1. TEAM CHARTER
Project Stakeholders:
Team Name: N-Ram
Team Members:
● Maxwell Thakor: thakormg@vcu.edu. 703-232-9498
● Raj Pilaka: pilakarpb@vcu.edu. 804-332-8781
● Amrit Ghuman: ghumanas2@vcu.edu 703-962-0647
● Namratha Arabandi: arabandin@vcu.edu 703-463-8297
Team Leader: Maxwell Thakor
Team Strengths:
Max:
● HTML5 and CSS Experience
● Working hands on with WordPress in order to create simple, mobile friendly websites.
● Leadership experience in three student organizations
● Experience with Microsoft Project and Visio (mainly from INFO 361)
● Experience in programming classes at VCU
Raj:
● Experience working in teams in order to complete weekly tasks with an end goal
● Strong leadership skills/experience (from student organizations, work experience, and in
class work groups)
● Experience with Microsoft Project and Visio
● Experience with programming in other Information Systems classes from INFO 202 and
INFO 350

2. AJ:
● Leadership experience in fraternities and other student organizations
● Programming experience in other IS classes
● Worked with Microsoft Visio and Project
● Experience working in teams as well
Namratha:
● Programming experience in IS classes
● Experience working with Visio, Visual Basic and Project
● Had strong leadership roles in different organizations on campus as well
● Experience working on a team to create a monitoring system with Icinga2
Team Weaknesses
Team weaknesses were discussed amongst group members. We wanted to see what weaknesses
we all had in common so that as a team we could work to overcome them.
● Time management
● Improve Communication Skills
● Procrastination
● Understanding everyone’s work ethic
● Being able to hold one another accountable
Bios:
● Maxwell Thakor: I am from Manassas, VA and went to Osbourn Park High School. I am
a junior at VCU and am majoring in information systems. I switched to IS recently
however I have been gaining hands on work experience in the programming field and I
plan to graduate May of 2017. I hope to get an internship in IT project management one
day.

3. ● Rajnarayan Pilaka: I went to high school in Reston, Va (South Lakes High School). I am
a third year student, majoring in Information Systems. My anticipated graduation year is
2017. I was initially a double major in Finance and IS, but recently dropped Finance.
After graduation, I plan on getting into financial technology (actuarial science)
● AJ Ghuman: I am from Leesburg, Virginia. I am a 4th year information systems student
at VCU. I am currently a member of Phi Beta Lambda business organization, and the
President of Phi Kappa Psi. In my free time I enjoy traveling and trying out new
restaurants. After graduating I plan on moving back to northern virginia and working on
obtaining an MBA while also working.
● Namratha Arabandi: I am from Chantilly; attended and graduated Chantilly High School
in 2012. I am a fourth year Information Systems major with a Computer Science minor. I
plan to graduate December of 2016. I initially came into the school being a biology being
on the pre-med track. But after doing an internship with Booz Allen Hamilton, I became
more interested in the IT field.
Project Description:
The Martial Arts Academy has hired NRAM Consulting to create a system that will help
turn their business over from the traditional paper system to a more efficient automated system.
The academy would also like the system to be able to help improve student retention and
increase revenue. They have found that the traditional paper based process for class entry, skill
progression, and school enrollment have become slow and difficult to manage. They see this as
an opportunity to maintain an accurate account of the skill level and progression of the students.
NRAM consulting will be creating a system to automate all of their paper processes, thus
increasing the monthly revenue and the efficiency of the Martial Arts Academy. The computer
based system will keep track of new students who register with the academy, information of
current students, and tracking the progress of each student in their pursuit of becoming a black
belt.

4. Measurable Organizational Value (MOV)
Desiredarea of impact:
The table below shows the desired areas of impact before implement the new more efficient
digital information system. The objective of the system are to decrease enrollment processing
time, reduce financial costs, and increase market shares among competing martial arts
academies.
Desired
Areas of
Impact
DesiredValue of New System Approximated
Metrics
Time Frame
Operational -Decrease enrollment processing
time/improve speed of transactions
between business and customer
- Increase efficiency of keeping
track of customer progress in the
academy
Decrease
enrollment process
time by 40%
Increase efficiency
of keeping track of
progress by 30%
40% first year
50% Second year
65% over 5 years
Increase amount
of customer
usage by 30% per
year
Financial -Reduces cost of paper, ink,
printer maintenance, file storage
Decrease expenses
by 20%
Increase new
customers by 40%
15% first year
25% second year
40% over 5 years
Customer - Retain current customer
convenience and attract new
customers
Increase customer
satisfaction by
50%
50% over 5 years
Strategic - Increase market share in martial
arts community over their
competitors
-Expand to new customers
Increase number
of market
exposure by 25%
per year
-Generate a new
customer base of
25% per year
15% per year

5. at least 15% per
year
Social -More up to date presence on
internet thus increasing exposure
to the surrounding community
Increase amount
of investment by
40%
15% per year
Project Scope:

7. Project Schedule Summary:

10. 1. The beginning of the project is January 19th. The estimated end date will be May 9th, 2016 if all
project tasks stay on track. In total that will be 106 days from the start of planning to the
execution and distribution of the brand new database system.
2. Our project has multiple critical paths. Critical paths are determined as the longest path a project
can take in its course. In our project the critical paths indicated which parts of the project would
be key to finishing the project on time and ensuring that our most important tasks are completed.
This helps project managers strategize and prioritize the tasks associated with the project before
beginning it.
3. The total cost comes out $55,000 for the planning, installation, and testing of the Martial Arts
Academy system.
4. As of now there are no known over allocated resources. We believe that the resources are the
right amount for each task. If we see that they needed to be changed and reallocated in the future
then the changes will be made in the microsoft project gannt chart.
Project Budget Summary:
Equipment Details Prices

11. ThinkServer Systems:
RD330 Rack Servers
Quantity: 2 servers
Value-optimized, scalable
and power efficient 1U rack
with Lenovo’s SmartGrid
technology;
Up to 2x Intel Xeon E5-2470
Processors
Up to 192GB DDR3 memory
Up to 4x 2TB hard drive
3 Year Onsite Warranty
$1,379/each (x2)
Microsoft SQL Server 2012 SQL Server 2012 will
provide Mission Critical
$950/license
NETGEAR R6300 Router with 4-port integrated switch,
Gigabit Ethernet, 802.11ac
compatible
$200/each
D-Link 1024D Unmanaged
Switch
24 Port switch with
1000Mbps capabilities.
$170/each
Lenovo ThinkStation S30
Computer
Quantity: 2 pc(s)
High-performance, powerful
graphics, and reliable mid-
range workstation.
Intel® Xeon® E5 processor
Windows 7 Professional
5000 graphics
Up to 3x 2TB SATA HDD
7200 rpm or 2.5" 3x 128GB
SATA solid state drive
$1,049/each (x2)
Total Hardware and Software Cost: $6,176

12. Resources Required:
Resources Average Costs Description
Personnel Total Average Cost
$24,920.00 per Month
IT Project Manager $6,200.00/Month
(glassdoor.com)
To regulate the flow of
the project. To keep
tasks on schedule and
to provide leadership
to the group.
Network Administrator $5,550/Month
(glassdoor.com)
To create, maintain,
and administer Martial
Arts Academy system.
Database Developers $6,770.00/Month
(glassdoor.com)
To design the database,
and to show/teach the
users how to input
information.
Programming Specialist $6,400/Month
(glassdoor.com)
To create specific
applications that will
further the goals for
the project.
Transportation Total Average Cost
$1312.00 initial month
Cars Approximately $692 a
month
Convenient vehicle to
transport personnel
Vans Approximately $620 a
month (U-Haul)
Large van capable of
moving/transporting
people/equipment

13. Assumptions & Risks:
Quality Based Metrics:
Type Metric Description
Process
-User Defect
- Program Errors
-The number of defects
caused by human error
- The number of defects
found in the product design
Product
- User Found Defects
-Customer Response Time
-The number of defects
found by the Martial Arts
Academy employees
- Average amount of time to
respond to customer
requests
Project
-Phase completion time
- Early Task Completion
-Average amount of time to
complete a phase
-Number of tasks completed
ahead of schedule
Resource Costs:
Resources Average Costs Description
Personnel Total Average
Cost
$24,920.00 per
Month
IT Project
Manager
$6,200.00/Month
(glassdoor.com)
To regulate the flow of the project. To keep
tasks on schedule and to provide leadership
to the group.

14. Network
Administrator
$5,550/Month
(glassdoor.com)
To create, maintain, and administer Martial
Arts Academy system.
Database
Developers
$6,770.00/Month
(glassdoor.com)
To design the database, and to show/teach
the users how to input information.
Programming
Specialist
$6,400/Month
(glassdoor.com)
To create specific applications that will
further the goals for the project.
Transportation Total Average
Cost
$1312.00 initial
month
Cars Approximately
$692 a month
Convenient vehicle to transport personnel
Vans Approximately
$620 a month
(U-Haul)
Large van capable of moving/transporting
people/equipment

15. Risk & Assumptions
Phases Initialize and
Conceptualize
Project Plan
and Charter
Execute and
Control
Close Out Evaluation
Risk Budget
Changes/Cuts
Scope
Changes
Conversion
Problems
Client Project
Discrepancies
Unexpected
Maintenance
Type of
Risk
Unknown-
unknown
If a client all of
the sudden cuts
the budget to
any degree, it
can drastically
affect the entire
project and its
potential
outcomes.
Very important
to stay on
budget.
Known-
unknown
If a project
has too many
or too little
objectives,
and a
modification
must be
made, it will
change the
project plan,
or time
involved for
the scope.
Known-
unknown
The devices,
the systems,
or the
network,
having
discrepancies
, will take a
longer period
of time to be
fully
integrated
Known-
unknown
Discrepancies
with any
changes or
expectations
despite the
Business case
and Project
charter being
on the same
page.
Known-
Unknown
Chance for
Random
downtimes
and required
maintenance
of a system.
Source of
Risk
Internal Internal Internal Internal Internal
Resources Organization People and
Process
Technology People,
Product,
Process and
Technology
Technology,
and Other
Triple
Constraint
Budget Scope Schedule Quality Schedule

16. Project Administration:
Roles and Responsibilities
 There will be various rotating roles throughout the semester
 Roles include
a. Turning in the assignment
b. Scheduling meetings
c. Ensuring the assignment is meeting the requirements
d. Everyone should contribute in decision making process
e. Ensure that the project is on pace and being done in a professional manner
 These roles will typically change to accommodate each project however scheduling
meetings and turning in the final assignment is up to the team leader. The team leader can
designate jobs how he sees fit unless group members volunteer for a specific job that he
or she believes she can excel at.
 We will rotate people each week on microsoft visio and project in order for each group
member to gain the necessary experience in the programs. Being that this class is geared
toward project management we will attempt to give each team member a chance at
managing a weekly project, however the team leader will still ensure that the work was
done in a timely and quality manner.
Agreed Upon Meeting Times
 Tentative meeting time will be 8:30 pm every Sunday. Adjustments will be made if
necessary
 Keep in contact using Google Drive as well as Group Me app
 Please notify the group if you can not make it before hand. If you miss a meeting your
work is expected to be done through google drive.
Team rules and expectations
1. Be at the meeting on time
2. Everyone must evenly contribute to the group work
3. Keep every group member in check
4. Be sure that the work is turned in on time
5. If any conflicts arise, please be open with the team about what is wrong and what we can
do to fix it.
6. Communication is the main key to a successful group. Always keep in touch with group
members about any questions or concerns no matter what.
7. If a team member misses a meeting without notifying the team before hand, he/she may
lose 5 points in the team evaluation stage of grading. If the said member repeats this
offense more than two to three times they may be subject to getting removed from the
group.
Code of Ethics
1. No cheating
2. Be honest in front of teammates
3. Work should be done evenly

17. 4. If the group notices one member is not contributing to the group work, the group has the
right to report that person and potentially kick that individual out of the group (3-4
offenses of not showing up or not contributing work).
5. If a team member does not finish his or her part of the project to its full extent, we ask
that they receive 80% of our grade.
Quality Based Metrics:
Type Metric Description
Process
-User Defect
- Program Errors
-The number of defects
caused by human error
- The number of defects
found in the product design
Product
- User Found Defects
-Customer Response Time
-The number of defects
found by the Martial Arts
Academy employees
- Average amount of time to
respond to customer
requests
Project
-Phase completion time
- Early Task Completion
-Average amount of time to
complete a phase
-Number of tasks completed
ahead of schedule

18. Implementation & Project Closure Plan:
Implementation:
The reason I would say a phased method to implement the new system is the best option
is because is a school like the Martial Arts Academy (MAA), is typically full of a lot of
employees who do not have the most experience with technology, and will need some coaching.
The first phase is to implement the first part of the information system which will take care of the
payments of the students. Once the system itself is implemented, a trained professional must be
hired to train the existing employees on how to put all the payment information into the
computer and keep track of each student. Once the employees get comfortable with the new
payment method, that is when they can implement the second phase of the process, which is the
process of enrolling new students using the new system. The last two parts of the implementation
include the class entry and the skill progression. This new system will allow the school to keep
track of each and every student’s class which he or she is part of. This will allow them to be that
much more organized. That last part is the progression of the students. Rather than worrying
about the papers in which the school employees will hand write the progress on, the system will
assist them on carefully in-putting the progression of each student while at the same time
providing much better customer satisfaction.
The phased system also comes with a lot of disadvantages. The entire system can take
plenty of time (up to months) to fully be implemented. Not only will it take a lot of time, it will
be very costly. It is however important for this system to be gradually implemented and not
rushed into. This will maximize it effects in the long run. Having multiple locations will also
increase the costs exponentially. If the company decides to expand in the near future, it will take
multiple professionals to cover every location, to help train the employees.
Though a direct-cutover process costs a less amount of money as everything has to just set
up one time, and is very easy to make change over, it is not the most-wise route to take when
making the transition for this particular company. Having a cheaper transition system today may
cause multiple complications in the future. It runs the risk of employees not fully being trained,
which makes the system and the company as a whole to suffer. On top of the risks, it is also very
difficult to detect minor errors, due to potentially rushing into the system. Sometimes major errors
can go undetected until after the new system is implemented. This can potentially terminate the
system so the whole operation will then be stopped and there will be difficulty of back up date,
and it runs the new risk of losing potential data.
Project Closure Checklist:
1 Complete any remaining outstanding tasks
2 Complete any remaining pending deliverables
3 All outstanding issues identified and recorded
4 Obtained Project Sign-Off

19. 5 All financial processes and reports complete
6 Hold final meeting with team to discuss flaws
7 Communicated project’s closure with the stakeholders
8 Gathered all project metrics
9 All project documents and deliverables archived
10 Released project team
11 Formal announcement of completion of project
Project Evaluation
1. What is the overall impression of the project?
2. How can you alter the efficiency of the project in a positive way?
3. What are the strong points of the project?
4. What are the weak points of the project?
5. What would we change about the project if we were to do it again?
6. What ways should the project be developed in?
The Change Management Plan:
List: Change Sponsors, Targets, and Agents:
Sponsors: Goeff and Julie
Boss, Richard Woodjack, Betty’s co-workers, Junior’s co-workers, Pilots and Mechanics who
call her “Mom”, New System Trainers
Targets: Tracy, Rod
Agents: All of the younger, more tech savvy workers at the school
Change assessment:
Assess the two employees’ willingness, readiness, and ability to change. Be specific in your
discussion.
Tracy (Target):
 Sponsor – Tracy’s sponsor is the person who has the authority to facilitate the change. In
this scenario, that person(s) is Julie. Julie is the person who should be able to take care of
the resources he needs to overcome his fears.
 Change agent – The agent(s) in this situation are the younger instructors that work under
Tracy, and are more tech savvy. It is their job to work with Tracy, and assist him in
overcoming his fear, and show him that using the new computer will not be that difficult.

20. Rod (Target):
 Sponsor – The sponsor for Rod in this situation is Geoff. Rod is clearly unhappy with the
business due to past experiences. It is Geoff’s responsibility to work with the unhappy
customer, and take care of whatever issues he may have.
 Change Agent – The agents for Rod in this situation are the fellow parents. It is up to the
other parents that may have had positive experiences, to talk with Rod and
influence/persuade him to believe the truth/positives.
Change Strategy:
Tracy:
Environmental-Adaptive Approach
 We will focus our attention on persuading the changed values and beliefs of the
operational group.
 We will encourage users to modify their current environmental habits into a new set that
supports the change effort.
 We will develop a unanimous set of values and beliefs that will positively impact the
affected group's culture.
 We will encourage users to adapt to a "new way of doing things" by easing them into the
process. This will be done by providing the affected group the proper training and
guidance which is needed.
Rod:
Rational-Empirical Approach
 We will be persuasive in convincing, explaining, and demonstrating how a change will
benefit the organization, and not deteriorate.
 We will work with the individual, as most people are reasonable and they can be
reasoned with. In other words, they can be persuaded.
 We will set enough incentives for the people who will be affected by the change, to
motivate/persuade them enough to agree with the change.

21.  This approach should help mitigate the effects of a rational thinking amongst the
organization's members and also reduce the effects of spreading negative rumors about
the upcoming change.
Change Monitoring Process: A process for monitoring the change initiatives.
To track the progress of the change management plan it would be a good idea to take into
account the employee reviews of the system. Social media websites should be closely monitored
to make sure that employees are not posting any negative things about the system which will put
the company on blast. There should also be very good communication between the project team,
the managers of MAA and their employees so that the changes are well known and understood
between all three groups. This will prevent any miscommunication within the organization and
will keep the employees up to date on what is going on. Lastly it would be a great idea to
monitor the milestones that we have set after the changes are implemented.
NRAM Consulting will develop plan procurement by gathering the needs and the wants of the
project as it is being used. We will develop the use of computers to assists every employee to
perform efficiently and understand the use of every system and software.
One deliverable that should have a close eye kept on in project management is a software
product. Due to employees being nervous/anxious about the new system and the tech savviness,
we will implement a prototype that suits everyone and will assist the transition in being more
smooth. The software products are usually provided in phases and they are in a specific order.
The most primitive release will contain some of the elements that will be present in the final
product. With each release, there will be product testing that allows for changes to the product
prior to the final deliverable.
Training programs will be the simultaneous deliverable for the organization. If the products are
delivered in order without the training programs to go with it, then it could cause a halt on the
implementation of the new system, which would potentially jeopardize the effectiveness and the
final date. There are also other deliverables that are produced along the way. First will be the
training design that will first tell the organization how the training program will work, and what
they must do. An outline of the proposed training program will be available to each employee for
references as measures to develop a solid understanding and comfort to perform all task without
performance doubt and without any complications. After the project examination, the training
program will be developed, tested, and then finally approved.
Systems can be the way a program is run or as simple as an accounting program. Procedures will
be created that will organize the implementation of the system that is being implemented. The
implementation of the final product will be done in a very organize, and well-structured manner.

22. After the schedules are made, the supplies will then be ordered. All of the deliverables will have
due dates that serve as project milestones.
-Maxwell Thakor
-Rajnarayan Pilaka
-Amrit Ghuman
-Namratha Arabandi