Giving a lecture on the mentality that it takes to be apart of a Michelin Star culture to the top restauranteurs in Ho Chi Minh City, Vietnam, was a true pleasure Many thanks to @SwissAlumniAssociationinVietnam and their incredibly strong and ambitious alumni @SolineLinhLe, @HaoMai & @MinhChu for finding such an engaged and similarly potent group of hospitality entrepreneurs.
6. “I always felt that even in a three star restaurant there was a level of informality,
especially outside of the big cities.” - David Waltuk, Chef & Owner Chaterelle,
New York City 7
Le Pyramide
Vienne, France
7. 8
A Night in Service Video : Eleven
Madison Park
http://bit.ly/ANightInServiceEMP
8. • 3 Michelin Star
• #1 Restaurant in the
World San Pellegrino
• 4 New York Times Star
• Relais & Châteaux
9
15. #1: Understand ‘Perfection’
“Perfection is a pursuit that will never be
achieved, but it’s about paying attention to the
millions of details along the way.” - Will
Guidara, Eleven Madison Park
Restauranteur
16
21. #3: Ownership
I. What do you do when no one is looking?
II. Is the new buser shy, give them the linen program to help build
confidence and relationships!
22
22. #4: Everyone is the Ambassador
“It’s cool to be GOOD, not good to be COOL”
Isn’t it cool when the hostest knows who designed your space? Or
the buser can recommend a wine?
23
23. #5: Test Your Staff
As leaders, test your self.
Empower, don’t intimidate!
24
28. #10: “Make Legends”
One size fits all one.
Hype focus on the individual.
It’s more simple than you think. 29
29. 1. Understand Perfection
2. Identity
5. Find the YES
4. Everyone is the Ambassador
3. Ownership
6. Test Your Staff
7. Leverage All Talent
8. Give More Than Dessert
9. Offer People What They Didn’t Know they Wanted
10. “Make Legends” 30