Change management and how to manage the changes.

3. Change management
refers to the processes &
techniques used to plan,
implement & evaluate
changes in business
organizations.

4. FACTORS
CUSTOMERS
COMPETITOR
S
MANAGEMENT
TECHNOLOGICAL
PROGRESS
GOVERNMENT
EXTERNAL
FACTORS

5. SELF INTEREST
MISUNDERSTANDINGS
DIFFERENT ASSESSMENTS OF
THE SITUATION
LOW TOLERENCE OF CHANGE

6. The world hates change, yet it is the only
thing that
has brought progress.
– Charles Kettering