.Non-Verbal communication is an unspoken element of communication. Non verbal communication is a communication without words. It helps to understand people mindset.
Postures, gestures, facial expressions, eye contact , your use of personal space , your time culture, sends a certain message to the other person.
Positive body language creates positive impression and negative body language create a negative impression on you.
Positive body language is essential in work place and corporate environment.
Right posture, open gestures, gentle smile, space consciousness, eye contact, gentle voice, build rapport with other persons.
Positive body language break the barriers of unfamiliarity.
5. Why do we study non-verbal Communication?
It is much more than verbal communication.
According to research made by Albert
Meherabian
The surprising fact that- Body language
impact on the audience is 93%.
7% words.[ only 7% of Words will have an impact
on audience mind.
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6. 6
How you sound 38%55% How you look
55% How you look
55% How you look
How you sound 38%
What you say7%
Dr.Mehrabian
UCLA
5/3/2020
7. Why study body language?
To understand the other person---
The body language reflect your attitudes, feelings,
emotions, confidence levels ,respect, happiness
nervousness ,comfort, discomfort, friendliness
reservedness, joy and anger.
It will tell the other person whether you are happy-
normal- abnormal—disturbed-sad- pleasant- jealous-
-pretending-lying- or telling the truth- cheating-
A non-verbal expert can easily asses other person mind set.
People believe nonverbal than verbal communication.
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8. Even if you lie Your body tells
the Truth
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9. What is Verbal &Non Verbal Communication?
Verbal Communication is communication through
spoken or written words.
Non verbal communication is communication
withoutwords.
It is the process of communication through gestures,
postures, space language, time sense, touch language
,facial expressions, symbols images. Etc.
Our communication is not only limited to words. It is a
combination of words and body language.
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10. Types of 7 non-verbal Communication
1.Kinesics------>Study of body movements- Postures-
gestures
2.Oculesics-------Studyof eye contact
3.Facial Expressions-Anger-disgust-happiness-
sadness-fear-joy-surprise
4.Haptics Study of touch
5.Proxemics-Studyof personal space.
6.Chronemics- Study of time
7.Paralanguage----What we call paralanguage or vocalics,
tone, temper, the depth of the voice, the pitch, the
sureness, the rhythm, the speed of talking, Music
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11. Kinesics
Kinesics: Kinesics refers to the scientific study of gestures and
postures.
Gestures are movement of hand or head or body to express your
emotion or information.
Postures refers to the position when you are standing,
sitting or walking.
Most of the gestures are cultural background. Gestures vary from
culture to culture.
Indian gestures are different from American gestures .
Gestures &Postures are closely related to each other.
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12. Open Posture & Closed Posture
It s the right posture
Standing upright
Standing with hands to
the side.
It has great impact on
the audience.
It is the wrong posture
Slouching
Crossing or folding
hands.
It has negative impact on
the audience.
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13. What is an open posture indicate?
Openness.-status-interest-
It indicate friendliness
It indicate confidence
It indicates open-mindedness
It indicatestrong personality
It indicate healthy personality.
Eg: Open palm indicateblessing, generosity,
peace. It is an ancient secret.
Open posture reflects high confidence and
influence the audience.
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17. Why gestures are so important?
Gestures make your presentation more effective.
Gestures help to emphasize certain points .
They enhance your communication in personal and
professional scenario.
Hand gestures make people listen to you.
Gestures help to connect with the audience.
Gestures help to understand your topic easily
Presentation with right gestures has lot of impact on
audience.
Make sure hand gesture match your message .
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19. Oculesics refers to eye gaze or eye contact.
Eye contact is a powerful communication.
Face is the index of mind, eye is the mirror of soul.
Effectiveeye contact is essential in our daily
interaction with people.
Eye contact demonstrate your interest on the subject.
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20. Eyes are the windows of the soul
Without a singleword, eye can express a lot of
expressions like warmth,
kindness,--- happiness
trust-- cunning ness
loyalty-- hope
Peace– hate
mercy - wicked ness
Sadness-- like
dislike, greediness,, irritation confidence, sincerity
etc.
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21. Direct eye contact communicates-honesty-transparency-
confidence-interest- friendliness- respect-trust-openness-
sincerity
Lack of eye contact- shyness-submissive ness- lack of
confidence-lack of interest- lack of trust
Downcast eyes- submission
Raised look -dominance
Stare down others -not good
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22. 3.Facial expressions
The face is the most important channel of non-verbal
communication.
Face is the index of mind eye is the mirror of soul.
Facial expressionsindicateindividual intensionsand personal
emotionslike-
Joy, frustration, happiness , sadness, anger, jealousy, cunning or tricky-
whatever a person feels deep inside that is reflected on your face without a
single word.
Facial expressionsareextremelyimportant to make social interaction
effective.
It also has the influential impact on others. If you are not showing the
face or you are not interestedin the looking at theface of the person
indicate something wrong .
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23. Facial Expressions?
Universallythere are six basic expressions which
peopleaccept everywhere.
Anger
disgust
Fear
sad ness
joy
surprise
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25. What is Haptics?
Haptics refers to the studyof communicationby
touch.
It is a form of non-verbal communication. By which man
communicate with the animals.
Touch is the first form of communication by infants.
It gives psychological relief to the children.
Touch has the power but we should use professionally.
Haptics rules changes according to different cultures.
In India touching the feet of an elder is a sign of respect.
But in America it appears to be slavish.
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26. Indiansgenerallydon't shake hands with or even
touch the membersof opposite sex. They use the
namaste greeting.
Now a days hand shake has become universally
accepted gesture in termsof professional
communication.
In terms of professional communication you
should avoid too extremetypes of hand shake.
Neither be the dead fish –nor the knuckle grinder.
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27. In dead fish hand shake is when somebodyso
nervous-youcant hold the person’s hand with
nervousness.
In knuckle grinder typeof hand shake is given so
powerful as if knucklesare being grinding. This again
other person put into discomfort. In professional
setting these two are not acceptable.
Firm hand shake- neither this dead fish –nor this
knucklegrinder. It should be gentle and firm.
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30. Proxemics-Study of space between persons
Proxemics refers to the studyof use of space in
human interaction.
Edward T.Hall, the cultural anthropologist who coined
the term in 1963.
According to research , the physical distance between
communicators , indicate the type of relation ship they
have.
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31. Maintain personal space
Most People maintain distance with other people
depending on their relation ship.
The greater the person, greater the space.
Closer the person, smaller the distance between them.
Stranger the person, greater the distance between them.
There are four kinds of distance in communication.
1.Intimate space– 6-18 inches.
2. Personal space- 1-4 feet.
3. Social space---4-12-feet
4. Public space- 12-25 feet.
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32. 5/3/2020 32
Intimate- 6-18 Inches
Personal space-1-4 feet
Social space- 4-12 feet
Public space-12-25 feet
33. Respect personal space
When you invade a personal space--
Feel troubled
Get defensive
Aggressive
Retaliate
Hence respect personal space.
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34. Publicspace- Is the space that how close we sit or
stand to some public figure or publicspeaker. We have
to maintain at least –12 feet –25 feet distance
Eg: teacher – prime minister
The greater the status the longer the distance.
Social space–Gettinga little closer 4 feet-12 feet
Eg: Talking to a customer, colleague , friends-family
Personal space: It is probablyfrom one foot- 4 feet
away from some one.
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37. Monochronic---- Polychronic
Time is money[scarce]
Do one thing at a time
Task oriented.
They scheduleall the
activities that start and
end at a certain time."[
Consider time
c0mmitments
(deadlines,schedules)
objectivesseriously
Time is flexible
Do many things
simultaneously.
Relation ship oriented.
Change plans often and
easily
Polychronic culture is
more focused on
relationships, rather
than watching the clock.
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38. Monochronic-- Polychronic
Are more concerned with
privacy and individual
ownership
Emphasize prompt time
recognition, regardless of
relationship or
circumstances
They take time seriously.
Time is scheduled,
arranged and managed.
Are more concerned with
community and shared
connections
Emphasize response based
on nature of relationship
and circumstances
They take time casually.
Polychronic cultures like
to do multiple things at the
same time. They love to
work on more than one
thing at a time.
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39. Monochronic----Polychronic
Plan schedules,
appointments in advance
.
They are focussed. They
don’t like switching back
and forth from one
activity to another
They consider time
commitments very
casually.
Highlydistractible
Indians & Middleeast
follow polychronic time.
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40. Develop cultural sensitivity.
Understand
monochronic and
polychronic time
cultures.
Understand various
cultural attitudes.
Recognise whether you
are dealing with the
monochronic person or
polychronic person
Respect different
perceptions of time.
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41. Paralanguage:Metacommunication
Paralanguage is study of voice . It is not what you
said, it refers how you said.
It refers to the vocal componentssuch as –
tone/intensity- rate –rhythm—volume-pitch-
speed of the voice – vocal variety-quality etc
have high impact on the audience.
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42. Monotonous and weak voice nobody likes .
Nobody likes when speech is more speed than expected .
No body likes when speech is breaking.( no continuity )
No body likes when Pronunciation is not clear ----
If tone sounds like immatured –
If speech is too fast or too slow
If your speech is too low pitch/ too high both are not liked by the
audience.
.
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43. Use your voice effectively.
When speaking some thin
serious / tragicpitch must be
low
A speech that is regular, without
variationboretheaudience.
Increaseyour toneto emphasize
anypoint.
Don’talways speak loudly/ don’t
alwaysspeak softly
Changingemphasisalterthe
meaning.
Speaking joy / surprise/ or
commanding pitch must be
high.
Don’t shout/ resonate your
voice.
Command must be in
commanding tone.
Don’t use thunder tone to
make request.
Make your voice natural,
expressive.
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44. Silence
It is a powerful non-verbal communication.
Silent convey different meanings.
Silent can be used as a punishment.
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45. Conclusion
1.Non-Verbal communication is an unspoken element of
communication.
It helps to understand people mindset.
Your postures, gestures, facial expressions, eye contact , your use
of personal space , your time culture, sends a certain message to
the other person.
Positive body language creates positive impression and negative
body language create a negative impression on you.
Positive body language is essential in work place and corporate
environment.
Right posture, open gestures, gentle smile, space consciousness,
eye contact, gentle voice, build rapport with other persons.
Positive body language break the barriers of unfamiliarity.
5/3/2020 45
46. Self Assessment
Mark true or false to the followingquestions.
Youranswers will reflect your notions on body
language.
1. According to Albert Meherabian the impact of body language on
audience is 93% [ ]
2.Women have natural sensitivity towards body language than men.[ ]
3. Dishonest person maintain eye contact [ ]
4. Smoking a cigarette especiallybefore a interview indicates
nervousness [ ]
5. Showing your thumbs up indicates a success [ ]
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47. 6. Non verbal communication is anything except body language.[ ]
7.we have to maintain publicspace onlyonefoot distance. [ ]
8. Closed posturegivespositive impact on theaudience [ ]
9. Slouching is a close posture.[ ]
10.Proxemicsreferstothe studyof space [ ]
11.Theface is the most importantchannel of non –verbal
communication.[ ]
12.Monochromicpeoplemain punctuality[ ]
13. Metacommunication plays importantrole in presentation. [ ]
14. Peoplemaintain less distancewith theircloserone.[ ]
15. Polychronic cultured people like to do multiplethingsat the same
time.[ ]
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48. 16. Negative non verbal symbols like sadness, anger are more noticeable
than positive ones.[ ]
17. Thestudy of body movements , gestures and postures falls under the
category of Kinesics.
18. The term proxemics was coined by an anthropologist Edward Hall in
1960. [ ]
19. People like monotonous and weak voice [ ]
20. Looking at the ground during interviews is a good sign.[ ]
21. Sitting up straight is negative non-verbal symbol.[ ]
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49. Answer the following questions
1. Write a note on the importance of non-verbal communication.
2. Explain various types of non-verbal communication
3.Define kinesics.
4.Define haptics.
5.Explain the role of meta communication in presentation ?
6.What is the role of proxemics in communication?
7.Define chronemics.
8.What do you understand from the term Kinesics?
9.Make a difference between right posture and wrong posture.
10.Provide examples of negative and positive non-verbal
symbols.
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50. References
1. Silent messages: Implicit communication of emotions and attitudes, 2nd
ed.Belmont,Calif.,
Wadsworth, 1981
2. https://en.wikipedia.org/wiki/Body_language.
3. https://en.wikipedia.org/wiki/posture_(psychology)
4.https://en.wikipedia.org/wiki/Edward_T._Hall
5. https://www.frontiersin.org/articles/10.3389/fpsyg.2017.02175/full
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