4. COMMUNITY OPERATIONS
At IPM we know lifestyle communities and how to operate complex amenity
packages regardless of region or climate zone. We understand that every
community has a unique story to be told – one that must be preserved through
every detail in community operations. Whether coordinating customer service
responses, planning a community day festival, managing landscape operations or
overseeing utility delivery services, every detail must echo and enhance your
community’s unique lifestyle.
We also value relationships with quality service providers who will understand
your community’s unique needs. We like to call them partner relationships. We
seek out vendors who believe that confidence must be earned through steady
performance.
From database management to staffing back up, IPM provides superior
management and coordination of complex amenity packages for destination
communities in non-metro locations.
5.
6.
7. PL AN N IN G
As with any organization, planning for your community’s future is paramount for
its success. At IPM we know how to plan and establish goals. We work with your
Board and committees to implement planning sessions and introduce the SMART
goal process.
For developing communities, we are experts at reviewing legal documents for
operational efficiency, establishing projected build-out operational budgets, and
developing operational procedures for the newly formed community. Most
importantly, we know how to plan and how to execute process for your
community’s success.
8. FIN AN C E
We know the importance of advanced capital planning, budget forecasting and
watchful cost controls. Our financial processes are implemented with focus upon
your community’s vision and goals.
Through centralized accounting, state-of-the-art electronic banking services and
data communications, IPM provides your community with the security and
resources needed for successful management of your community’s finances.
Our secure processes are built to accommodate communities in non-metro
locations, and our Web-based access allows community leadership to view
association finances from anywhere in the world.
11. INTRODUCTION
IPM provides seamless community m anagement services for destination
communities in non-m etro locations. What we do as a company is
inspired by why we do it, and is reflected in how it is accomplished.
Our purpose transcends our product.
We approach community management with a passionate, proactive attitude. From
the moment we partner with a community, we begin to ask questions— what are
the community’s goals and how can we help to achieve those goals? We want to
understand the culture of each community so that we can craft practical, custom
solutions. Then we put our shoulder to the wheel until the job gets done and done
right.
We build lasting relationships.
The relationships we foster are at the heart of every community we serve. For
homeowners, these communities are where they have chosen to build a home. In
every relationship we build, we have one purpose in mind: to deliver quality
service. We pride ourselves on our ability to find dependable partners when
needed, and we honor the trust we have earned by building lasting relationships
with our client partners.
Consistent operational delivery.
Every community has a unique lifestyle heartbeat and culture that grows from the
initial community vision and is shaped by its leadership. IPM is committed to
setting a standard of excellence throughout the life of the community to be
enjoyed by its membership. By managing things like customer service,
maintenance, finance, community governance and more, we provide consistent
operational delivery so that we can uphold the community’s vision day in and day
out.
12. INTRODUCTION
Detailed planning.
With more than 20 years of experience serving some of the most prestigious
communities in the nation, we bring an elevated level of expertise to each
discipline we service. Add to that our commitment to our client partners and our
near-obsessive attention to details, and you will see why planning is such an
integral part of our process. We provide a very detailed, inclusive and accurate
plan based on our expert knowledge of each area. By planning in such detail, we
are able to anticipate the needs of a community and ensure those needs are met in
advance. This includes good stewardship of funds and appropriately priced
means.
Emphasis on service.
We are in the service of the homeowners. We provide on-site staffing whose
mission it is to maximize the customer experience and to respond to any question
or concern they may have. In this industry, our reputation lasts only 24 hours.
Words like “passion” and “dedication” are empty promises unless they are
applied daily. Finally, we serve the community as a whole. We believe that every
community has a heartbeat providing the community with a way to thrive and
flourish, whether that means coordinating a community day or removing the
garbage on a routine basis.
Inspirational passion.
Having provided community management services to destination and lifestyle
communities for more than 20 years, we are as passionate and focused as ever.
For every community we serve, we ask questions and offer customized solutions.
We have never been afraid of hard work, and we have a knack for finding
dependable partners, whenever needed.
At the end of the day, we like what we do. In fact, we love it. That is true
throughout the company from the ground up. When somebody loves what they
do, it comes through in their work. It’s inspirational. This passion is what led us
here. It has built the company and along with it our expertise. It is what we offer
our client partners to add as part of their community’s resources. We love what
we do.
13. INTRODUCTION
MISSION STATEMENT
Building lasting relationships.
Purpose
Our purpose is to fulfill our Mission Statement to an expanding market without
compromise of our founding principles.
Principles
Our principles are guided by the company founder’s personal belief in the Bible
as truth, his personal faith in Jesus Christ and his desire to honor God through
promoting and practicing stewardship.
Pledge
Our pledge is to consistently deliver service to our clients and customers within
the established framework of our Mission, Purpose and Principles.
CORE VALUES
Integrity Quality
Do what we say – say what we do Timely, accurate delivery
Professionalism Execution
Accountable for our actions and results Systematic way of exposing reality
and acting on it
Servant Leadership
Serve others as you want to be served Innovation
and lead them to their goals Always striving to do better in every
area
