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Best Practices
for GCC
Analytics Cheatsheet for GCC
Analytics KPIs included
www.polestarllp.com
How much value do you want to provide?
Most organizations
are here
Insights generation
Core
Foundational
analytics to setup
infrastructure and
basic reporting
Develop expertise
in analytics
techniques to
improve operations
Creating new
processes and
leveraging data for
decision making
Transformational
Without data,
you're just
another person
with an opinion.
- W. Edwards Deming
Where do GCCs stand?
Before we go into what the best practices are let's take
a look at where GCCs stand and where they want to be?
www.polestarllp.com
Action 1
Check the
cheatsheet to
know about
KPIs to track
Action 2
Action 3
Up to 85% of big
data projects fail to
meet expectations
How should you
transform?
Though the adoption of analytics has been on the rise, some
organizations are still unaware of how to transform it into their
desired state and its advantages. Here are a few key action
points needed for successful implementation.
Executive Sponsorship
This is one of the main reasons
analytics in GCC setup fails.
The time and effort needed to
let the data practice flourish
and grow needs strong backing
Establishing KPIs
Measuring the impact can
help understand the
effectiveness of activities.
Parameters can be measured
across phases.
Establishing stakeholders
As a part of governance, this
can help keep plans afloat
and alive in a continuous
cycle with effective
feedback.
Data Governance
Cumbersome
Processes
Business Centric
Reactive
Approach
Agile Business
Practices
Reusability Low
Value
Data Quality
Risk
Risk
Speed to Market
Collaboration
Transformational
Core
www.polestarllp.com
Vision Creation Enterprise Strategy Analytics CoE
establishment
Analytics Transformation
Checklist
Achieving your analytics potential does not happen overnight.
It’s the totality of small, individual milestones added up together.
This transformation begins with understanding the current state of
your analytics and the best practices you are following. Then about
understanding where the gaps are between the current and the
desired state. Then you can start working on bridging the gap.
Though this sounds easy, when broken down into multiple steps, the
problems can be pinpointed.
Clearistic vision with short and long term goals
Develop an introductory document with high-level
vision, project scope, and timeline
Identify the key workflows, stakeholders, technology,
and systems
List of desired future state requirements that
map to the vision
Identify the processes and applications that are
missing or hindering the organization from
succeeding.
Identify a single role or individual to own the
roadmap (e.g., CIO, data officer)
Clear, straightforward, and well communicated
Data standards
www.polestarllp.com
Security and compliance
Innovation and Skill
Speed to Market
These statistics
underscore the importance
of understanding the
factors that contribute to
the failure of analytics
projects, and of developing
strategies to measure the
effectiveness and impact
of analytics initiatives
What should you track?
02 03 04
Identify potential exposure to
sensitive data to unauthorized
access, misuse, or theft
Enable organizations to stay ahead of
the competition by developing new
solutions, insights, and capabilities
Enables organizations to quickly
derive insights from their data
Customer Centricity
01
Ensures that the insights generated
from analytics are aligned with the
needs and goals of the organization
Analytics Democratization and Adoption
05
For making data and insights accessible to all stakeholders in an organization, regardless of
their technical background or job function.
06 Business Insights and Data Culture
For measuring the impact of analytics in enterprises and to foster a culture that prioritizes
data-driven decision-making
Reusability
quotient
Objectives
achieved on
schedule
Releases per
month
Time to
decision
Training
Hours
Skill
assessments
Innovation
Pipeline
Number of
citizen data
scientists
Number of
brainstorming
sessions
Customer
Satisfaction
Sales
Growth
Net Promoter
Score (NPS)
Customer
acquisition cost
(CAC)
Lifetime value (LTV)
of customers
Data security
breaches
Compliance
violations
Data access
controls
Audit trails
Incident
response time
Penetration
testing
User adoption
rate
Time to
insights
Self-service
analytics usage
Business
impact
Data Quality
ROI of
insights
Data literacy
rate
Insights
adoption rate
Number of
insights
generated
Actionable
insights
generated
GCC Analytics KPI
Cheatsheet
www.polestarllp.com
"The most important
thing in analytics is not
data; it's the question."
W. Edwards Deming,
Statistician, and
Management consultant
www.polestarllp.com

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Best Practices For GCC Analytics

  • 1. Best Practices for GCC Analytics Cheatsheet for GCC Analytics KPIs included www.polestarllp.com
  • 2. How much value do you want to provide? Most organizations are here Insights generation Core Foundational analytics to setup infrastructure and basic reporting Develop expertise in analytics techniques to improve operations Creating new processes and leveraging data for decision making Transformational Without data, you're just another person with an opinion. - W. Edwards Deming Where do GCCs stand? Before we go into what the best practices are let's take a look at where GCCs stand and where they want to be? www.polestarllp.com
  • 3. Action 1 Check the cheatsheet to know about KPIs to track Action 2 Action 3 Up to 85% of big data projects fail to meet expectations How should you transform? Though the adoption of analytics has been on the rise, some organizations are still unaware of how to transform it into their desired state and its advantages. Here are a few key action points needed for successful implementation. Executive Sponsorship This is one of the main reasons analytics in GCC setup fails. The time and effort needed to let the data practice flourish and grow needs strong backing Establishing KPIs Measuring the impact can help understand the effectiveness of activities. Parameters can be measured across phases. Establishing stakeholders As a part of governance, this can help keep plans afloat and alive in a continuous cycle with effective feedback. Data Governance Cumbersome Processes Business Centric Reactive Approach Agile Business Practices Reusability Low Value Data Quality Risk Risk Speed to Market Collaboration Transformational Core www.polestarllp.com
  • 4. Vision Creation Enterprise Strategy Analytics CoE establishment Analytics Transformation Checklist Achieving your analytics potential does not happen overnight. It’s the totality of small, individual milestones added up together. This transformation begins with understanding the current state of your analytics and the best practices you are following. Then about understanding where the gaps are between the current and the desired state. Then you can start working on bridging the gap. Though this sounds easy, when broken down into multiple steps, the problems can be pinpointed. Clearistic vision with short and long term goals Develop an introductory document with high-level vision, project scope, and timeline Identify the key workflows, stakeholders, technology, and systems List of desired future state requirements that map to the vision Identify the processes and applications that are missing or hindering the organization from succeeding. Identify a single role or individual to own the roadmap (e.g., CIO, data officer) Clear, straightforward, and well communicated Data standards www.polestarllp.com
  • 5. Security and compliance Innovation and Skill Speed to Market These statistics underscore the importance of understanding the factors that contribute to the failure of analytics projects, and of developing strategies to measure the effectiveness and impact of analytics initiatives What should you track? 02 03 04 Identify potential exposure to sensitive data to unauthorized access, misuse, or theft Enable organizations to stay ahead of the competition by developing new solutions, insights, and capabilities Enables organizations to quickly derive insights from their data Customer Centricity 01 Ensures that the insights generated from analytics are aligned with the needs and goals of the organization Analytics Democratization and Adoption 05 For making data and insights accessible to all stakeholders in an organization, regardless of their technical background or job function. 06 Business Insights and Data Culture For measuring the impact of analytics in enterprises and to foster a culture that prioritizes data-driven decision-making Reusability quotient Objectives achieved on schedule Releases per month Time to decision Training Hours Skill assessments Innovation Pipeline Number of citizen data scientists Number of brainstorming sessions Customer Satisfaction Sales Growth Net Promoter Score (NPS) Customer acquisition cost (CAC) Lifetime value (LTV) of customers Data security breaches Compliance violations Data access controls Audit trails Incident response time Penetration testing User adoption rate Time to insights Self-service analytics usage Business impact Data Quality ROI of insights Data literacy rate Insights adoption rate Number of insights generated Actionable insights generated GCC Analytics KPI Cheatsheet www.polestarllp.com
  • 6. "The most important thing in analytics is not data; it's the question." W. Edwards Deming, Statistician, and Management consultant www.polestarllp.com