Pooja Kude is seeking a position as a junior system administrator. She has 1.3 years of experience in IT system-side support providing L1/L2 support to customers. She is skilled in networking, configuring routers and switches, and troubleshooting Windows clients. She has knowledge of protocols like RIP, OSPF, EIGRP and skills in ACL, NAT, VLANs, and more. She is currently looking to apply her technical, communication, and customer support skills.

1. +91 80503 95410
Poojakude01@gmail.com
POOJA KUDE
PROFILE SUMMARY - 1.3 Year Industrial experience in IT- System Side L1/L2 Support.
- Skilled in Configuring, networking, and troubleshooting windows clients,
Routers and Switches.
- An effective team player with exceptional planning and execution skills
coupled with a systematic approach and quick adaptability.
SKILLS & ABILITIES - Good understanding of OSI Model, TCP/IP protocol suite.
- Install, Configure and Troubleshoot Networking Equipment’s Routers and Switches.
- Knowledge in routing protocols - RIP V1/V2, OSPF and EIGRP.
- ACL, NAT, PAT, Port Security.
- VTP, VLAN, Trunking.
- Knowledge on Windows operating system and Microsoft Office.
- Excellent oral and written communication skills.
- Effective customer requirement management.
EXPERIENCE JR.SYSTEM ADMIN, DIYA SYSTEMS, MANGALORE
5th March 2015 till 7th June 2016
Responsibilities :
- Responsible to provide L1/L2 support to customers over Interactive Chat & Mailing.
- Track and Maintain issues handled thru excel & home grown applications.
- Manage and resolve issues related to Technical, Billing and Sales hosting services for
our US clients.
- Key member for providing assistance while designing websites, Managing Shared VPS
and Dedicated hosting accounts.
- Execute tasks on VDECK, cPanel and Control Panel
Accomplishments :
- Received appreciation mails from customers for on time resolution of issues.
EDUCATION BE (ELECTRONICS & COMMUNICATION) FROM JAIN COLLAGE OF ENGINEERING, BELGAUM
2011-2015 (62.5%)
PUC FROM GSS COLLAGE, BELGAUM 2011 (50.5%)
SSC FROM DIVINE PROVIDENCE CONVENT HIGH SCHOOL, BELGAUM 2009 (85.5%)

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ACHIEVEMENTS - Participated in 15th Inter Collegiate Athletic Meet organized by Visvesvaraya
Technological University held at Siddaganga Institute of Technology, Tumkur.
- Was the Secretary of ECHO association of Electronics and Communication branch inJain
College of Engineering during the year 2013-2014.
- Secured 3rd place in Slow Bike race at 13KN organized by Jain College of Engineering.
ACADEMIC PROJECT CAR PARAMETER DIAGNOSISAND CONTROL USING SMARTPHONE
In this modern age automobile industries are changing and updating in rapid ways in
terms of engine performance, safety, economic and efficiency etc. In this project we have
implemented an idea to build a low cost car infotainment and controlling system based
on Smartphone
PERSONAL
INFORMATION
Name : Pooja Kude
Father’s Name : Chandrakant Kude
Date of Birth : November 9, 1992
Permanent Address : H.No 1317, CrossNo 2, Bhavani Nagar, Mandoli Road, Belgaum
Sex : Female
Marital Status : Unmarried
Hobbies : Dancing, Listening to music, playing games.
Languages Known : English, Hindi, Kannada and Marathi.
REFERENCES SHALL BE PROVIDED BASED ON REQUEST