Pointel Identity and Access Management Solution enables you to manage access to profile data of your contact center agents and control their access with Automated Provisioning Solution.

1. www.pointel.com
732 744 0440 sales@pointel.com
1941 Oak Tree Road, Suite 104, Edison, NJ 08820
Pointel
ID and Access
Manager
Automated Provisioning Solution for
Multi-Vendor Communication Platforms
Managing agent profile data across multiple systems is a big challenge for contact centers. The manual
tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization,
license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for
businesses.
Managing ID and access within a contact center is further complicated by profile information and
requirements that vary from application to application. Automating the processes of onboarding and
off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.
Solution Overview
Pointel ID and Access Manager(ActiveSync), a web-based provisioning solution automates, moves,
adds, changes and deletes (MACDs) for contact center solutions.
It facilitates automatic provisioning across multiple systems including Genesys, Amazon Connect,
Salesforce, and Oracle Service Cloud. Pre-built integration between ticketing systems like Service
Now, Remedy, and HPSM reduces provisioning SLAs from days to minutes. Further, it provides
considerable savings on support and reduces the total cost of ownership.
Pointel ID and Access Manager equips contact center managers to handle agent accounts, agent
licenses, and skill configurations for uninterrupted customer service.
Solution Benefits
www.pointel.com
Saves money - Automated license management
Improves stability/reliability - Unused objects are removed from the system reducing
the load on the rest of the system
Better security, audit and license compliance
Greg Ford
Vice President, TRC Operations,
Grand Circle Corporation

2. 732 744 0440 sales@pointel.com
1941 Oak Tree Road, Suite 104, Edison, NJ 08820
www.pointel.com
Architecture of Pointel ID and Access Manager
Robust and flexible
architecture
Support for Windows,
Unix, and Linux
VMware
compatible
Java – J2EE
based
How Pointel Provisioning Solution Works

3. 732 744 0440 sales@pointel.com
1941 Oak Tree Road, Suite 104, Edison, NJ 08820
www.pointel.com
Features of Pointel ID and Access Manager
Summary
In today’s contact center, manually maintaining a large number of resources is time-consuming and
may lead to mistakes. Pointel ID And Access Manager, automates the entire process of agent
provisioning and decommissioning to assure a great customer experience. It simplifies the day-to-day
complex provisioning tasks and empowers businesses to become more agile.
Solution Advantages
Provides detailed audit capabilities on synchronization
Shows near-real-time status in user UI
Ability to setup configurable alerts (email and SMS)
Ability to produce ad hoc reports on-demand
Ability to filter and export records as PDF or Excel
Ease of deployment
Server-based deployment. New releases are deployed in a central location.
Low Maintenance
Browser-based UI, so no installs/changes are needed at the desktop level.
Integration
Built on vendor SDKs.
Flexible Architecture
Fully customizable
Intuitive user interface – skins can be changed.
Performance
Built to scale horizontally to support large customers.