1. Connected and Augmented
The technician of the future
www.continental-corporation.com I CVAM IAM DS

2. Public
I CVAM IAM DS
Connected and Augmented
Delivering effective service solutions
24-25 March 2015
2Phil Hornby, © Continental AG

3. Public
I CVAM IAM DS
Connected and Augmented
What does it mean…
24-25 March 2015
3Phil Hornby, © Continental AG
1. bring together or into contact so
that a real or notional link is
established.
2. associate or relate (something) in
some respect.
make (something) greater by adding
to it; increase.

4. Public
I CVAM IAM DS
Connected and Augmented
Current interface landscape
24-25 March 2015
4Phil Hornby, © Continental AG
Trolleys
Handhelds
PCs
VCIs

5. Public
I CVAM IAM DS
Will technicians use mobile and wearable devices to
help diagnose and repair vehicles in the workshop in
the future?
Connected and Augmented
Question 1
24-25 March 2015
5Phil Hornby, © Continental AG
› Yes
› No
Q
A

6. Public
I CVAM IAM DS
Connected and Augmented
We think they will…
24-25 March 2015
6Phil Hornby, © Continental AG
…diagnose from any device…

7. Public
I CVAM IAM DS
Connected and Augmented
Where does diagnostics take place?
24-25 March 2015
7Phil Hornby, © Continental AG
…in the workshop…

8. Public
I CVAM IAM DS
Will vehicle owners expect their vehicle to be
diagnosed and potentially fixed outside of the
workshop in the future?
Connected and Augmented
Question 2
24-25 March 2015
8Phil Hornby, © Continental AG
› Yes
› No
Q
A

9. Public
I CVAM IAM DS
Connected and Augmented
We think they will…
24-25 March 2015
9Phil Hornby, © Continental AG
…diagnose from anywhere…

10. Public
I CVAM IAM DS
Connected and Augmented
How is diagnosis performed?
24-25 March 2015
10Phil Hornby, © Continental AG
Defined by experts...
…undertaken with
experience

11. Public
I CVAM IAM DS
Will “expert” systems and Big Data analysis change
the way that vehicles are diagnosed in the future?
Connected and Augmented
Question 3
24-25 March 2015
11Phil Hornby, © Continental AG
› Yes
› No
Q
A

12. Public
I CVAM IAM DS
Connected and Augmented
We think they will…
24-25 March 2015
12Phil Hornby, © Continental AG
…information intelligently
available when it is needed…

13. Public
I CVAM IAM DS
Connected and Augmented
What does the technician of the future look like?
24-25 March 2015
13Phil Hornby, © Continental AG
Source: http://en.memory-alpha.org/wiki/File:Borg_2366.jpg
Is it this?
…or this?

14. Public
I CVAM IAM DS
Phil Hornby
Product Management – Platforms
phil.hornby@continental-corporation.com
+44-7766-542375
Thank you for your attention
24-25 March 2015
14Phil Hornby, © Continental AG