1. Ramadan Mahmoud A.Hamid Elsafty
Address
Villa 59, Housing Excellence, Hay Elnoor, sharm Elsheikh
mazen2811@yahoo.com
Skype: mazen.ramadan2011
Personal Data
• Nationality Egyptian.
• Date of Birth 15/08/1983.
• Marital Status Married.
• Military Service Exemption.
• Mobile telephone 01004095432-01004785735
Objectives
Utilizing & enhancing my skills & qualifications through a big organization which
encourages continuous education and development of its employees, and through
which I can interact and work efficiently in a dynamic environment to prove myself.
Education
Faculty of Tourism & Hotels (2004) Menofya University.
Degree: Good
Department of Guidance tourism
Languages
• Arabic as a native language.
• English: Speaking & Writing .Excellent
• Germany: fair speaking & writing.(University study 4 years )
• Italian : Good speaking & writing (front office operation )
• Russian : Good speaking &written (Russian course 2 level )

2. Computer Skills
• Windows XP
• Microsoft word
• Microsoft Excel
• Fidelio 6.20&7.13 .
• Fidelio suit 8.
• Opera
Courses & training
 Training in reservation department (Reports-Emails-Rate setup-Block
and groups set up -contract –promotion –E- commerce on line-
Revenue up selling.
 Training in marketing and sales .(Product-strategy-advertising –social
media-also sales B2B and B2C)
 Training in Engineering Department (Boilers –chillers –Fridge–
Electricity board control -general information )
 Elementary course in Germany and Russian language
 Front office development by the American hotels association.
 Green Hotels training by Ministry of tourism
 Customer care training by Ministry of tourism
 Train the trainers by the American hotels association
 Fidelio suite 8 and opera function by ACT Company.
 Effective listening.
 Handling guest complains.
 Healthy and safety Training By NIOSH with certificate.
 First Aid Training with certificate
Personal Skills
• Know how to deal with different Kinds of people.
• Handling the Complains.
• Ability to work hard (under pressure).
• Self-Confidence.
• Hunger For new Experiences.
• Proven effectiveness in coordination and team work.
• Dedicated, honest and highly responsible individual.
• Very wise in making the decision.

3. Work Experience
• Desk Manager Acting (Asst Front Office Manager)
• CLEOPATRA LUXURY RESORT (5*)
Description : 327rooms
Telephone : 069/3710850
Period : From 01/08/2016 till Now
• Duty &Night Manage
• CLEOPATRA LUXURY RESORT (5*)
Description : 327rooms
Telephone : 069/3710850
Period : From 01/08/2012 till 31/07/2016
• Desk Supervisor.
• CLEOPATRA LUXURY RESORT (5*)
Description : 327rooms
Telephone : 069/3710850
Period : From 1/08/2011 till 31.7.2013
• Front office shift leader
• Sensatory Sharm Elshiekh (5*) EX Conrad
Description : 470 rooms
Telephone : 069/3670585
Period : From 1/12/2010 till01/08/2011.
• Front office shift leader
• Corals Sea water world SHARM ELSHIEKH (5*)
Description : 370 rooms
Telephone : 069/3710500
Period : From 1/05/2010 till 01/12/2010
.
• Receptionist acting shift leader
• Conrad Sharm Resort (Coral Sea Imperial )
Description : 470 rooms

4. Telephone : 069/3670585
Period : From 1/01/2009 till 01/05/2010
• Receptionist
• Conrad Sharm Resort
Description : 470 rooms
Telephone : 069/3670585
Period : from 1/06/2007 till 01/1/2009
References
Mr. Amr Salah General Manager
Kirosiz Park land
01005388950
Mr. .Emad Afifi RDM .Cleopatra luxury
resort
01005182206
Mr.Eslam Saad F.O.M Coral sea
Sensatori
001119777949
Mr.Saleh Swelam FOM Cleopatra Luxury
resort
01272272078