Green Tourism Business Award training museums dec 2011


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presentaiton given Dec 2nd 2011 , Shakespeare Birthplace Trust to Warwickshire and Coventry Museums Network

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  • What is Green Tourism Try to explain slides and define what green tourism is – all of the above (link to next slide) Can be substituted with 3 slides “is it in our culture/” Explain aims of presentation - 3 parts overview of green tourism, climate change and other factors Specifics of GTBS Practical exercises Plus guest speakers
  • This is what its all about – we only have ONE world
  • Aim To show that we as a nation are using resources at an unsustainable rate This comes from a world wide fund for nature project called one planet living and relates to the idea of carbon footprinting – basically calculating how much on average a citizen of each country uses. This is then compared to the finite world resources – so to be sustainable it must be 1 or less as an average across the globe At present there is a huge inequity in how resources are used with USA at top and UK at 3 – which is still to high. Also worth mentioning that China and India although relatively small per capita have huge populations so in absolute terms they are huge and increasing development is likely to see that rise
  • What can we do at VB Become a tree hugger – live in a tepee ??
  • How eco can VB’s new offices be ?? Complex of yurts – Tree House – composting toilets
  • May be not so extreme – but there are lots of eco-technologies that could be included Ground Source heat pumps that collect heat from the ground Rainwater harvesting to collect rainwater to flush toilets etc.
  • Application Process What's on the application form Aim to visit all new members within 3 months There is a cost in joining Related to size of business Reasonable and only covers costs Audit Visits - What they comprise Members of IEMA (institute of Environmental Managers and Assessment) 2 hour visit, then once every two years Audit of the measures you are undertaking – look at everything (BUT you don’t have to do everything) Advice and support where improvements can be made Receive an audit report showing how you scored Relevant information and support Advisory visits – how do these work – Cost (check with office) Membership Pack Plaque Certificate Green folder with datasheets
  • Handout: Sample benchmarking sheet – excel spreadsheet
  • Communication Let people know what you are doing Marketing edge Educates them
  • Lighting Typically 10-20% of bill Low-energy (available in many types) bulbs – CFL In appropriate places Sensors Timers (i.e. dawn dusk and timer outside) & Occupancy Insulation Loft and walls Double glazing Draughts Tanks Heating Efficient serviced boiler Space Heating Typically 50% in large hotel TRVs Controls (Zone stats) Water heating & storage Typically 10-20% Temperature of tank Instant or stored Appliances Catering typically 18% Small kettles Fridges (A-rated) – example of costs Monitor Plugs Renewable Energy GSHP, Hydro, Wind, Solar, Biomass Heat recovery
  • Props Savaplug
  • Taps & Showers Dripping & left running (example of dripping tap volume and cost) Tap running when you brush your teeth (how much) Aerator Push taps Restrictor valves Toilets Figure of how much water is wasted in toilet????? Low Flush Waterless Hippos or bottles Cistermisers Appliances Dishwashers and washing machines Grey water and rainwater Depends if on mains and /or meter Harvesting Rainwater butts Not sprinklers Treatments UV rather than chlorine Bunded fuel store Fuel and Chemical store Swimming pools Reiterate – not to throw all away and replace with efficient
  • Benefits Purchasing power of a group Problems Keeping staff informed/aware Management seen as imposing by staff on ground Lack of forsight in investment priorities Eg Glasgow – Gold down to Bronze largely because of people
  • Recycled Goods Paper toilet roll (Nouvelle or co-op) Plastic – outdoor furniture, bin liners Ethical purchasing/Fair trade Co-op Food and Drink Food accreditation schemes Organic Local food (food miles) – keeps sops open goes into local community (stat on how much it is worth???) Seasonal varieties Building Materials Lime FSC wood Crafts Chlorine and Phosphate free Eco balls Ecover Energy tariffs All of these have a marketing value
  • Benefits Purchasing power of a group Problems Keeping staff informed/aware Management seen as imposing by staff on ground Lack of forsight in investment priorities Eg Glasgow – Gold down to Bronze largely because of people
  • Waste hierarchy (RRRR) can save you money Recycling Dosing Printer cartridges Soap Textiles Furniture Composting Copactor
  • Public transport Promotion (discounts and advertising) Information (timetables) Drop off (rename bus stop) Walks and cycling - promotion Information (maps, guidebooks etc) Walkers and cyclists Bike storage Bike Hire Coach park Car share PSV
  • Green Initiative Sponsor or get involved in beach cleanups/sponsor bins etc Information Books Diary Support wildlife Plant trees Provide nesting sites/boxes Wildlife areas (ponds/meadows) Access Texture/scented gardens
  • Green Tourism Business Award training museums dec 2011

    1. 1. GREEN TOURISM BUSINESS SCHEME Andrea Nicholas Director Green Business UK Ltd Manager Green Tourism Business Scheme
    2. 2. What is Sustainable Tourism?
    3. 4. one planet living United States - 5 UK - 3 Fair Share – 1
    4. 5. <ul><li>Environmental & Social Issues </li></ul><ul><ul><li>Climate change </li></ul></ul><ul><ul><li>Sea level rise / melting ice caps </li></ul></ul><ul><ul><li>Reversal of gulf stream </li></ul></ul><ul><ul><li>Affects on nature / biodiversity </li></ul></ul><ul><ul><li>Weather patterns – Drought, Flooding, erratic </li></ul></ul><ul><ul><li>Population pressures (7 Billion pop – 31 st Oct 2011) </li></ul></ul><ul><ul><li>Resource use / peak oil / fuel costs </li></ul></ul><ul><ul><li>Food scarcity / fuel crops </li></ul></ul><ul><ul><li>Poverty </li></ul></ul><ul><ul><li>War </li></ul></ul>
    5. 6. <ul><ul><li>Cairngorm Ski Resort </li></ul></ul>Case Study Scotland <ul><ul><li>Summer activities </li></ul></ul><ul><ul><li>Bird watching </li></ul></ul><ul><ul><li>Exhibitions </li></ul></ul><ul><ul><li>Guided Walks </li></ul></ul><ul><ul><li>Shopping </li></ul></ul><ul><ul><li>Restaurant </li></ul></ul><ul><ul><li>Ceilidh Nights </li></ul></ul><ul><ul><li>Children’s activities </li></ul></ul><ul><ul><li>Camera Obscura </li></ul></ul><ul><ul><li>Mountain Experience </li></ul></ul><ul><ul><li>Two Websites </li></ul></ul><ul><ul><li>Summer & Winter </li></ul></ul>
    6. 7. Government Policy <ul><li>Climate Change Act </li></ul><ul><li>Reduction of emissions </li></ul><ul><li>(Compared to 1990 baseline) </li></ul><ul><li>34% by 2020 </li></ul><ul><li>80% by 2050 </li></ul><ul><li>Taxation / Legislation </li></ul><ul><li>Landfill Tax </li></ul><ul><li>Food waste / organic </li></ul><ul><li>WEEE </li></ul><ul><li>CRC </li></ul>
    7. 11. <ul><li>The Key Challenges are: </li></ul><ul><li>To reduce the environmental and social impact of tourism </li></ul><ul><li>In a way that encourages and engages – not negative and guilt-ridden </li></ul><ul><li>To help businesses and their visitors help the planet (and feel good) </li></ul>
    8. 12. Lao Spirit Eco Resort Laos <ul><li>Creating jobs keeps the people away from cutting trees (deforestation) </li></ul><ul><li>Protects the old lao-french colonial houses </li></ul><ul><li>Bungalows built in traditional style by local craftsmen and artists </li></ul><ul><li>Maintain a good relationship with the nearby village of Xieng Lom. </li></ul>
    9. 13. Treasure Island Resort Fiji <ul><li>Team responsible for implementation of environmental and social sustainable measures </li></ul><ul><li>Products and services sourced locally wherever possible </li></ul><ul><li>Employ local Fijian staff in most areas of the company </li></ul><ul><li>Ongoing wildlife projects with visitors and communities </li></ul>
    10. 14. Grecotel Greece <ul><li>Over 4,000 employees makes Grecotel the largest employer in Greek tourism sector </li></ul><ul><li>Co-operates with local farmers on Crete to ensure a supply of locally and ecologically produced food </li></ul><ul><li>Opened the Agricultural Park 2001 to public visitors – trains local farmers and promotes local agricultural products </li></ul>
    11. 15. Serena Hotels Africa / Asia <ul><li>All construction used local materials & labour; building designed to blend with its natural settings </li></ul><ul><li>Guests invited to plant a tree at the Amboseli Serena Safari Lodge to aid reforestation </li></ul><ul><li>Increases employment and manpower development </li></ul><ul><li>Promotes awareness of the environment and improves appreciation of cultural traditions </li></ul>
    12. 17. What is the GTBS?
    13. 18. “ Quality in the Environment” “ Tourism businesses working towards exceeding customer expectations in a responsible manner”
    14. 19. <ul><ul><li>What is the GTBS? </li></ul></ul><ul><li>Sustainable Tourism grading programme covering all types of tourism business – operating for 14 years </li></ul><ul><li>Owned & developed by Directors - Jon Proctor & Andrea Nicholas </li></ul><ul><li>Operated by private, not-for-profit company – Green Business not funded by Government / agencies – self-financed through membership fees </li></ul><ul><li>Over 2400 current members, over 7000 grading visits & criteria in 4 th edition </li></ul><ul><li>Only green certification programme operating throughout all UK & Ireland and promoted by UK and Irish National Tourism Agencies </li></ul><ul><li>Validated by International Centre for Responsible Tourism since 2008 – reassessment December 2011 </li></ul><ul><li>Recognised internationally as one of leading labels in the world </li></ul>
    15. 20. <ul><li>1997 </li></ul><ul><li>00 - 06 </li></ul>10+ English pilot projects – Devon, East England, North West, Broads, New Forest, North East, Cumbria <ul><li>2007 </li></ul><ul><li>2008 </li></ul>GTBS validated by International Centre for Responsible Tourism – VisitEngland <ul><li>2007 </li></ul>3 yr project with LDA to Green London for the Games
    16. 21. <ul><li>2009 </li></ul>Pilot Brecon Beacons / Powys - endorsed by VisitWales - Welsh Translation <ul><li>2010 </li></ul>GTBS pilot in British Columbia – Canadian criteria <ul><li>2011 - 15 </li></ul>Development of Sustainable Tourism & Quality product in West Sweden <ul><li>2012 / 14 </li></ul>Greening the Games – Olympics 2012 Commonwealth Games, Glasgow 2014 <ul><li>2010 </li></ul>Project in South Kerry – Rollout in Ireland
    17. 22. <ul><ul><li>Assessment </li></ul></ul><ul><ul><li>On-site assessment by appointment </li></ul></ul><ul><ul><li>Advice and recommendations on the Signifcant Impacts of business, customers, staff, suppliers, community </li></ul></ul><ul><ul><li>Identify cost savings / marketing opportunities </li></ul></ul><ul><ul><li>Assessors Training / Standards </li></ul></ul><ul><ul><li>Environmental degree & registered auditors with IEMA </li></ul></ul><ul><ul><li>4 month training – ongoing mentoring + training 3x/yr </li></ul></ul><ul><ul><li>Gain regional / destination specific knowledge </li></ul></ul><ul><ul><li>7 Full-time assessors to cover 1400+ visits / year </li></ul></ul>
    18. 23. <ul><ul><li>Scotland 840 </li></ul></ul><ul><ul><li>South West 440 </li></ul></ul><ul><ul><li>South East 167 </li></ul></ul><ul><ul><li>North West 183 </li></ul></ul><ul><ul><li>North East 119 </li></ul></ul><ul><ul><li>West Midlands 77 </li></ul></ul><ul><ul><li>East England 100 </li></ul></ul><ul><ul><li>East Midlands 56 </li></ul></ul><ul><ul><li>Yorkshire 112 </li></ul></ul><ul><ul><li>London 149 </li></ul></ul><ul><ul><li>Wales 90 </li></ul></ul><ul><ul><li>Jersey 12 </li></ul></ul><ul><ul><li>Northern Ireland 15 </li></ul></ul><ul><ul><li>Ireland 72 </li></ul></ul><ul><ul><li>Canada 25 </li></ul></ul><ul><ul><li>Total 2472 </li></ul></ul>Membership
    19. 24. <ul><li>563 </li></ul>Self-catering <ul><li>279 </li></ul>Bed & Breakfast / Guest Houses <ul><li>715 </li></ul>Hotels <ul><li>383 </li></ul>Visitor Attractions / Museums (x 42) / Castles / Gardens <ul><li>140 </li></ul>Tourist Information Centres / Corporate Offices <ul><li>94 </li></ul>Activity Providers / Tour Operators / Ranches / Ski Lodge <ul><li>55 </li></ul>Conference Centres / Events Venues <ul><li>193 </li></ul>Holiday Parks / Camping / Hostels / Campus Accommodation <ul><li>50 </li></ul>Restaurants / Pubs / Cafes / Inns / Motels / Caterers
    20. 25. Groups
    21. 26. <ul><li>Why Business Join </li></ul><ul><li>84% for marketing advantage* (10% higher occupancy) </li></ul><ul><li>80% have reduced running costs* (average 20%) </li></ul><ul><li>74% to improve quality of experience* </li></ul><ul><li>71% for satisfaction of guests and staff* </li></ul><ul><li>58% of visitors would choose a green graded business** </li></ul><ul><li>* VisitEngland GTBS members survey March 2009 (300 businesses) </li></ul><ul><li>** VisitEngland Visitor survey 2010 (2000+ respondents) </li></ul>
    22. 27. <ul><li>40,000 unique visitors a month </li></ul><ul><li>3,000 followers on twitter </li></ul><ul><li>Discount for GTBS members for listing and review </li></ul>
    23. 28. <ul><li>SUSTRANS </li></ul><ul><li>All GTBS sites listed on online maps </li></ul>
    24. 29. <ul><li>Online trip planner </li></ul><ul><li>App for all mobile devices </li></ul>
    25. 30. Green Searches <ul><li>Expedia </li></ul><ul><li>Online booking site </li></ul><ul><li>Green search for Hotels </li></ul>
    26. 31. Corporate Travel Booking Sites <ul><li>Booking Services International – BSI </li></ul><ul><li>Joining x 5 UK offices </li></ul><ul><li>Training with key account sales teams </li></ul><ul><li>Inntel </li></ul><ul><li>Training with key account sales teams </li></ul>
    27. 32. YouTube: GreentourismGTBS Twitter : The_GTBS FaceBook : Green Tourism
    28. 33. <ul><li>Green Searches for GTBS on websites </li></ul><ul><li>Visit Britain’s UK & 40+ foreign language sites </li></ul><ul><li>Visit Scotland, Visit England, Visit Wales, NITB and Failte Ireland </li></ul><ul><li>UK Destination Management Organisations e.g. Go Lakes, Broads, Cairngorms </li></ul><ul><li>Booking Services International (BSI) </li></ul><ul><li>Sabre Holdings sites including Travelocity </li></ul><ul><li>Online Trip Planner & Mobile Device App - TripSketch </li></ul><ul><li>Expedia </li></ul><ul><li>Inntel </li></ul><ul><li>ICE (Green Loyalty Card) </li></ul><ul><li>  </li></ul>MARKETING / PROMOTION
    29. 34. <ul><li> </li></ul>Free Listing on website 25,000 individual sessions / month Top listing on Google for Green Tourism
    30. 35. Members Area
    31. 36. Suppliers Offers
    32. 37. Newsletters
    33. 38. <ul><ul><li>Full environmental audit of business </li></ul></ul><ul><ul><li>Bespoke advice on cost savings appropriate to business (on average 20%) </li></ul></ul><ul><ul><li>Action plan, recommendations, advice and support on measures to implement </li></ul></ul><ul><ul><li>Promotion and marketing through GTBS – PR & Press campaigns </li></ul></ul><ul><ul><li>Membership of GTBS and all on-going benefits & support </li></ul></ul><ul><ul><ul><li>Monthly Technical Newsletter </li></ul></ul></ul><ul><ul><ul><li>Members area with 60+ technical factsheets </li></ul></ul></ul><ul><ul><ul><li>Technical advice / helpline / support </li></ul></ul></ul>BENEFITS <ul><li>20+ Suppliers Discounts – e.g. </li></ul><ul><li>Delphis eco chemicals 30% Nordic eco shower 30% </li></ul><ul><li>Ecover 20% Gilchrist and Soames 15% </li></ul><ul><li>Rapanui ethical clothing 10% NET LED lighting 10% </li></ul><ul><li>  </li></ul>
    34. 39. <ul><li>Appointments for grading visit offered 6-7 wks notice </li></ul><ul><li>Grading visit ~ Report within 4 weeks / GOLD committee </li></ul><ul><li>Revisit once every 2 yrs – continual improvement </li></ul><ul><li>Membership Process </li></ul><ul><li>Contact GTBS for membership pack (no obligation or cost) </li></ul><ul><ul><ul><li>[email_address] </li></ul></ul></ul><ul><li>Complete and return application form </li></ul><ul><li>Membership fee (£100 - £700 / year) </li></ul><ul><li>Receive awaiting grading logo, members area & newsletters </li></ul>
    35. 40. <ul><ul><li>MEMBERSHIP FEES </li></ul></ul><ul><ul><li>Joining Fee (one-off) £70.80 </li></ul></ul><ul><ul><li>Annual Fees Free Entry to Museum - number of full-time employees </li></ul></ul><ul><ul><li>Entry Fee – number of visitors / café / shop </li></ul></ul><ul><ul><ul><ul><li>VA 1-5 FTE £108.36 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>VA 6-10 FTE £176.09 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>VA < 20,000 no café / shop £122.42 </li></ul></ul></ul></ul><ul><ul><ul><ul><li>VA 20-50,000 café / shop £270.90 </li></ul></ul></ul></ul><ul><ul><li>Warwickshire Museums Project </li></ul></ul><ul><ul><li>Free Joining Fee (£70.80) </li></ul></ul><ul><ul><li>Available for any business joining before 31 st March 2012 </li></ul></ul>
    36. 41. <ul><li>Description: Lead Mining Museum </li></ul><ul><li>Main Achievements </li></ul><ul><li>Water: Composting toilets </li></ul><ul><li>Energy: LED lights, condensing boiler, green energy tariff </li></ul><ul><li>Nature: Red squirrel protection, ecology backpacks </li></ul><ul><li>Cultural: Helping rural young people's access to cultural activities </li></ul><ul><li>Social: Free visits for underprivileged children, family wildlife events </li></ul><ul><li>Traditions: Crafts, music, artists, education on lives of miners </li></ul>
    37. 42. <ul><li>Description: 2-Room B&B </li></ul><ul><li>Main Achievements </li></ul><ul><li>Walkers & Cyclists Welcome </li></ul><ul><li>Transport: Public transport links on web and offer pick ups </li></ul><ul><li>Website: Environmental section on actions & GTBS promotion </li></ul><ul><li>Food: All local food breakfast </li></ul><ul><li>Wildlife: Strong focus on local and on-site </li></ul><ul><li>Champion: Green training sessions, working with local tourism association </li></ul><ul><li>Thistle Award Finalist </li></ul>
    38. 43. <ul><li>Description: Adventure Travel Company </li></ul><ul><li>Main Achievements </li></ul><ul><li>Nature: Education of guests, leave no trace </li></ul><ul><li>Travel: Guests use public transport </li></ul><ul><li>Energy: Good monitoring of fuel consumption </li></ul><ul><li>Champion: Green business network </li></ul><ul><li>Marketing: Green Tourism central to strategy </li></ul><ul><li>Won other awards e.g. Responsible Travel Award </li></ul>
    39. 44. <ul><li>Description: Youth Hostel on Isle of Arran </li></ul><ul><li>Main Achievements </li></ul><ul><li>Water: Rainwater harvesting to flush toilets </li></ul><ul><li>Energy: Ground source heat pump, </li></ul><ul><li>Nature: Sponsor Arran Wildlife Festival, good local knowledge </li></ul><ul><li>Cycling: Bike hire available, maps and drying room </li></ul><ul><li>Social: Promote Island produce, cheese, beers, crafts </li></ul><ul><li>Refurbishment: Energy measures installed allowed winter opening </li></ul>Lochranza Youth Hostel
    40. 45. <ul><li>Description: Rural Self-catering </li></ul><ul><li>Main Achievements </li></ul><ul><li>Food: Local produce info on website </li></ul><ul><li>Water: Rainwater harvesting system </li></ul><ul><li>Energy: Solar water heating & low energy lighting </li></ul><ul><li>Tradition: Sensitive renovation, reuse of local / original materials </li></ul><ul><li>Guests info: Good interpretation for guests on green measures </li></ul><ul><li>Finalists in Environment Agency Water “Save” Awards 2009 </li></ul>Old Rectory Barn Brecon Beacons National Park
    41. 46. <ul><li>Description: 19 Rooms B&B </li></ul><ul><li>Main Achievements </li></ul><ul><li>Local Food: Breakfast is local & organic </li></ul><ul><li>Community: Co-ordinate local food festival </li></ul><ul><li>Cleaning: Use soap nuts to wash sheets </li></ul><ul><li>Compost: Supply water in biodegradable corn starch bottles </li></ul><ul><li>Social: support local hospice </li></ul><ul><li>Central to marketing of business </li></ul>
    42. 47. <ul><li>Description: Holiday Park </li></ul><ul><li>Main Achievements </li></ul><ul><li>Water: Timers on showers </li></ul><ul><li>Energy: Motion sensors for lighting </li></ul><ul><li>Nature: Boxes and feeders, children’s wildlife quiz </li></ul><ul><li>Waste: Organic waste collected and composted </li></ul><ul><li>Social: High % of fair trade and ethical produce in shop </li></ul><ul><li>Local: Promote Cornish products, crafts, beers </li></ul>
    43. 48. <ul><li>Description: Nature Based Visitor Attraction </li></ul><ul><li>Main Achievements </li></ul><ul><li>Policy: Strong commitment to environment </li></ul><ul><li>Staff: Staff members aware and proactive </li></ul><ul><li>Waste: Recycling points </li></ul><ul><li>Crafts: Ethical & fair trade produced clothing </li></ul><ul><li>Wildlife: llama walks around site, interpretation boards </li></ul><ul><li>Cafe: Local food, natural, no ‘E’ numbers, don’t sell Coke / Pepsi </li></ul>
    44. 49. What our Members Say “ Through green awareness based upon the GTBS we have reduced our energy spend by £3 million per annum across 38 properties since 2007 ” Ramada Jarvis Hotels “ Operating costs across the business are much reduced since we began on our green journey and, in 2010 alone, we saved £18,000 on our heating bill Battlesteads Hotel, Northumberland   “ Since 2007, over £260,000 of business has been secured as a result of our green credentials” Maximillion Events: Edinburgh 25% of bookings are guests coming specifically because we are a green business’ Banceithin Farm & Holiday Cottages, Wales   ‘ The highly detailed GTBS Audit gives us a comprehensive structure with which to measure and monitor our environmental performance, and that in turn helps us identify areas where we can reduce costs. GTBS Inspectors and staff are helpful, supportive and a useful source for advice and information’ Carolyne Charrington, Treshnish & Haunn, Isle of Mull    
    45. 50. “ They encourage their clients to think ‘green’ and instil the green ethos in all new staff ” VistScotland was a customer of Maximillion Events   ‘ We enjoyed our stay at Haunn very much and found your commitment to the environment inspirational.’ D and T from Wales @ Tresnish & Haunn Cottages, Mull   “ They re-connect their visitors between their place and products and the beautiful Brecks environment their visitors see around them ” Mr & Mrs Macrae @ Strattons Hotel, Norfolk   “ There was no compromise to comfort – in fact the green aspects only enhanced our stay” Mrs Jenkins @ Alexander House, Perthshire They believe in the application of green issues as adding value to the experiences enjoyed by their customers’ Mr Nicoll @ Battlesteads Hotel   Encouraging us to hang up our car keys for the whole weekend and use alternative transport in exchange for a discount on our accommodation fees was inspired’ Guests @ Cote How Guest House, Cumbria       What Their Guests say…
    46. 51. 10 sections 100+ measures Criteria Compulsory Innovation Eight Technical Sections Minimum 3/4/5 in each section to achieve Bronze/Silver/Gold Re-grading visit once every two years – continual improvement Version IV Criteria
    47. 52. Scoring Version IV Criteria Measures scored (~ 3, 4, 5 per technical section) 60 Points for each measures based on performance 0 - 5 Maximum points = 100% 300 BRONZE = 120 – 194 points >40% SILVER = 195 – 239 points >65% GOLD = 240 – 300 points >80%
    48. 53. 1. Compulsory Legal compliance Minimising risks Annual consumption Environmental Policy                  
    49. 54. 2. Management Green management / evidence file Specialist Advice / Staff Awareness / Resource Monitoring Monitoring Natural / Built Heritage Visitor Feedback / green events ☺ £
    50. 55. “ understanding how we affect the environment is key to reducing our environmental impact ” 3. Communication Responsible visitors charter Environmental education / towel policy Networking / GTBS promotion Community projects / green lifestyle information ☺ £
    51. 56. 4. Energy Low energy light bulbs A rated appliances / good seals on refrigeration LED light bulbs / timers / sensors Loft insulation / zone controls / high efficiency boiler Tank and pipe lagging / temperature controls Renewable energy “ Simple steps can save energy and money immediately” £
    52. 57. Refrigeration & Freezing <ul><li>Maintenance is VITAL </li></ul><ul><li>Defrost Regularly </li></ul><ul><li>Check door seals </li></ul><ul><li>Shut the door </li></ul><ul><li>Install curtains in walk-in units </li></ul><ul><li>Position appropriately </li></ul>
    53. 58. 5. Water Low flush toilets Waterless urinals Aerator Taps / percussion taps / washroom controls Water reuse / water butts Fuel storage / eco-cleaners £ “ In the UK every person uses an average of 150 l of water per day. ”
    54. 59. Reducing Toilet Flush 10 toilets with 12 litre cistern flushed 4x per day for 365 days 12l Uses 175200l Costs £154 10l Used 146000l Costs £143 saves 29200l Saving £11 – Cost £0 (Dual Flush could save more <6l) “ Save-a-Flush”                  
    55. 60. “ We can all influence others by choosing where we spend our money” 6. Purchasing Paper products in housekeeping Regional / local food & drinks Organic food / sustainable products / recycled paper Fair Trade products / Rainforest Alliance Slow food / local meat / fish / veg / fruit ☺ £
    56. 61. Recycled Paper Products Recycled Plastic Products                  
    57. 62. 7. Waste Hazardous waste disposal Bulk buying / dispensers / dosing systems Paper / bottles / cans / cardboard / plastic etc. Printer cartridges / furniture / PCs to charity / schools Composting ☺
    58. 63. 8. Travel Marketing material has info on public transport Public transport promotion / car free days Walking / Cycling information Staff travel / use of alternative fuel cars Health benefits for staff & guests / offsetting emissions ☺ “ Only 12 per cent of all journeys are made by public transport in comparison to 85 per cent made by cars, vans and taxis.”
    59. 64. 9. Natural & Cultural Heritage Wildlife or Cultural based organisation Local and on-site flora & fauna / natural heritage Cultural events / festivals Wildlife area ☺                  
    60. 65. Thank You Andrea Nicholas 01738 632162 [email_address]