In the managed services space, printers are often overlooked in favour of more valuable hardware like servers, desktops and other peripherals. But ordering print supplies and placing service calls are often time-consuming and tedious tasks for end users, resulting in device downtime, lost productivity and high device management costs. If you’re not managing your customers’ printers, you’re leaving money on the table. Data collection agents (DCAs) like DCA Pulse and Onsite enable you to remotely manage print devices so your customers don’t have to worry about them. Learn more about device management today!

1. Elise McFarlane, Global Marketing Manager
marketing@printfleet.com
November 20, 2018
DCA Pulse and Onsite

2. PRINTFLEET
Device Management Learn moreabout MPS
Visit our blog, PrintFleet Talks
• #1 global brand in device monitoring category –
collecting data on over 14M devices
• Collaborative R&D relationships with all
manufacturers
• Extensive industry experience working with the
largest OEMs, Distributors and Dealers
• Trusted by more than 6,000 Dealers
FUTURE OF DATA COLLECTION

3. PRINTFLEET
Poll #1: Are your currently using a remote monitoring tool like PrintFleet or FMAudit?
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Yes No I don't know
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4. PRINTFLEET
Disconnected Data
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5. PRINTFLEET
Remote Monitoring
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Improve inventory management
and automated supplies fulfillment
Consolidate old and problem
devices to drive hardware sales
Streamline service delivery and
meet your customer SLAs
Improve customer satisfaction
and generate recurring revenue

6. PRINTFLEET FUTURE OF DATA COLLECTION
DCA Pulse

7. PRINTFLEET
Overview of Enhancements
Impressions and sheets
Better account for media
usage
Model definition files
Collect accurate, reliable data available per
OEM specifications
Custom scan intervals
Set unique scan intervals for meters,
supplies, attributes and error codes
Cross-platformcapability
Use DCA Pulse on Windows,
macOS, Linux and Raspberry Pi
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8. PRINTFLEET
• Model definition files are created from manufacturer
specifications provided to PrintFleet as a result of close
working relationships with the manufacturers and are both
model and firmware version specific
• Model definition files are stored on PrintFleet’s model
definition server, a component of PrintFleet Central
• As soon as model definition file is put into PrintFleet
Central, it is available to users
Model Definition Files
Difficult to define ‘supported’
Our methodology
Process for requesting a model
definition file
Build and deployment process
FAQs
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9. PRINTFLEET
Impressions and Sheets
Resources
Impressions and Sheets
Whitepaper
• Like labels for supply levels and meters, there is no industry standard for how manufacturers
account for media usage (e.g. page size, page coverage, sides of paper)
• Challenge was to develop a solution that could accurately record what media is being used
• Sheet: refers to the physical sheets
of media or paper
• Impression: refers to printed sides
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10. PRINTFLEET
• DCA Pulse separates discovery from other scan types, enabling individual scan intervals for meters,
supplies, attributes, and errors
Scan Intervals
Resources
Device Management
Whitepaper
Default Min Max
Discovery 30 mins 10 mins 720 mins
Meters 120 mins 10 mins 720 mins
Supplies 60 mins 10 mins 720 mins
Errors 60 secs 30 secs 600 secs
Attributes 360 mins 10 mins 720 mins
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11. PRINTFLEET
• DCA Pulse continues to work on Windows but can be installed and operate on other operating
systems such as:
• macOS
• Linux distributions such as Ubuntu and Debian
• Dedicated specialized form factor devices such as Raspberry Pi running the Raspian OS
Cross-Platform Capability
Resources
Device Management
Whitepaper
FUTURE OF DATA COLLECTION

12. PRINTFLEET
Flexible deployment
The cross-platform capability allows you to deploy DCA Pulse on low cost devices such as Raspberry
Pi and low cost Linux Intel-based platforms
Performance efficiency reduces overall operation costs
Only new or changed data is sent to PrintFleet Optimizer for less processing, more efficient storage
and reduced transmission costs
Proactive device management and automation reduces service costs
Customize your scan settings to improve your service and supply management
Low cost and simplicity means you can monitor more devices
Monitor more of your customers’ MIF and increase the number of devices under contract
Benefits of DCA Pulse
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13. PRINTFLEET FUTURE OF DATA COLLECTION
Poll #2: What is the main obstacle(s) preventing you from installing a DCA? Check all that apply.
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Data security Quality of device data Breaking existing
integrations
Change to existing
processes
End user
education/objections
AM PM

14. PRINTFLEET
• Phase One: DCA Pulse as the default data collection agent, have DCA 4.x and DCA Pulse run in parallel
• Phase Two: Soft disable of DCA 4.x so that the data collection agents ‘hibernate,’ DCA Pulse will take
over data collection
• Phase Three: DCA 4.x will eventually be deleted
Looking Ahead
The future of DCA 4.x and DCA Pulse
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15. PRINTFLEET
• Accounting for non-standard supply types beyond CMYK
• Report on variations in same colour (e.g. black, matte black, photo black)
• Report on two of same colour (e.g. black, black)
Looking Ahead
Alternative supplies
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16. PRINTFLEET
• First step was cross-platform capability of DCA Pulse – ability to monitor devices in a range of
environments
• Alternative supplies is the next step to accounting for alternative devices in the UI
• Examples: wide format printers, label printers, POS printers
Looking Ahead
Alternative devices
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17. PRINTFLEET
• Local Print Agent (LPA) is only available for DCA 4.x
• Determining scope of work for local device support in DCA Pulse
• Important question to ask customers: why do you need local devices?
Looking Ahead
Local device support
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18. PRINTFLEET FUTURE OF DATA COLLECTION
Onsite

19. PRINTFLEET
Overview of Enhancements
Remotemanagement
Control all network, security
and scan settings
Technology enhancements
Future-proof Onsite and build the
foundation for additional enhancements
Remotediagnostics
Address any device and DCA
issues from anywhere
Cross-platformcapability
Use Onsite Java on Windows,
macOS, Linux and Raspberry Pi
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20. PRINTFLEET
• View and control all Onsite 4 settings
from anywhere with internet access
• All scheduled scans
• Device credentials
• Account details
• Security
• Destinations
• Proxy
• SNMP Traps
Remote Management
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21. PRINTFLEET
• Ensure compatibility with all current and future Windows versions for the foreseeable future
• Meet the requirements of security-conscious customers, including Government, Education and Military
• New technology framework including Microsoft .NET 4.7.2 lays the groundwork for future planned
enhancements
Technology Enhancements
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22. PRINTFLEET
• Adjust logging level
• View and retrieve logs
• Collect MIB walks
• Initiate scans
Remote Diagnostics
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23. PRINTFLEET
• Onsite 4 continues to run on Windows, but Onsite Java can be installed and operate on other
operating systems such as:
• macOS
• Linux distributions such as Ubuntu and Debian
• Dedicated specialized form factor devices such as Raspberry Pi running the Raspbian OS
Cross-Platform Capability
FUTURE OF DATA COLLECTION

24. PRINTFLEET
Flexible deployment
The cross-platform capability allows you to deploy Onsite Java on low cost devices such as
Raspberry Pi and low cost Linux Intel-based platforms
Performance efficiency reduces overall operation costs
Configuring network, security, and scan settings remotely allows you to quickly and easily adapt to
changes in your customers’ environment or needs
Diagnostic tools reduce service costs and improve CSAT
The ability to remotely troubleshoot device support and DCA issues means fewer visits to the
customer site and fewer interruptions to their business
Low cost and simplicity means you can monitor more devices
Monitor more of your customers’ MIF and increase the number of devices under contract
Benefits of Onsite 4
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25. PRINTFLEET FUTURE OF DATA COLLECTION
Poll #3: What features would you like to see in a future DCA? Please check all that apply.
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One best of breed DCA
going forward
Both DCAs supply data to
PFO and/or FMA Central
Local support consistent
across both DCAs
Wide format support with
both DCAs
Other
AM PM

26. PRINTFLEET FUTURE OF DATA COLLECTION
Printers are dumb
Printers can tell you a lota lot

27. PRINTFLEET
PrintFleet
• DCA Pulse Brochure
• DCA Pulse Whitepaper Series
Device Management, Standard Types
and Impressions and Sheets
DCA Pulse Help Documents
FAQs for DCA Pulse and PrintFleet
Central, DCA Comparison Chart
http://info.printfleet.com/dca-pulse
Resources
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FMAudit
• FMAudit Brochure
• Testimonials & Videos
• The Power of Integration
Learn more about e-automate and FMAudit
http://fmaudit.ecisolutions.com/testimonial
s/video-ray-morgan-company.aspx

28. PRINTFLEET
Contact
Visit www.printfleet.com or call us at 1.866.382.8320
Let’s have a conversation!
Contact us today to learn more
about remote monitoring.
Get Connected
Follow us on social to stay up-to-
date with PrintFleet.
FUTURE OF DATA COLLECTION

29. Thank You