1. RAWLIN JULIUS
604 East Highland St. Altamonte Springs, FL 32701• (407) 222-0750 • Email:
mrawlinj@yahoo.com
Leasing Consultant and Apartment Management
Prior Experience:
Liberty Mutual Insurance: Oct 9th
, 2006 to November 11th
, 2016
HANDLED HIGH VOLUME INBOUND CUSTOMER SERVICE CALLS
AND SIMULTANEOUS HIGH VOLUME UNDERWRITING
Leavitt Medical Sales: January 2nd
, 1995 to May 6th
, 2006
TEAM LEAD HIGH VOLUME INBOUND CUSTOMER SERVICE CALLS
AND DIRECTOR OF PATIENT EDUCATION
PROFESSIONAL PROFILE
• Dynamic professional with more than 25 years as liaison between
prospective and current customers.
• Hardworking leader, able to implement results-oriented solutions to diverse
situations, while always keeping prospective and current customers at the
core of all transactions.
• Effectively able to handle high volumes of calls, while multi-tasking.
• Strong ability to take complex, seemingly unrelated information, and
simplify it for the benefit of the end-user.
• Effective at utilizing different scripts for different customers and a variety
of situations.
• Able to meet Daily Key Metrics and Quantitative Goals as set forth by
management.
AREAS OF EXPERTISE AND ADDITIONAL EXPERIENCE
Team Leader/ Multi-Task Management/ Corporate Trainer/ One-On-One Trainer/ Quality
Assurance Auditing/ Time Management/ Process Improvement/ Able to Work Unsupervised
EDUCATION:
AA IN RESPIRATORY CARE, Seminole State College 3.75 GPA