Digitalisation of Financial Services and What it means for the industry and its people

1. Digital Banking
Rethink
Redefine
Reinvent talent

2. DID YOU KNOW?
The volume of data processed in 2014 was approximately 6 zettabytes*.
6 zettabytes? :
6,000,000,000,000,000,000,000 bytes.
How much data is that?

3. 3.2b Online Users
44% of world
population*
Mobile Subscriptions
96% of world population*
47b
E-Commerce & Mobile
transactions & payments
2011-2015**
4.9bConnected things
Up 30% vs 2014***
25b by 2020
Source: *International Telecommunications Union **Capegemini ***Gartner Inc.

5. Breaking convention

6. The
Big
Shift

7. Jan 15 2016 | BizJournal
More than 1,600 bank branch closures in the U.S. last year.
13 May 2016 | BBC News
Banks close more than 600 branches over the past year in the UK. In total,
about 3,000 branches have shut over the last decade, leaving around 8,000
now. Figures from RBS show that over-the-counter transactions have fallen
43% since 2010. At the same time, online and mobile banking have increased
four-fold.
June 15, 2016 | CNN
Bank of America has 23% fewer branches and 37% fewer workers than in
2009.
28 July 2016 | The Telegraph
Lloyds Banking Group is chopping another 3,000 jobs and closing a further
200 branches in a bid to save money and meet customers' increasing
enthusiasm for online banking.
23 Jun 2016 | CNBC
Deutsche Bank to shut 188 German branches, cut 3,000 staff following
strategic overhaul announced in 2015 that it would cut 9,000 staff positions.

9. BRACE for significant disruption to YOUR culture,
YOUR business models and the very way YOU work
Non digital native companies will simply have to
adopt and adapt or FACE EXTINCTION
With this urgency come unprecedented challenges
in managing organisational transformation NAMELY
PEOPLE
PwC’s 2015 Annual Global CEO Survey indicated
that 73% of CEOs identified the availability of key
skills as one of the top three threats to their
companies

11. Rethink hiring by focusing on mindset rather skillset i.e. look at
attitude or disposition or an inclination or perspective instead of CV
qualifications
“Mindset is about being adaptable, open, resilient and curious, one that is
collaborative and learns quickly, that is ‘barrier blind’ and that yearns for speed,
change and continuous learning.” Hudson Talent Management UK
Align the workforce and HR strategy with the business i.e. coordinate the
workforce approach with the overall digital business strategy
Redefine organisational structure to a less hierarchical one as digital
natives prefer flat, flexible, risk-taking cultures where change is the norm
Reinvent work culture where a fail-fast-learn philosophy is encouraged
over tried-and-tested methods
INVEST IN DIGITAL SKILLS!!!