This is my presentation before CMS Partnership for Patients internal meeting June 13, 2012

1. Partnership with Patients
A presentation before CMS/Partnership for Patients June 13, 2012 by Regina Holliday

2. Two Measurable Goals
Keep patients from getting injured or sicker.
By the end of 2013, preventable hospital-acquired
conditions would decrease by 40% compared to
2010.
Help patients return home without complication.
By the end of 2013, preventable complications during a
transition from one care setting to another would be
decreased so that all hospital readmissions would be
reduced by 20% compared to 2010.

3. CMS Innovation Center is investing up to $1 billion to two Partnership for Patients initiatives:
(HEN’s) Hospital Engagement Networks
Organizations awarded funding by CMS to
Collaborate with hospitals to find solutions to
Improve patient safety and quality
1.HAC (Hospital Acquired Condition) 2.HAI(Hospital Acquired Infection) 3.OB adverse events 4.Reduce Readmissions

4. CCPT Community-based Care Transitions Program
To aid in care transitions from inpatient hospital
to other care settings, improve quality and reduce
Readmissions.

5. What can patients do to reduce health care harm?

6. Pop culture
Friends
Patient, Family & Community-Driven Care Neighbors
Family Civic organizations
Caregiver Religious Institutions
Self Social Media
Informed Prepared,
Activated Proactive
Patient Practice Team
Community Health System
Resources &Policies Health Care Organization
Delivery System Design
Self-management Support
Decision Support Chronic Care Model
Clinical Information Systems

7. PEN’s Patient Engagement Networks
a PEN is really good at writing about injustice and then telling the whole world.

8. Street Art
in
Health Care?

9. Free to download
Joint Commission
~Patient Safety Posters as Art
Set of 10 of these
~Funded Art Competitions to design
18x24$99.00
eye catching posters to address
Joint Commission
~Artist donate designs for the cause

10. If we want to address harm we must be able to report it…
1-800-Number for Health Care Harm
This 1-800 vender is contracted with
over 800 facilities for reports of violations
from patients or providers
Pro-Publica Patient Harm on Facebook
Over 700 members are members of this online
Group reporting instances of harm nationwide.
When Twitter Attacks
When we have no recourse we will complain online
QR Code Guerilla Action
Could placement of a QR direct patients to help?

11. A name tag defines us

12. What if we had a resource that depicted the reality of care visually?

13. Patient Education
Who taught you how to be a patient?
Look at children as they play
They play “school.”
They play “house.”
They play “store.”
And they play “doctor?”
How can we own our patient
Experience we are not included?”

14. Include the Patient Voice
We must encourage every committee,
sub-committee, and hospital board
to actively recruit and include patients
in every aspect of the care process from
design to implementation to resolution.
SpeakerLink.org
From the exam room to the board room.

15. Welcome to the Walking Gallery.
Telling the patient story one jacket at a time.

16. Social Media ~ HIT ~ UX design ~ Meaningful Use ~ Venders ~ Programmers ~ Patient Portals
Technology and Design should be the wind at your back, not your face.

17. Patients are really good
at connecting the silos of care
To make this goal we must all work
together hand in hand.
It is a partnership for all.