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Management	
  of	
  Mineral	
  Resources	
  	
  
in	
  the	
  DR	
  Congo	
  
	
  
Nicholas	
  Garre-	
  
Resource	
  Consul2ng	
  Services	
  Limited	
  
	
  
Workshop	
  on	
  The	
  Post-­‐Conflict	
  State	
  in	
  DR	
  Congo,	
  
Johannesburg	
  22/8/2009	
  	
  	
  
Background	
  
•  Personal	
  Background	
  
•  Nicholas	
  Garre-	
  	
  
•  Director,	
  Resource	
  Consul2ng	
  Services	
  Limited	
  
•  Research	
  Associate,	
  London	
  School	
  of	
  Economics	
  
•  PhD	
  Candidate	
  (Poli2cal	
  Sciences),	
  FU	
  Berlin	
  
•  Regional	
  /	
  Sector	
  Work	
  Experience	
  
•  Extended	
  regional	
  field	
  research	
  (PhD;	
  LSE	
  Posi2on)	
  	
  
•  Policy	
  work	
  (DFID;	
  World	
  Bank;	
  UNECA;	
  GTZ;	
  LSE;	
  
Egmont;	
  EITI	
  etc.)	
  
•  Numerous	
  Publica2ons	
  (i.e.	
  Trading	
  Conflict	
  for	
  
Development	
  etc)	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Growth	
  Prospects	
  	
  
	
  
•  SubnaJonal	
  Difference	
  in	
  Development	
  Outcome	
  
•  “ContenJous	
  and	
  Ambiguous”	
  
–  Nega2ve	
  associa2ons	
  (e.g.	
  conflict;	
  social	
  and	
  
environmental	
  issues	
  etc.)	
  
–  Posi2ve	
  associa2ons	
  (e.g.	
  employment;	
  linkages;	
  main	
  
income	
  earner	
  etc.)	
  	
  	
  
•  Growth	
  Prospects	
  
–  20-­‐25%	
  of	
  GDP;	
  35%	
  of	
  fiscal	
  receipts	
  by	
  2018	
  (World	
  
Bank)	
  
è What	
  does	
  the	
  sector	
  look	
  like	
  today	
  and	
  can	
  we	
  get	
  
there?	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
DRC	
  Mining	
  Sector	
  Overview	
  
	
  
•  LSM	
  
–  Dominant	
  Minerals:	
  Copper,	
  Cobalt	
  and	
  Gold	
  
–  Industrial	
  exploita2on	
  (mainly	
  JV’s)	
  in	
  (Southern)	
  	
  Katanga	
  (FQM;	
  TFM;	
  
Katanga	
  Mining	
  etc.)	
  and	
  Ituri	
  (AGA	
  is	
  gecng	
  there)	
  
–  Industrial	
  exploita2on	
  has	
  ceased	
  in	
  Kasai	
  (Mwana	
  Africa	
  /	
  IDC	
  
dilemma	
  /	
  De	
  Beers	
  has	
  stopped)	
  
–  Parastatals:	
  Gecamines	
  at	
  minimum	
  capacity	
  (US$	
  1.7bn	
  debt	
  vs	
  JV	
  
income);	
  all	
  others	
  have	
  ceased	
  produc2on	
  (restructuring	
  a	
  priority)	
  
–  Joint	
  ventures:	
  Some	
  in	
  produc2on	
  (see	
  above);	
  others	
  in	
  construc2on	
  
(KMT)	
  –	
  contract	
  review	
  issue	
  
	
  	
  	
  
è Key	
  External	
  Constraint:	
  Impact	
  of	
  the	
  Global	
  Financial	
  Crisis.	
  	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
DRC	
  Mining	
  Sector	
  Overview	
  
	
  
•  ASM	
  
–  Dominant	
  Minerals:	
  gold,	
  2n,	
  tantalum,	
  tungsten	
  (3T),	
  diamonds,	
  copper,	
  
cobalt	
  
–  Hotspots:	
  Eastern	
  DRC	
  (link	
  to	
  conflict	
  –	
  oien	
  misunderstood),	
  Kasai,	
  Katanga	
  
–  Es2mated	
  18%	
  of	
  Congolese	
  depend	
  on	
  ASM	
  (World	
  Bank)	
  
–  In	
  rural	
  Eastern	
  DRC	
  oien	
  only	
  viable	
  livelihood	
  op2on	
  
–  Inequitable	
  produc2on	
  (prefinancing;	
  illegal	
  taxa2on)	
  and	
  low	
  transparency	
  
trade	
  (some	
  more	
  formalised	
  than	
  others	
  i.e.	
  2n	
  vs	
  gold)	
  
–  Significant	
  hard	
  currency	
  earner	
  to	
  finance	
  import	
  dependent	
  local	
  economy	
  
è Key	
  External	
  Constraint:	
  General	
  Apathy	
  Towards	
  Long	
  Term	
  
Engagement	
  with	
  ASM	
  Sector	
  and	
  Western	
  Pressure	
  Groups	
  
Confla2ng	
  Security	
  Issues	
  with	
  Development	
  Issues.	
  	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Eastern	
  DRC:	
  The	
  Conflict	
  Issue	
  	
  
	
  
•  Advocacy	
  around	
  “conflict	
  minerals”	
  	
  
–  Localised	
  taxa2on	
  of	
  all	
  trade	
  (incl.	
  minerals	
  trade)	
  by	
  military	
  groups	
  
(including	
  FARDC)	
  
–  Conflict	
  today	
  not	
  a	
  “resource	
  conflict”,	
  but	
  mul2-­‐dimensional	
  (land;	
  
ethnicity;	
  power	
  etc.)	
  
–  Certain	
  advocacy	
  groups	
  push	
  the	
  line	
  that	
  Minerals	
  are	
  responsible	
  
for	
  violence,	
  including	
  sexual	
  violence	
  
	
  
è This	
  problema2c	
  but	
  sellable	
  proposi2on	
  precludes	
  
construc2ve	
  engagement	
  with	
  the	
  minerals	
  trade	
  (i.e.	
  too	
  
high	
  risk)	
  and	
  conflates	
  issues	
  of	
  security	
  and	
  issues	
  of	
  
development.	
  
	
   ©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Eastern	
  DRC:	
  The	
  Conflict	
  Issue	
  	
  
	
  
•  Advocacy	
  around	
  “conflict	
  minerals”	
  (cont’d)	
  
	
  	
  
Insecurity	
  (presence	
  of	
  armed	
  groups)	
  is	
  the	
  problem,	
  not	
  trade.	
  Focus	
  on	
  
minerals	
  diverts	
  a-en2on	
  away	
  from	
  need	
  for	
  security	
  sector	
  
consolida2on	
  to	
  tackle	
  issues	
  of	
  insecurity	
  
	
  
Focus	
  on	
  trade	
  control	
  measures	
  puts	
  cart	
  before	
  horse.	
  Need	
  some	
  level	
  of	
  
formaliza2on	
  before	
  control	
  measures	
  can	
  be	
  implemented	
  effec2vely.	
  
	
  
Need	
  for	
  long-­‐term	
  engagement	
  with	
  ASM	
  sector	
  and	
  investment	
  in	
  
governance	
  structures.	
  	
  
	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Internal	
  Constraints	
  to	
  Growth	
  
•  There	
  are	
  mulJple	
  internal	
  constraints	
  to	
  growth	
  
in	
  the	
  mining	
  sector.	
  This	
  presentaJon	
  only	
  
focuses	
  on:	
  
	
  
• Insecurity	
  
	
  
• Weak	
  Governance	
  
	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Internal	
  Constraints	
  to	
  Growth:	
  
Insecurity	
  and	
  Weak	
  Governance	
  	
  
•  Insecurity	
  
–  Congolese	
  state	
  unable	
  to	
  control	
  the	
  monopoly	
  of	
  violence	
  (no	
  
func2oning	
  army)	
  
–  Congolese	
  state	
  allows	
  armed	
  actors	
  to	
  prey	
  on	
  the	
  economy,	
  incl.	
  the	
  
mining	
  sector	
  in	
  the	
  East	
  
–  How	
  much	
  do	
  military	
  groups	
  depend	
  on	
  mineral	
  trade	
  taxa2on	
  in	
  
their	
  revenue	
  (see	
  Trading	
  Conflict	
  for	
  Development):	
  
•  CNDP	
  ≈	
  15	
  %	
  
•  FDLR	
  ≈	
  75%	
  (large	
  majority	
  from	
  uncontrollable	
  gold	
  trade)	
  
•  FARDC	
  brigades	
  between	
  0%	
  and	
  ≈	
  95%	
  (85th	
  brigade	
  un2l	
  2009)	
  
•  Other	
  income:	
  remi-ances,	
  drugs,	
  ca-le,	
  civilian	
  extor2on,	
  general	
  
trade	
  taxa2on	
  (see	
  e.g.	
  UN	
  Reports)	
  
è Key	
  Internal	
  Constraint:	
  Insecurity	
  is	
  the	
  main	
  Challenge	
  to	
  all	
  Reform	
  
in	
  East	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Internal	
  Constraints	
  to	
  Growth:	
  
Insecurity	
  and	
  Weak	
  Governance	
  	
  
•  Weak	
  Governance	
  
–  No	
  Development	
  Vision	
  for	
  the	
  Mining	
  sector	
  
–  No	
  effec2ve	
  leadership	
  in	
  Kinshasa	
  	
  
–  Local	
  nego2a2on	
  of	
  security	
  and	
  mode	
  of	
  extrac2on	
  (ASM	
  in	
  East)	
  
–  Parallel	
  ins2tu2ons	
  (statutory	
  and	
  customary)	
  	
  
–  Parallel	
  decision	
  making	
  structures	
  
•  Chinese	
  contract	
  
•  State	
  vs	
  Katanga	
  (LSM	
  sector	
  stuck	
  in	
  between)	
  
–  Defunct	
  administra2on	
  that	
  habitually	
  harasses	
  economic	
  operators	
  
(inspec2ons	
  etc.)	
  
•  15%	
  of	
  total	
  revenue	
  in	
  “informal	
  costs”	
  
è Key	
  Internal	
  Constraint:	
  Governance	
  Structures	
  are	
  Patchy	
  and	
  Locally	
  
Nego2ated.	
  This	
  Undermines	
  the	
  Popula2on	
  Beneficng	
  from	
  Economic	
  
Ac2vity,	
  Including	
  Mining.	
  	
  
	
  	
   ©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Key	
  Donor	
  IniJaJves	
  
•  Security	
  
	
  
–  MONUC	
  
–  Some	
  Elements	
  of	
  Security	
  Sector	
  Reform	
  
–  Economic	
  s2cks	
  
è Key	
  External	
  Constraint:	
  Pucng	
  the	
  cart	
  before	
  the	
  horse	
  
by	
  trying	
  to	
  solve	
  insecurity	
  issues	
  with	
  economic	
  s2cks.	
  
This	
  focus	
  on	
  natural	
  resource	
  management	
  (control	
  
mechanisms)	
  first	
  and	
  security	
  second	
  translates	
  into	
  
MASSIVE	
  implementa2on	
  problems.	
  
	
  
	
  	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Key	
  Donor	
  IniJaJves	
  
•  Governance	
  
	
  
–  Mining	
  Code	
  (statutory	
  law	
  /	
  liberalisa2on)	
  
–  Parastatals	
  (severance	
  /	
  restructuring)	
  
–  Mul2-­‐stakeholder	
  approach	
  
–  EITI	
  
–  KEIDI	
  
–  PROMINES	
  
è Key	
  External	
  Constraint:	
  Funding	
  Constraints	
  and	
  donor-­‐state	
  rela2onships	
  
	
  	
  
	
  
	
  	
  
	
   ©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
SuggesJons	
  
•  Lessons	
  for	
  DRC:	
  
è While	
  overlaps	
  exist,	
  plan	
  separate	
  (but	
  communicaJng)	
  intervenJon	
  
strategies	
  to	
  tackle	
  armed	
  conflict	
  and	
  develop	
  the	
  mining	
  sector	
  in	
  the	
  East	
  
è Consolidate	
  Security	
  Sector	
  (build	
  funcJoning	
  army,	
  police,	
  juidiciary)	
  and	
  
consider	
  poliJcal,	
  but	
  also	
  military	
  soluJons	
  to	
  obtain	
  the	
  monopoly	
  of	
  
violence	
  
è Engage	
  with	
  (formalise	
  and	
  reform)	
  the	
  ASM	
  sector	
  in	
  order	
  to	
  be	
  able	
  to	
  
control	
  it	
  and	
  increase	
  its	
  development	
  benefits	
  
è Accelerate	
  administraJve	
  reform	
  and	
  insJtuJon	
  building	
  to	
  overcome	
  
governance	
  weakness	
  and	
  allow	
  for	
  sustainability	
  of	
  posiJve	
  steps	
  –	
  this	
  
must	
  include	
  the	
  establishment	
  of	
  accountability	
  mechanisms	
  
è Create	
  the	
  necessary	
  structures	
  so	
  that	
  the	
  implementaJon	
  of	
  statutory	
  law	
  
is	
  possible	
  and	
  implement	
  statutory	
  law	
  
è Restructure	
  the	
  former	
  parastatal	
  enterprises	
  and	
  change	
  management	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Outlook	
  
•  Despite	
  donor	
  efforts	
  and	
  some	
  industrial	
  mines	
  
producing	
  chances	
  are	
  that	
  governance	
  and	
  
insecurity	
  constraints	
  to	
  growth	
  in	
  the	
  mining	
  sector	
  
cannot	
  be	
  overcome	
  prior	
  to	
  the	
  next	
  elec2ons.	
  
•  Required	
  change	
  is	
  not	
  only	
  technical,	
  but	
  also	
  
cultural	
  –	
  need	
  to	
  ins2l	
  confidence	
  in	
  Congolese	
  to	
  
trust	
  in	
  ins2tu2ons.	
  
•  This	
  is	
  not	
  a	
  short-­‐term	
  process	
  –	
  steps	
  will	
  be	
  
incremental.	
  	
  
	
  
	
  	
  
	
  
	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  	
  
Thank	
  You!	
  
	
  
	
  
For	
  further	
  details	
  email:	
  
nicholasgarre-@resourceglobal.co.uk	
  
©	
  Resource	
  ConsulJng	
  Services	
  Limited,	
  2009	
  

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Management of Mineral Resources in the DR Congo

  • 1.       Management  of  Mineral  Resources     in  the  DR  Congo     Nicholas  Garre-   Resource  Consul2ng  Services  Limited     Workshop  on  The  Post-­‐Conflict  State  in  DR  Congo,   Johannesburg  22/8/2009      
  • 2. Background   •  Personal  Background   •  Nicholas  Garre-     •  Director,  Resource  Consul2ng  Services  Limited   •  Research  Associate,  London  School  of  Economics   •  PhD  Candidate  (Poli2cal  Sciences),  FU  Berlin   •  Regional  /  Sector  Work  Experience   •  Extended  regional  field  research  (PhD;  LSE  Posi2on)     •  Policy  work  (DFID;  World  Bank;  UNECA;  GTZ;  LSE;   Egmont;  EITI  etc.)   •  Numerous  Publica2ons  (i.e.  Trading  Conflict  for   Development  etc)   ©  Resource  ConsulJng  Services  Limited,  2009    
  • 3. Growth  Prospects       •  SubnaJonal  Difference  in  Development  Outcome   •  “ContenJous  and  Ambiguous”   –  Nega2ve  associa2ons  (e.g.  conflict;  social  and   environmental  issues  etc.)   –  Posi2ve  associa2ons  (e.g.  employment;  linkages;  main   income  earner  etc.)       •  Growth  Prospects   –  20-­‐25%  of  GDP;  35%  of  fiscal  receipts  by  2018  (World   Bank)   è What  does  the  sector  look  like  today  and  can  we  get   there?   ©  Resource  ConsulJng  Services  Limited,  2009    
  • 4. DRC  Mining  Sector  Overview     •  LSM   –  Dominant  Minerals:  Copper,  Cobalt  and  Gold   –  Industrial  exploita2on  (mainly  JV’s)  in  (Southern)    Katanga  (FQM;  TFM;   Katanga  Mining  etc.)  and  Ituri  (AGA  is  gecng  there)   –  Industrial  exploita2on  has  ceased  in  Kasai  (Mwana  Africa  /  IDC   dilemma  /  De  Beers  has  stopped)   –  Parastatals:  Gecamines  at  minimum  capacity  (US$  1.7bn  debt  vs  JV   income);  all  others  have  ceased  produc2on  (restructuring  a  priority)   –  Joint  ventures:  Some  in  produc2on  (see  above);  others  in  construc2on   (KMT)  –  contract  review  issue         è Key  External  Constraint:  Impact  of  the  Global  Financial  Crisis.     ©  Resource  ConsulJng  Services  Limited,  2009    
  • 5. DRC  Mining  Sector  Overview     •  ASM   –  Dominant  Minerals:  gold,  2n,  tantalum,  tungsten  (3T),  diamonds,  copper,   cobalt   –  Hotspots:  Eastern  DRC  (link  to  conflict  –  oien  misunderstood),  Kasai,  Katanga   –  Es2mated  18%  of  Congolese  depend  on  ASM  (World  Bank)   –  In  rural  Eastern  DRC  oien  only  viable  livelihood  op2on   –  Inequitable  produc2on  (prefinancing;  illegal  taxa2on)  and  low  transparency   trade  (some  more  formalised  than  others  i.e.  2n  vs  gold)   –  Significant  hard  currency  earner  to  finance  import  dependent  local  economy   è Key  External  Constraint:  General  Apathy  Towards  Long  Term   Engagement  with  ASM  Sector  and  Western  Pressure  Groups   Confla2ng  Security  Issues  with  Development  Issues.     ©  Resource  ConsulJng  Services  Limited,  2009    
  • 6. Eastern  DRC:  The  Conflict  Issue       •  Advocacy  around  “conflict  minerals”     –  Localised  taxa2on  of  all  trade  (incl.  minerals  trade)  by  military  groups   (including  FARDC)   –  Conflict  today  not  a  “resource  conflict”,  but  mul2-­‐dimensional  (land;   ethnicity;  power  etc.)   –  Certain  advocacy  groups  push  the  line  that  Minerals  are  responsible   for  violence,  including  sexual  violence     è This  problema2c  but  sellable  proposi2on  precludes   construc2ve  engagement  with  the  minerals  trade  (i.e.  too   high  risk)  and  conflates  issues  of  security  and  issues  of   development.     ©  Resource  ConsulJng  Services  Limited,  2009    
  • 7. Eastern  DRC:  The  Conflict  Issue       •  Advocacy  around  “conflict  minerals”  (cont’d)       Insecurity  (presence  of  armed  groups)  is  the  problem,  not  trade.  Focus  on   minerals  diverts  a-en2on  away  from  need  for  security  sector   consolida2on  to  tackle  issues  of  insecurity     Focus  on  trade  control  measures  puts  cart  before  horse.  Need  some  level  of   formaliza2on  before  control  measures  can  be  implemented  effec2vely.     Need  for  long-­‐term  engagement  with  ASM  sector  and  investment  in   governance  structures.       ©  Resource  ConsulJng  Services  Limited,  2009    
  • 8. Internal  Constraints  to  Growth   •  There  are  mulJple  internal  constraints  to  growth   in  the  mining  sector.  This  presentaJon  only   focuses  on:     • Insecurity     • Weak  Governance     ©  Resource  ConsulJng  Services  Limited,  2009    
  • 9. Internal  Constraints  to  Growth:   Insecurity  and  Weak  Governance     •  Insecurity   –  Congolese  state  unable  to  control  the  monopoly  of  violence  (no   func2oning  army)   –  Congolese  state  allows  armed  actors  to  prey  on  the  economy,  incl.  the   mining  sector  in  the  East   –  How  much  do  military  groups  depend  on  mineral  trade  taxa2on  in   their  revenue  (see  Trading  Conflict  for  Development):   •  CNDP  ≈  15  %   •  FDLR  ≈  75%  (large  majority  from  uncontrollable  gold  trade)   •  FARDC  brigades  between  0%  and  ≈  95%  (85th  brigade  un2l  2009)   •  Other  income:  remi-ances,  drugs,  ca-le,  civilian  extor2on,  general   trade  taxa2on  (see  e.g.  UN  Reports)   è Key  Internal  Constraint:  Insecurity  is  the  main  Challenge  to  all  Reform   in  East   ©  Resource  ConsulJng  Services  Limited,  2009    
  • 10. Internal  Constraints  to  Growth:   Insecurity  and  Weak  Governance     •  Weak  Governance   –  No  Development  Vision  for  the  Mining  sector   –  No  effec2ve  leadership  in  Kinshasa     –  Local  nego2a2on  of  security  and  mode  of  extrac2on  (ASM  in  East)   –  Parallel  ins2tu2ons  (statutory  and  customary)     –  Parallel  decision  making  structures   •  Chinese  contract   •  State  vs  Katanga  (LSM  sector  stuck  in  between)   –  Defunct  administra2on  that  habitually  harasses  economic  operators   (inspec2ons  etc.)   •  15%  of  total  revenue  in  “informal  costs”   è Key  Internal  Constraint:  Governance  Structures  are  Patchy  and  Locally   Nego2ated.  This  Undermines  the  Popula2on  Beneficng  from  Economic   Ac2vity,  Including  Mining.         ©  Resource  ConsulJng  Services  Limited,  2009    
  • 11. Key  Donor  IniJaJves   •  Security     –  MONUC   –  Some  Elements  of  Security  Sector  Reform   –  Economic  s2cks   è Key  External  Constraint:  Pucng  the  cart  before  the  horse   by  trying  to  solve  insecurity  issues  with  economic  s2cks.   This  focus  on  natural  resource  management  (control   mechanisms)  first  and  security  second  translates  into   MASSIVE  implementa2on  problems.         ©  Resource  ConsulJng  Services  Limited,  2009    
  • 12. Key  Donor  IniJaJves   •  Governance     –  Mining  Code  (statutory  law  /  liberalisa2on)   –  Parastatals  (severance  /  restructuring)   –  Mul2-­‐stakeholder  approach   –  EITI   –  KEIDI   –  PROMINES   è Key  External  Constraint:  Funding  Constraints  and  donor-­‐state  rela2onships               ©  Resource  ConsulJng  Services  Limited,  2009    
  • 13. SuggesJons   •  Lessons  for  DRC:   è While  overlaps  exist,  plan  separate  (but  communicaJng)  intervenJon   strategies  to  tackle  armed  conflict  and  develop  the  mining  sector  in  the  East   è Consolidate  Security  Sector  (build  funcJoning  army,  police,  juidiciary)  and   consider  poliJcal,  but  also  military  soluJons  to  obtain  the  monopoly  of   violence   è Engage  with  (formalise  and  reform)  the  ASM  sector  in  order  to  be  able  to   control  it  and  increase  its  development  benefits   è Accelerate  administraJve  reform  and  insJtuJon  building  to  overcome   governance  weakness  and  allow  for  sustainability  of  posiJve  steps  –  this   must  include  the  establishment  of  accountability  mechanisms   è Create  the  necessary  structures  so  that  the  implementaJon  of  statutory  law   is  possible  and  implement  statutory  law   è Restructure  the  former  parastatal  enterprises  and  change  management   ©  Resource  ConsulJng  Services  Limited,  2009    
  • 14. Outlook   •  Despite  donor  efforts  and  some  industrial  mines   producing  chances  are  that  governance  and   insecurity  constraints  to  growth  in  the  mining  sector   cannot  be  overcome  prior  to  the  next  elec2ons.   •  Required  change  is  not  only  technical,  but  also   cultural  –  need  to  ins2l  confidence  in  Congolese  to   trust  in  ins2tu2ons.   •  This  is  not  a  short-­‐term  process  –  steps  will  be   incremental.               ©  Resource  ConsulJng  Services  Limited,  2009    
  • 15. Thank  You!       For  further  details  email:   nicholasgarre-@resourceglobal.co.uk   ©  Resource  ConsulJng  Services  Limited,  2009