3 years performance report

2008-2010
Information Technology
Department, Government
of Sindh for the Period
February
2011
Achievements of
IT FOR ALL

This publication has been designed and edited by Habib University of Foundation
for Information Technology Department, Government of Sindh
Information Technology Department
Government of Sindh
Publication Date: February 2011

Table of Contents
1
2
4
3
6
7
23
16
• Message of Quaid-e-Tehrik, Founder and
Leader, Muttahida Qaumi Movement
Pakistan
• Message from the Governor of Sindh,
Dr. Ishrat-ul Ebad Khan
• Message from the Chief Minister
of Sindh
• Message of Minister for Information
Technology
• Profile for Minister of Information
Technology, Government of Sindh
• About Information Technology
Department, Government of Sindh
• Achievements of IT Department
• IT for Better Governance and Management:
Enhancing Effectiveness and Efficiency
• IT for Enhanced Communication: Creating
Valuable and Fast Communication Channels
• IT forWider Information Dissemination and
Advocacy: Putting Government of Sindh on
the Worldwide Web
• IT for a Globalized World: Establishing IT
City
• IT for Youth and Professionals:
Implementing Capacity Building Programs
• Pictorial Representation of Milestones
Achieved by IT Department
• Future Plans and Goals
5
19
21
29
32
8
9

In the past, there was a distinct absence of
Information Technology, as a result of which people
from one geographical area remained uninformed
of incidents occurring in other parts of the world.
Today’s world has seen significant advancement in
scientific research and Information Technology,
resulting in the speedy delivery of global information
and developments to wherever we are within a
matter of nanoseconds. With the help of television,
radio, internet and email, all political, economic and
geographical changes are instantly broadcasted
throughout the world. Information and
CommunicationTechnology (ICT) have changed the
pace of the world and are influencing the way we
lead our lives. ICT is an integral part of our daily life,
and we should pay special attention to acquiring
education in this field in order to come closer to
developed countries. I urge the youth of Pakistan,
particularly students, to take a keen interest in
Information and CommunicationTechnology, as this
is an indispensible factor in today’s world.
ALTAF HUSSAIN
Message of Quaid-e-Tehrik, Founder and Leader,
Muttahida Qaumi Movement Pakistan
2

I am delighted to see the Information Technology
Department taking vital steps in the field of
Information Technology, with special focus on
making Sindh an IT-enabled province. I feel that
extensive use of Information Technology is needed
for the rapid progress of the province. I am very
confident that the future of IT and
Telecommunication in Pakistan is extremely bright
as our country is adopting e-governance quite
rapidly. We are looking for a paperless government
environment, which has been created by the Sindh
IT Department through the implementation of
several important projects including e-Government,
e-Policing,Video Conferencing, HMIS and Biometrics
Identification Electronic System.
I admire the sense of responsibility and sheer hard
work of Mohammad Raza Haroon, the young IT
Minister of Sindh along with his team. The
Department has achieved significant milestones in
a very short period and has introduced pioneering
IT-enabled services in Sindh.
It is a healthy activity to publish progress/
achievement reports periodically and I wish Sindh
IT Department every success in the future. I sincerely
hope for the continuous progress of the Department,
and that future projects are implemented with
similar pace and alacrity. My support and
cooperation are with the IT Department for the
promotion and penetration of ICT in the province
of Sindh.
DR. ISHRAT-UL EBAD KHAN
Message from the Governor or Sindh, Dr. Ishrat-ul Ebad Khan
3

I am glad that the Sindh Information Technology
Department is publishing a report regarding its
achievements during the last three years.The present
century is an era of Information and Communication
Technology, and IT has revolutionised every area of
life. Shaheed Mohtrama always greatly asserted the
importance of taking advantage of Information
Technology.
The Sindh IT Department is emphasizing the
implementation of the e-Government system in all
government departments, and is creating awareness
amongst citizens regarding the use of electronic
data. We are keen to implement an IT resource base
that can be optimally utilised in the public sector.
For this purpose, we are in liaison with all concerned
quarters for the implementation of several important
projects through the IT Department which include
Video Conferencing in Sindh, E-Government Sukkur,
e-Policing in Sindh, Benazir Bhutto Shaheed Youth
Development Program and others.
I wish the Sindh IT Department all the best in its
future endeavours. May it continue to deliver IT-
enabled service delivery to the citizens of Sindh.
QAIM ALI SHAH
Message from the Chief Minister of Sindh
4

The Information Technology Department,
Government of Sindh is releasing a publication
highlighting some of its achievements and
milestones for the period 2008-2010.This document
meticulously covers the adventurous journey the IT
Department has undergone in accomplishing its
goals, and records the milestones achieved by the
Department.
In this modern era, Information and Communication
Technology is the backbone of any organisation. It
is indispensible and plays an active role in today’s
dynamic environment. Exemplified by its remarkable
performance and historical achievements, the
Information Technology Department has proven to
be the backbone of Government of Sindh. It is these
achievements which have been documented in
these pages.
I wish the Sindh IT Department and its team success
in its future endeavours, and look forward to seeing
periodic publications like this one which encapsulate
the achievements of this department.
MOHAMMAD RAZA HAROON
Message of Minister for Information Technology
5

6
Profile of Minister for Information
Technology, Government of Sindh
His Excellency Mr. Mohammad Raza Haroon, Minister
for Information Technology Sindh, Pakistan
completed his primary and secondary education in
Karachi, and obtained a degree from University of
Karachi. He then received specialised education in
the field of IT.
Drawing inspiration from the vision and mission of
Mr. Altaf Hussain, the Founder-Leader of MQM,
(Muttahida Qaumi Movement, Pakistan) and being
a candidate of the same political party, Mr. Haroon
was elected as Member of Provincial Assembly of
Sindh, Pakistan on 18th February, 2008. He then
became Minister for Information Technology, Sindh
in May 2008. Since his appointment, he has devoted
his energy and time towards uplifting the IT
Department by infusing it with creativity and
innovation, making it a change agent for the citizens
of the Sindh province. He has made the department
a facilitator in promoting IT awareness among the
public by inspiring essential lifestyle changes and
providing IT services to them. Mr. Haroon believes
in the provision of IT for everyone, paying special
attention to the youth, the underprivileged and rural
communities of Sindh. With this, he is constantly on
the lookout for emerging talent and seizing new
opportunities in the province.
Under Mr. Haroon’s able and visionary leadership,
the various departments of the Sindh Government
have been interlinked through effective
coordination. The IT Department facilitates other
departments in achieving the goals of their
respective Ministries.

About Information Technology
7
Our Vision
The rapid development of a knowledge-based
society is vital to the success of and progress of the
province.
Our Mission
It is our mission to act as the enabler to build a
knowledge-based society in all spheres of human
activity ranging from: industry, academia,
administration to governance.
Our Priority Areas
1. Introduction of IT at all levels of government to
improve efficiency and transparency to provide
quality services.
2. Adoption of a modular approach to achieve the
goal of establishing an e-government.
3. Replacement of physical file system with
electronic filing through the use of the internet
and intranet in Government Departments.
4. Computer and office automation training for the
management and Secretariat staff of Sindh
Government.
5. Development of a provincial database for framing
different policies by the Government of Sindh.
6. To make IT literacy a mandatory feature for all
future employment in Government Departments.

The IT Department has numerous accomplishments
to its name in the period 2008-2010.The Department
undertook several projects during this period, each
of which can be classified under five themes. These
themes correspond to the aspirations set under
priority areas, and are as follows:
1. IT for Better Governance and Management:
Enhancing Effectiveness and Efficiency
2. IT for Enhanced Communication: CreatingValuable
and Fast Communication Channels
3. IT for Wider Information Dissemination and
Advocacy: Putting Government of Sindh on the
World Wide Web
4. IT for a Globalised World: Establishing IT City
5. IT for Youth and Professionals: Implementing
Capacity Building Programmes
Achievements of
IT Department

9
Under this theme, the IT department took initiatives
to create better management and governance
systems using IT tools and frameworks in order to
create effective, efficient and transparent systems
ofmanagingvariousaspectsofGovernmentservices.
The following projects were undertaken in this
regard:
1. Computerisation of the Department of Advocate
General Sindh including Field Offices
2. E-Government Sukkur
3. E-Policing System in Sindh
4. Hospital Management Information System for
Civil Hospital Karachi
5. Biometric Identification Electronic System Phase I
6. E-Government: Pilot Project for Government Of
Sindh
7. Introduction of IT in District Administration
8. Development of Human Resource Management
System for Government of Sindh
The aforementioned projects are described in the
following pages.
IT for Better Governance and
Management: Enhancing
Effectiveness and Efficiency

10
The IT Department began the process of
computerising the Department of Advocate General
Sindh and Field Offices in FY 2007-08. The project
was successfully launched at the Governors’House
and implemented at various offices including
Advocate General Sindh located in Karachi,
Hyderabad, Sukkur and Larkana.
By computerising these offices, the following
features have now been made available:
• Availability of Local Area Network facility
• Interconnectivity of remote offices via secure
connection
• Central server nuclei established at head offices
in Karachi
• Following software programs have been
introduced:
• Library Management System
• Case Diary Management System
• Time Management System
• File Tracking and Monitoring System
• Messaging and Collaboration System
As a part of this program, the support staff and end
users have undergone extensive training to facilitate
smooth running of the system and infrastructure.
Computerisation of the Department
of Advocate General Sindh
including Field Offices
Project Chronology
• Project Approved: FY 2005-06
• Contract Awarded: FY 2007-08
• Project Completion Date: June 2010

11
The IT Department has established a
Management Information System (MIS)
to aid the District Government of
Sukkur. The basic objective of the
project is to facilitate and improve
productivity and performance of
District Government Sukkur. For this
purpose, the Department is
implementing a Management
Information Systems (MIS) and IT
infrastructure in the form of hardware
and networking in district government
offices to implement MIS solutions.
E-Government Sukkur project was
inaugurated by the IT Minister on 25
January 2010, and the project was
handed over to District Government
Sukkur.The project provides all relevant
modules required by the District
Government for accomplishing its
objectives and service delivery
including issuance of digitised
Domiciles and PRCs.
Advantages of the System
With a new digitised system, the
District Government has saved
considerable resources and
enjoys enhanced productivity.
Correspondence and file transfer
between Talukas and the DCO
office previously took a long
time, as opposed to the
introduction of real-time
methods. Additionally, an
organised record and recovery
system is in place, providing
critical backup of important
documents.
Project Chronology
• Project Completed: June 2009
E-Government Sukkur

12
The Department has conceived a development
scheme to modernise the Police Department by
infusing it with IT enabled services. The“E-Policing
System in Sindh”aims to provide connectivity and
smooth information inflow to police stations, the
central police office, prisons and the Home
Department. The scheme aims to propel law
enforcement agencies to function more effectively
and efficiently through the application of latest IT
tools and techniques.
In the first phase of the scheme, a computerised call
centre has been implemented. Madadgar 15, is a
call centre which facilitates tracking and
communication with emergency vehicles including
police mobiles, ambulances and fire brigades. For
this purpose, tenders have been established which
will be implemented shortly.
A comprehensive Prison Management System for
all prisons of Sindh is in process, and will be partially
implemented in the current fiscal year. An RFP for a
Police ERP has been disseminated in order to equip
Sindh Police with latest IT solutions.
Additionally, as a part of the E-Policing scheme, a
Traffic Management System has been instituted: 200
surveillance cameras have been installed at 40
significant locations. These cameras are providing
real-time information of vehicular traffic to theTraffic
Police. Although the system is not specifically
designed for the purpose of crime detection, it is
providing credible information and assistance to
the police for the purpose of crime investigation.
The scheme is also facilitating Traffic Police through
an e-Driver’s License with Traffic Violation
Management System. An FM radio channel is also
being established to provide guidance and
information to commuters. The channel will be an
important management tool to Traffic Police.
Currently, the process is being tendered and will be
introduced during the current fiscal year.
“Previously the system was
completely manual and we
maintained twenty-two registers
to record various details of our
activities. With everything
digitised, our records are more
accessible, organized and secure.”
SHO from a local police station
Project Chronology
(Tentative)
E-Policing System in Sindh

13
Introduction:
To streamline tasks at Civil Hospital Karachi, the IT
Department has introduced a valuable Hospital
Management Information System (HMIS). HMIS has
enabled the provision of efficient health care services
to patients and visitors. Hospital activities ranging
from purchasing and procurement of hospital
supplies to scheduling duties and channelising
resources will be smoothly managed by the system.
Through the HMIS tool, existing hospital procedures
will be reengineered in order to assist the
management in planning, monitoring,
implementing, assuring quality maintenance,
efficiency and productivity. The project will help to
achieve:
• Efficiency and transparency via e-governance
• Good governance in the hospital
• Optimum use of both technical and human
resources
• Efficient planning and forecasting through
database
• Connectivity with national and international
healthcare organizations
• Improved and efficient retrieval of medical data
• Maltreatment control
• Maintaining historical data of patients and
ensuring its timely availability
• Addressing all critical areas of health care activities
Presently, 27 modules have been released, and the
process for introducing the remaining modules is
underway. The Outpatient Department and Patient
Admission Department are being completely
managed through the HMIS, which has greatly
facilitated hospital management. Efficiency and
transparency of the system can be gauged from the
fact that OPD of the hospital has been reduced from
an average of 6,500 – 7,000 patients per day to
approximately 2,500 – 3,000 patients per day after
computerisation.
Hospital Management Information
System, Civil Hospital Karachi
The HMIS is serving hospitals not
only in Karachi, but also in other
parts of Sindh and adjoining
areas of Baluchistan.
The Hospital Management
Information System is an
integrated system, featuring on-
line full automation and support
for real-time updates.
Project Chronology

14
Biometric Identification Electronic
System - Phase I
This project is currently in its
implementation stage, and is expected
to be completed by June 2011. The
objective of the project is to improve
the productivity of various Secretariat
Departments of Sindh Government by
ensuring that all employees arrive at
work on time and spend the required
time at work.
The project will ensure that all
Departments and Offices have a
uniform measure of authentication and
that physical access to various blocks
in Sindh Secretariat are limited. It also
aims to ensure a uniform, centrally-
supported system for tracking the
movement of all staff and visitors as
well.
In Phase I, the scope of the system is to
implement IRIS-based identification
system in Governor’s House, Chief
Minister’s House and also around 42
Departments of Sindh Secretariat.
Project Chronology

Under this project, the IT Department aims to
facilitate and improve productivity and performance
of District Government offices in Sindh. The
Department is providing and implementing a
Management Information Systems (MIS) and
installing the necessary infrastructure required for
this purpose (hardware and network setup). The
project is being implemented in two phases. During
the first phase, the project will be piloted in five
districts namely Larkana, Shaheed Benazirabad,
Ghotki, Hyderabad and Mirpurkhas. The first phase
will be completed by June 2011.
The project has several important features, in which
the ordinary citizen’s life will be made easy through
IT-enabled services, as information of several District
Government Departments will be easily accessible.
People across the province will be able to
communicate with one another easily, and get their
work done at several offices without being physically
present.
Under this project, 250 computers have been
distributed among designated districts. Additionally,
the following customised software is being installed:
• Human Resource Management Information
System
• Budget, Financing and Monitoring Module
• Project Management Module
• Electronic office
• Birth and Death Registration
• Arms License
• Domicile/PRC Automation
• Education Management Module
Introduction of Information
Technology in District Administration
E-Government: Pilot Project
for Government Of Sindh
The following are the prime
objectives of the project:
• Establishing LAN/WAN
infrastructure
• Providing interconnectivity of
Secretariat through optic fiber
cables.The service will be provided
to buildings 1, 2 and 6, and
barracks of Finance Department
• Providing 200 Computers and
relevant accessories to beneficiary
departments i.e. Health, Education,
Finance, Planning & Development
and SGA and CD
• Developed customized software
aligned to e-Government
• Directorate's Framework for
assisting e-governance
• E-Office
• Electronic Procurement System
• HRMIS
• Project Management System
• Budgeting and Financing
System
15
Project Chronology

IT for Enhanced Communication:
Creating Valuable and Fast
Communication Channels
16
Under this theme, IT Department is facilitating
Government of Sindh to use effective
communication tools to enhance efficiency and
reduce communication gaps. Projects under this
theme are enabling various departments of the
Government to save time and effectively share and
exchange information with one another. The
following projects were undertaken under this
theme:
1. Establishment of Intranet Setup for Government
of Sindh
2. Establishing Video Conferencing System in Sindh
The aforementioned projects are described in depth
in the following pages.

17
Objectives of Intranet Setup
• To improve data collection,
storage, verification,
dissemination and file transfer
between headquarters and
field offices without using the
internet
• Providing the latest
information to users
With this network, the IT
Department is moving beyond
an“Island of Information”
towards a more collaborative
network, serving 30
departments of Sindh Secretariat
More than 1,400 nodes are
available through this network
Quality Maintenance Features
of the Intranet System
• User registration form records
• Server status log
• Official entry log to server
room
• Complaint/Request form for
users
• Feedback/Comments
• Hardware and software
troubleshooting
• Network management
services
Project Chronology
Establishment of Intranet Setup for
Government of Sindh
In 2005, a project titled“Establishment of Intranet
Setup for Government of Sindh”was approved. The
project aims to establish a nucleus for providing
network services to Secretariat Departments of
Government of Sindh, enabling them to
communicate and share information through a
secured network.
The project has been successfully developed and
implemented in over 30 departments, with
approximately 1,500 users in Sindh Secretariat
having access to the system. Benefits of the system
include intranet, internet, a software library, web-
based file sharing, downloading/uploading
resources and other related services.
End users are being facilitated through this system
through a competent support team. This team is
comprised of skilled officials who provide technical
support to users including hardware and software
troubleshooting, network management and internet
connectivity issues.

18
ProjectChronology
By implementing this system,
Government of Sindh is saving
Rs. 348 million per year in
traveling costs
Project Outcomes
• Improved quality of work
• Increased productivity and
efficiency levels
• Reduced traveling costs
• Advancement of electronic
communication
• Ability to arrange online
meetings with higher-ups
without traveling to other
locations
• Ability to arrange critical
meetings in a short period of
time
• Save public money
• Bolster community spirit and
facilitate group work among
geographically distant
teammates
Establishment of Video
Conferencing System in Sindh
Information Technology Department is mandated
to provide an adequate IT-enabled infrastructure to
facilitate government machinery and improve
service delivery. In this regard, the Department has
launched a Video Conferencing System (VCS) in
Sindh. The system has been established to enhance
the performance and working capability of the
public sector by encouraging swift decision-making
and communication in emergency situations. The
prime objective of this project is to establish virtual
face-to-face contact between elected/appointed
officials. The aim is to boost overall productivity,
whilst simultaneously saving valuable resources
such as time and traveling costs. By implementing
this project, a huge amount of expenses incurred
on TA/DA of officers is being saved.
The Information Technology Department is the hub
which connects the Governor House, Chief Minister’s
House, Chief Secretary Secretariat, Home
Department and all 23 District Coordination Offices
of the province to each other. The system has
enabled those connected to electronically
communicate with one another via one-on-on
secured communication and through a live video
conferencing mode. Concerned officials can thus
remain at their office to conduct meetings with
officials who are not present in their respective cities.
In this way, concerned officials are more accessible
to the public, and can dedicate more time to them.

19
Visit the Portal at
www.sindh.gov.pk
Objectives of the Portal
• To identify and deliver citizen-
centric informational services
through Information &
Services
• To maintain and host the
portal and websites
• To put in place an institutional
post-implementation
structure for maintenance,
updating and extension of the
portal and websites.
Presence on the worldwide web has become an
essential component for sharing and disseminating
information globally. Realizing the importance of
online access to information for effective
dissemination and advocacy, the IT Department has
taken the initiative to put various departments of
Government of Sindh on the internet. The
Department is also updating their websites
collaboratively.
The IT Department has established the Sindh
Government Portal, which is a gateway to nearly all
the departments of Government of Sindh.The portal
is described in detail below.
IT for Wider Information
Dissemination and Advocacy: Putting
Government of Sindh on the
Worldwide Web

20
The Sindh Government Portal project was started
in 2005 by the IT Department and was successfully
launched in February 2007.
The IT Department is providing internet and email
services to functionaries of Government of Sindh
through this initiative. Separate websites have also
been developed for various Administrative
Departments of Government of Sindh. Each website
is linked to the main portal to achieve“access to
information under one URL”. Websites are being
maintained and updated both by the IT Department
and respective Administrative Departments.
The portal makes updated and relevant information
available to citizens. The portal contains valuable
information relating to the government including
lists of cabinet members, secretaries and DCOs with
their contact details, various notifications, press
releases, tenders, transfer & posting orders, road
lists, Sindh Road Network, downloadable forms,
picture galleries, budgets, online complaint window
etc. Realizing the need for a secure and reliable
communication medium amongst Government
Functionaries, the IT Department has developed an
emailing system which provides web-based emailing
facilities to approximately 500 users including
Governor’s House, Chief Minister’s House, Sindh
Cabinet, Chief Secretary Secretariat, Administrative
Secretaries and DCOs across the province.
External links of various important governmental
and non-governmental organizations are also placed
on the portal for the convenience of users.
Sindh Government PortalWebsites have been created
for the following
Departments:
Agriculture
Antiquities
Auqaf
Board of Revenue
Cooperation
Culture & Tourism
Education & Literacy
Environment & Alternate Energy
Excise & Taxation
Finance
Planning & Development
Health
Home
Industries & Commerce
Information & Archives
Interprovincial Coordination
Irrigation & Power
Labour
Law
Live Stock
Local Government
Mines & Minerals
People's Housing Cell
Population Welfare
Provincial Assembly
SGA & CD
Social Welfare
Sppra
Transport
Wild Life
Women Development
Works & Services
Zakat & Ushr
ProjectChronology
• Project CompletionDate:June2011

IT for a Globalised World:
Establishing IT City
21
Rapid revolution of Information Technology has
made this world a global village. The global village
has introduced new dimensions of working and
marketing. Business Process Outsourcing is a
phenomenon of this revolution. The concept of
establishing an IT City was considered in order to
enable the city of Karachi to participate in the
emerging new phenomena of the IT world, and to
provide opportunities to the youth of Sindh by
encouraging them to become part of the global
market. The project is described in detail below.

22
The IT Department is undertaking a massive project
titled“IT City, Karachi”. The Department envisions
building a“cluster concept”city which will house IT
infrastructure and facilities. These will help enable
Sindh to become a regional centre offering IT-
enabled services (ITES) and business process
outsourcing (BPO) services to major global
corporations.
The City will be built on 200 acres of land (in two
blocks, each covering 100 acres). Such a city will
bring numerous financial and social benefits to the
province.
Financially, the project will…
• Encourage Foreign Direct Investment
• Raise revenues from the sale of infrastructural
facilities
• Encourage investment in related sectors including
Power and Water
• Encourage investment in skill training and
capacity building
• Create opportunities for the government to raise
revenue through taxes
Socially, the project will….
• Impact areas of health, agriculture and education
• Generate significant direct and indirect
employment
• Promote the“green”concept of living, setting a
precedent for others to follow especially in the
usage of waste management and power
conservation techniques
• Speed up decision-making mechanisms to boost
overall productivity and optimise opportunities
Although the project has commenced, its
implementation has suffered some delays due to
the late release of funds from the Finance
Department for the financial year 2010-2011.
Additionally, the deteriorating law and order
situation has been a hindrance for foreign investors.
IT City - Phase I
ProjectChronology
• Project CompletionDate:June2011
Expected Outcomes of IT City:
• Creating up to 500,000 jobs
through direct and indirect
employment
• Providing technological
facilities which allow timeless
artistic and cultural themes to
flourish
• Providing a world class
standard of living to Karachi’s
residents
• Developing an
environmentally friendly city
which employs sensible
energy systems and respects
the ecology of the area
Programme Objectives
• To secure the land parcels and
prevent encroachment,
measures are being taken by
building a barbed-wire fence
along their boundary area.This
measure is expected to be
completed by June 2011.
• The second objective is to
develop a comprehensive
master plan for the city which
will include a detailed model
of the project, analysis and
planning by urban planners,
environmental and
infrastructural perspectives, a
detailed feasibility study and
an FDI plan.

Ongoing capacity building of youth and
professionals is essential to keep a pace with the
fast growing IT industry. Skilled human resource is
essential to benefit from the IT tools and
infrastructure. IT department is cognizant of this
face and took various initiative in this regard:
1. IT Resource and Rural Community Internet Centres
in Sindh
2. Call Centre Training for Graduates
3. Benazir Bhutto Shaheed Youth Development
Program
4. MoU with Intel Pakistan Corporation
5. Intel Pakistan Establishes Computer Labs in
Educational Institutions
6. MoU With Microsoft Pakistan
The aforementioned projects are described in the
following pages.
IT for Youth and Professionals:
Implementing Capacity Building
Programmes
23

Project Goals
• To provide IT access to local
communities, consumers and
business communities
• To provide IT training to local
citizens
• To provide an enabling
environment to local business
communities to market
themselves nationally and
internationally
• To facilitate citizens through
the usage of internet services
• To provide reliable,
authenticated, fast and timely
information to general public,
students, government
employees and the business
community
• To create employment
opportunities for jobless
graduates in the fields of
computer science and
• To create a transparent
governance system while
making public information
easily available to users
Establishment of IT Resource and
Rural Community Internet Centres
in Sindh
To create an enabling environment for spreading IT
resources in rural areas of the country, IT Resource
and Rural Community Internet Centres have been
established in 16 remote Talukas of Sindh. These
include Talhar, Matli, Mithi, Diplo, Umerkot,
Mirpurkhas, Benazirabad, Khairpur, Larkana, Sehwan,
Mirpur Mathelo, Obaro, Dharki, Ghotki, Thal and
Jacobabad. The Centres have enabled the speedy
flow of information via e-mail and the internet. In
the rural areas, these centres have played an
instrumental role in acquiring timely contact within
the country and abroad. The Department has also
launched an internet, e-mail and computer literacy
training programme for local citizens, students and
government employees. The scope of the project
mirrors the objectives and vision of the IT policy and
action plan.
The project has had a significant impact on the
targeted rural communities. By setting up such
centres, more people are being trained to address
the critical shortage of quality IT and computer
literate persons in the country.Through the provision
of quality services, the project has provided reliable,
authenticated, timely information and connectivity
to all stakeholders.
24
“This Centre has made a
tremendous difference in my life.
At an affordable rate, I am
connected to the world and am
learning and sharing new things
including cooking tips and hand
embroidery techniques.”
A female resident of Larkana
Project Chronology

25
Project Aims
1. Facilitate the jobless or low
paid
graduates/undergraduates to
learn state-of-the-art Call
Centre application, operation,
and management skills.
2. Encourage offshore Call
Centre companies to set up
their offices in Pakistan,
thereby providing
employment and foreign
exchange to the country.
3. Provide employment
opportunities to graduates.
4. Enhance and encourage the
concept of e-business and e-
commerce in the private and
public sectors.
Youth were trained at the
following institutes:
IQRA University
Cosmos Communication (Pvt)
Ltd.
Zulcom
N.D.C. BPO
Phonecast (Pvt) Ltd.
Fast, National University
Catcos Inc.
Iternational Learning
Center(Berlitz Language Centre)
Arwen Tech (Priv0ate) Ltd.
Data Link Technologies
Invaterra
“This training helped me to
improve my English
communication. I was also able
to polish my presentation skills
significantly.”
Call Centre Graduate
Call Centre Training for Graduates
One of the IT Department’s aims is to equip Pakistan’s
youth with technical knowhow in the varying fields
of IT. Keeping this in mind, a programme was
introduced to jobless and low paid graduates to
impart to them Call Centre training. The main
objective of this project was to develop skills in
1,000 youth in order to equip them for the rapidly
growing call centre industry.
To achieve the targeted number of skilled youth,
the Department outsourced the training to selected
private sector institutes.Youth were trained in several
areas, including:
• Computer usage (basic training)
• Telephone etiquette
• Basic marketing skills
• Communication skills
Approximately 650 graduates
are employed, and are working
at the following organisations:
Catcos
Zulcom
Cosmos Communication
Cisco Solutions
Data Link Technologies
KESC
Arwentech
Ensign Communique
Project Chronology

26
This project was conceived and implemented in the
financial year 2009-2010 to produce technical
manpower in various fields of the IT sector.The main
objective of the program is to offer unemployed
youth various skill development opportunities and
job oriented certification courses to adapt to local
and international job markets. Under this
programme, training was outsourced to selected
training institutions across the province with a
continuous performance monitoring mechanism in
place.
During the first phase of the project, nearly 7,000
youth were trained and during Phase II 4,200 youth
were trained. See the chart on the right for a detailed
district-wise breakdown of Phase I trainees is
provided below:
Benazir Bhutto Shaheed Youth
Development Programme
Project Chronology (Phase - I)
District
Karachi
Hyderabad
Matiari
Tando Allahyar
Tando Muhammad Khan
Badin
Thatta
Dadu
Jamshoro
Sukkur
Khairpur
Naushero Feroze
Ghotki
Benazirabad (Nawab Shah)
Larkana
Kamber Shahdadkot
Shikarpur
Jacoabad
Kashmore
Mirpurkhas
Umerkot
Sanghar
Tharparkar
Total
Number
of Trainees
1436
282
103
101
101
297
609
238
194
247
479
303
299
214
208
196
235
173
169
246
224
384
224
6962
Project Chronology (Phase - II)
“ThroughBBSYDPtrainings,Ihave
learnt how to make presentations
and do inventory-related tasks
and data compilation
electronically.”
BBSYDP Trainee
Approximately 720 trainees are
employed at organisations/
government departments
including KESC, Telecom, PTCL
Cisco Solutions, Server 4 Sale,
IT Department, GoS

27
MoU with Microsoft Pakistan
Through the personal efforts of the IT Minister, a
Memorandum of Understanding was signed with
Intel Pakistan Corporation on 10 March, 2010. This
paved the way to facilitate training of master trainers
in the field of basic computer and intranet usage
focusing on the rural areas of the province. To date,
two training sessions have been conducted at
Hyderabad and Khairpur, where 39 persons have
been trained in the area of Digital Literacy and have
earned‘Master Teacher’diplomas. Intel has also
agreed to provide free computer labs in various
education institutions across the province.
MoU with Intel Pakistan Corporation
In order to make BBSYDP Programme more
meaningful, the IT Department has partnered with
global IT giant Microsoft Corporation. A
Memorandum of Understanding was signed
between the IT Department and Microsoft in 2008,
whereby it was agreed that Microsoft Corporation
would develop the course contents of various
programmes taught under the banner of BBSPYD.
The program was successfully completed in
December 2008, and Microsoft certificates were
awarded to a large number of students across the
province.

28
This initiative was undertaken primarily by Mr.
Mohammad Raza Haroon, IT Minister, Government
of Sindh. The Department has partnered with Intel
to provide computer facilities to middle and low
income group students of public schools. As a part
of Intel’s Corporate Social Responsibility (CSR)
portfolio, 210 P3 computers (160 Class-Made
Personal Computers and 50 Desktop) have been
donated worth an amount of Rs. 8 million. The
computers have been installed at 14 schools across
the province.
This initiative is a wonderful example of the personal
efforts of Mr. Mohammad Raza Haroon, Minister IT
Sindh. It has saved government resources both in
fiscal and HR terms, paving the way for a sustainable
IT solution in providing educational institutions with
computer technology. This initiative is aimed to
enhance the computer literacy and internet access
to youth population from low income groups to
meet the growing needs of ICT in the modern day
world, providing them with the opportunity to excel
in their schools and in today’s world.
Intel Pakistan Establishes Computer
Labs in Educational Institutions

Pictorial
Representation of
Milestones
Achieved by IT
Department

Mr. In-Ki Lee, Korean Consul General and Mr. Lee
Myung Keun, Counselor attend a briefing on the IT
City Project with Mr. Raza Haroon, IT Minister
Government of Sindh chairing the meeting.
Mr. Mohammad Raza Haroon, IT Minister
Government of Sindh presenting souvenir to Mr.
Fathi Etem, Counsel General ofTurkey during his visit
to the IT Department.
Professor Dr. Pirzada Qasim Raza Siddiqui, Vice
Chancellor, Karachi University and Mr. Mohammad
Raza Haroon, IT Minister Government of Sindh visit
a poster exhibition held at Karachi University.
Group photograph of Mr. Mohammad Raza Haroon,
IT Minister Government of Sindh, Professor Dr. Pirzada
Qasim Raza Siddiqui and faculty members of Karachi
University.
Mr. Saquib Mohammad, Deputy High Commissioner
of Bangladesh pays a visit to the IT Department to
discuss issues of mutual interest with Mr. Mohammad
Raza Haroon, IT Minister Government of Sindh.
Mr. Tshuysuhi Hikita, Consul General of Japan calls
on Mr. Mohammad Raza Haroon, IT Minister
Government of Sindh at his office.
30

A delegation from the US Consulate in Karachi visits
Mr. Mohammad Raza Haroon, IT Minister
Government of Sindh at his office.
Mr. Shehryar Niazi, Political Officer, British High
Commission takes a tour of the 15 Call Centre and is
briefed about the E-Driver’s Licensing system.
Mr. Andro Shilakadze, Deputy UNICEF Representative
meets Mr. Mohammad Raza Haroon, IT Minister
Government of Sindh.
Mr. Raza Haroon shares future plans and goals of the
IT Department with the Ambassador of Romania to
Pakistan, Mr. Emilian Ion.
Mr. Raza Haroon, IT Minister Government of Sindh
acknowledges a USAID delegation visiting the IT
Department.
31
A delegation from the World Bank led by Ms. Tenzin
Dolma Norbhu visits the IT Department.

The IT Department has come a long way in
establishing IT-enabled services for the public and
government officials alike. These have greatly
facilitated all stakeholders whilst simultaneously
optimising resources.
In order to continue with the provision of such
services, the Department is closely monitoring its
existing projects, and has lined up several future
projects which are in harmony with the vision and
mission of the Department.
Future Plans and
Goals

33
• Complaint Management System at CM Secretariat
• GIS for Government of Sindh
• Sindh Cloud Computing Initiative
• Establishment of Video Conferencing System in
Sindh (Phase-II)
• Intranet Setup for Government of Sindh (Phase-
II)
• Computer based assurance of Domicile & PRC in
coordination with NADRA
• Computer based disbursment in coordination
with NADRA
• Completion of IT City (Phase I)
• Completion of implementation of E-Policing
System in Sindh
• Completion of Hospital Management Information
System at Civil Hospital Karachi
• Completion of Biometric Identification Electronic
System (Phase I)
• Completion of Sindh Government Portal
• Completion of Human Resource Management
System for Government of Sindh
Future Plans of Information Technology

Information Technology Department
Government of Sindh
First Floor, Sindh Secretariat Building #6,
Karachi-Pakistan.
Ph : 021-99211422, 021-99213408
Fax : 021-99212974

3 years performance report

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