, som kunden får – Det, som kunden forventer
Aspirant til fan – GAF Konference 2012
Nybegyndere:
• Tryghed og individualitet
• Eventuel en Mentor pr. 3 begyndermedlemmer
• Individuel træning
• Spille på stor bane med Mentor eller andet medlem
• Afdække deres forventninger inden start
• Opfylde deres forventninger i begynderperioden
• Lede dem igennem De 4 oplevelsesdomæner
• Give dem overraskelser
• ????
Aspirant til fan – GAF Konference 2012
Overraskelser
• Fri deltagelse i en af Klubber-i-Klubben resten af året
• Fri deltagelse i 2 klubturneringer i resten af året
• 3 greenfeebilletter til klubben gældende for resten af året
• 2 gratis individuelle træningstimer – skal bruges indenfor
det første år
• Et godt tilbud på begynderudstyr fra shoppen
• En valgfri handske i shoppen samt 3 bolde
• Et håndklæde med klublogo til deres bag
• En guidet tur med Klubsekretæren i hele organisationen
inkl. Greenkeepergården
Aspirant til fan – GAF Konference 2012
Efter begynderforløbet (år 1)
• Evt. fortsætte mentorforløbet for at søge
for, at Aspiranten kommer ud at spille
• ”Find en golfmakker” database
• Åben fællestræning for år 1-golfere
• Samlinger for tidligere begynderhold
• ????
Aspirant til fan – GAF Konference 2012
Etablerede medlemmer:
• OPFIND NOGET NYT!
• Fremme træning – langt over halvdelen af
medlemmer der overgår til passiv eller stopper
ligger stadig over hcp 25 (AaGK).
• Nye turneringsformer med nyt indhold – f.eks.
udklædningstemaer, 9 huls turneringer,
• Promover Klubber-i-Klubben – det sociale
• Det drejer sig om integration i klublivet
• Små årlige klubundersøgelser for at afdække
medlemmernes ønsker
• ?????
Aspirant til fan – GAF Konference 2012
Aabenraa Golfklub
• Åbnet alle 18 huller i 2005
• Mange helt nybegyndere fra starten –
uddannet ca. 450 nye golfere i 2005/2006
• I dag over 700 medlemmer plus ca. 85
passive
Aspirant til fan – GAF Konference 2012
Undersøgelse Aabenraa Golfklub
• Ud af 140 personer har 76 et højere hcp
end 25 = 54,28%
• 18 personer = 12,86% havde endnu ikke
opnået DGU-kortet
Aspirant til fan – GAF Konference 2012
Undersøgelse Aabenraa Golfklub
• 106 personer har været medlem af en
golfklubben i under 10 år – heraf 61 i
under 5 år = 45,87% af udmeldte
Aspirant til fan – GAF Konference 2012

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Aspirant til Fan - Årsmøde 2012

  • 1. FRA ”ASPIRANT” TIL ”FAN” GAF KONFERENCE 2012
  • 2. Dagsorden: • Et par teorier • Nybegyndere • År 1 efter nybegynder • Etablerede medlemmer • Lidt tal Aspirant til fan – GAF Konference 2012
  • 3. Marslow’s behovspyramide Aspirant til fan – GAF Konference 2012
  • 4. Oplevelses- og Transformationsøkonomi Aspirant til fan – GAF Konference 2012
  • 5. De 4 oplevelsesdomæner • Underholdning: Passiv tilegnelse af oplevelser • Uddannelse: Aktiv deltagelse • Æstetik: Individet opsluges af oplevelsen, men forbliver passiv • Eskapisme: ”Flugt fra hverdagen” - individet opsluges af oplevelsen og deltager aktivt Aspirant til fan – GAF Konference 2012
  • 6. De 3 Trin Aspirant til fan – GAF Konference 2012
  • 7. Kundeoverraskelse Overraskelse Afsavn Tilfredsstillelse Kundeoverraskelse = Det, som kunden får – Det, som kunden forventer Aspirant til fan – GAF Konference 2012
  • 8. Nybegyndere: • Tryghed og individualitet • Eventuel en Mentor pr. 3 begyndermedlemmer • Individuel træning • Spille på stor bane med Mentor eller andet medlem • Afdække deres forventninger inden start • Opfylde deres forventninger i begynderperioden • Lede dem igennem De 4 oplevelsesdomæner • Give dem overraskelser • ???? Aspirant til fan – GAF Konference 2012
  • 9. Overraskelser • Fri deltagelse i en af Klubber-i-Klubben resten af året • Fri deltagelse i 2 klubturneringer i resten af året • 3 greenfeebilletter til klubben gældende for resten af året • 2 gratis individuelle træningstimer – skal bruges indenfor det første år • Et godt tilbud på begynderudstyr fra shoppen • En valgfri handske i shoppen samt 3 bolde • Et håndklæde med klublogo til deres bag • En guidet tur med Klubsekretæren i hele organisationen inkl. Greenkeepergården Aspirant til fan – GAF Konference 2012
  • 10. Efter begynderforløbet (år 1) • Evt. fortsætte mentorforløbet for at søge for, at Aspiranten kommer ud at spille • ”Find en golfmakker” database • Åben fællestræning for år 1-golfere • Samlinger for tidligere begynderhold • ???? Aspirant til fan – GAF Konference 2012
  • 11. Etablerede medlemmer: • OPFIND NOGET NYT! • Fremme træning – langt over halvdelen af medlemmer der overgår til passiv eller stopper ligger stadig over hcp 25 (AaGK). • Nye turneringsformer med nyt indhold – f.eks. udklædningstemaer, 9 huls turneringer, • Promover Klubber-i-Klubben – det sociale • Det drejer sig om integration i klublivet • Små årlige klubundersøgelser for at afdække medlemmernes ønsker • ????? Aspirant til fan – GAF Konference 2012
  • 12. Aabenraa Golfklub • Åbnet alle 18 huller i 2005 • Mange helt nybegyndere fra starten – uddannet ca. 450 nye golfere i 2005/2006 • I dag over 700 medlemmer plus ca. 85 passive Aspirant til fan – GAF Konference 2012
  • 13. Undersøgelse Aabenraa Golfklub • Ud af 140 personer har 76 et højere hcp end 25 = 54,28% • 18 personer = 12,86% havde endnu ikke opnået DGU-kortet Aspirant til fan – GAF Konference 2012
  • 14. Undersøgelse Aabenraa Golfklub • 106 personer har været medlem af en golfklubben i under 10 år – heraf 61 i under 5 år = 45,87% af udmeldte Aspirant til fan – GAF Konference 2012