1. Poh S. Lim
Principal Consultant
Minuteman Resources

2. Contents
Examining critical knowledge
Identifying whether knowledge is at risk of being lost
Developing a process for transferring knowledge
Implementing and increasing engagement, productivity
and work quality

4. What is
‘Critical
Knowledge’?

5. Operations
Supply chain
Administrative
Processes

6. Consider the following:
The world is
dynamic, not static
A corporation may be
a leader today and
bankrupt the next
Corporations are in a
competitive
environment, vying
for leadership in the
marketplace

7. What then is the
‘X’ factor of an
organization?

9. Inherent Adaptable
Forward-
looking
Open Engaging Inspiring

11. Poor leadership
(lost direction)

20. Culture
Shared values and
assumptions
Encoded
within the
organization

21. Everybody in the
organization is a
participant and is
valued
Employee
Engagement

22. Knowledge
shared
Productivity
Innovation
Work quality

23. For more queries:
Contact: Mr. Poh S. Lim
Principal Consultant/Director
Minuteman Resources
HP: (+65) 96171577
Website: www.minutemanresources.com