1. Pennsylvania Convention Center
REGISTER BY
February 28th
for our early bird
discount!

2. PRE-CONFERENCE DAY 1
Sunday, April 26
PRE-CONFERENCE DAY 2
Monday, April 27
CONFERENCE DAY 1
Tuesday, April 28
CONFERENCE DAY 2
Wednesday, April 29
8:00 am – 6:00 pm Exhibitor Move-In
8:00 am – 7:00 pm Registration Open
7:00 am – 3:00 pm Golf Challenge
8:00 am – 10:00 am Hockey Tournament
8:30 am – 1:30 pm PRSM Board of Directors Meeting
9:00 am – 11:00 am RFMP Exam
10:00 am – 12:00 pm Committee Meetings*
1:00 pm – 2:30 pm Communities of Practice*
1:30 pm – 3:00 pm Committee Meetings*
3:00 pm – 4:15 pm First Timers’ Experience*
4:30 pm – 6:00 pm Retail Quick Connect*
6:00 pm – 7:00 pm Networking Canada*
6:30 pm – 8:30 pm PRSM2015 Welcome Reception
8:00 am – 12:00 pm Exhibitor Move-In
6:30 am – 6:00 pm Registration Open
7:30 am – 8:30 am Retailer Networking Breakfast*
7:30 am – 8:30 am Supplier Networking Breakfast*
9:00 am – 10:15 am Opening General Session
10:30 am – 11:30 am Education
12:00 pm – 1:30 pm Awards and Sponsor Recognition
Luncheon
2:00 pm – 4:00 pm NEV Workshop
2:00 pm – 6:00 pm Exhibition Open
1:00 pm – 5:00 pm Registration Open
1:00 pm – 5:00 pm Exhibitor Move-In
3:30 pm – 5:00 pm PRSM Board of Directors New Member
Orientation* (By Invitation Only)
6:30 pm – 7:00 pm PRSM Board of Directors Reception*
(By Invitation Only)
7:00 pm – 8:30 pm PRSM Board of Directors Dinner*
(By Invitation Only)
7:00 am – 5:00 pm Registration Open
8:00 am – 9:00 am Education
9:15 am – 10:15 am Education
9:30 am – 11:30 am Executive Edge
10:30 am – 11:30 am Education
12:00 pm – 5:00 pm Exhibition Open
(with lunch 12:00 pm – 1:00 pm)
6:00 pm – 10:00 pm Closing Event
CONFERENCE SCHEDULE All events held at the Pennsylvania Convention Center unless otherwise noted.
*Events held at Philadelphia Marriott Downtown
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3. Dive right in and learn how to swim with the sharks! Join the charismatic
Daymond John, star of ABC Television’s hit reality business show, Shark
Tank, on an inspiring and entertaining voyage during Tuesday’s Opening
General Session. Hear first hand, how this self-made millionaire went
from driving cabs and waiting tables to building a $4 billion global fashion
empire, with no formal business training. In this high-energy presentation,
“Take the Plunge: You Can Swim with the Sharks,” Daymond will share
his winning tips for facility management success, branding, negotiation,
increasing productivity, and optimizing talent. You will leave this session
with the confidence to jump right in and make positive changes in your own
life to help you achieve success
TUESDAY, APRIL 28
Opening General Session
9:00 am - 10:15 am
Keynote: Take the Plunge
Daymond John, Star of ABC Television’s
Shark Tank
Awards & Sponsor Recognition Luncheon | 12:00 pm - 1:30 pm
Join us for this luncheon to engage with your peers and experience all that
PRSM has to offer. You will have the opportunity to meet the honorees for
this year’s PRSM Association Annual Awards Program and thank those
who donate their time and financial support to make PRSM Association the
leader in the retail facilities maintenance industry.
Register at prsmnational.com #PRSM2015
THE REVOLUTION IN RETAIL
FM IS HERE TODAY
In recent years, we’ve witnessed a retail industry full of revolutionary and
evolutionary moments. Numerous retailers have experienced senior leadership
changes in recent months causing shifts in strategies, store designs and
management philosophies across the industry. Coupled with the mergers and
acquisitions happening across the industry, it’s creating an evolving retail
environment for everyone.
Whether you are going through a revolution or an evolution in your organization,
as Retail FMs and Suppliers, you are expected to be at the top of your game.
Armed with the data, processes, and business solutions to keep your stores
safe while providing attractive and engaging shopping environments. These
revolutionary and evolutionary times are opportunities for you to prove your
credibility, value and expertise.
Be prepared for the future by staying at the top of your game! Invest in yourself
as you embark on this evolutionary process, building upon your skills and
knowledge to achieve future successes.
Join us at PRSM2015 National Conference, April 27-29, in
Philadelphia, PA where we will inspire a revolution of our own!
3 | #PRSM2015

4. SPECIAL EVENTS
MONDAY, APRIL 27
Golf Challenge
7:00 am - 3:00 pm
Scotland Run Golf Club
2626 Fries Mill Road | Williamstown, NJ 08094
5:30 am Buses depart Philadelphia
Marriott Downtown
6:00 am – 7:00 am Registration & Continental
Breakfast
7:00 am Shotgun Start
Fee: $255 per person | Club Rentals: $95 per person
Cancellation Policy: No refunds will be made for cancellations after Monday, April 13 or no
shows. Registration fee includes 18 holes of golf, golf cart, range balls, club storage, breakfast,
awards luncheon, and transportation to and from the Philadelphia Marriott Downtown.
Hit the links with your industry friends and other PRSM2015 National Conference attendees
for a day of golf and networking at one of the Philadelphia areas premiere golf courses.
Suppliers – this is a great opportunity to make up your own foursomes by inviting retailers
to join you for fun and networking. Space is limited so be sure to register early
About the course … Scotland Run
Built in and around an old sand quarry, Scotland Run offers a distinctive blend of wooded,
quarry, and links-style holes. Unique characteristics include expansive waste areas and
an imposing display of cliffs. The 18-hole golf course features 6,810 yards of golf, from the
longest tees for a par of 71. Located 20 minutes from downtown Philadelphia, Scotland Run
was named one of the Top 50 Public Courses in the country by the readers of Golf World in
their annual Readers’ Choice Awards.
Street Hockey Tournament
8:00 am - 10:00 am
Fee: $25 per person
Cancellation Policy: No refunds will be made for cancellations after Monday, April 13 or no shows.
Registration fee includes use of equipment (stick and ball), refreshments, jersey, and transportation
to and from the Philadelphia Marriott Downtown if event is not within walking distance.
Join your colleagues for a fun-filled and energetic game of street hockey. All you need are
comfortable clothes and shoes we will supply the rest. Do you secretly desire to raise the
Stanley Cup? Yearn to net the game winner and capture bragging rights as a street hockey
legend? Then register for this exciting event. All registration costs will go to charity and all
equipment will be donated to a local area youth hockey program after the game. Space is
limited so be sure to register early to save your spot on the roster.
First Timers’ Experience
3:00 pm - 4:15 pm
Philadelphia Marriott Downtown
Make the most of your first PRSM2015 National Conference! We invite all new members
and first-time conference attendees to come to this popular gathering to learn about PRSM,
meet your peers and to preview programs and activities slated for the three-day event.
Retail Quick Connect
4:30 pm - 6:00 pm
Philadelphia Marriott Downtown
Retail Quick Connect will place retailers at their own exhibit tables during a dedicated,
90-minute speed-networking event. Supplier Members will have two minutes to introduce
themselves and their services to exhibiting retailers for a match made in facilities heaven.
When you have made that “perfect” match, we encourage you to schedule follow-up
appointments during the exhibition on Tuesday and Wednesday.
Program Guidelines:
• Each retailer organization will have a complimentary table reserved for their participation.
• Retailers are encouraged to display a list of services interested in sourcing.
4 | #PRSM2015

5. All events held at the Pennsylvania Convention Center unless otherwise indicated.
Networking Canada
6:00 pm - 7:00 pm
Philadelphia Marriott Downtown
Do you do business in Canada? Stop by Networking Canada for a quick opportunity to meet
with retailers and vendors based in Canada, companies now operating in Canada, and those
planning to expand into Canada. It’s a great place to share friendly Canadian spirit and
connect with your neighbors.
PRSM2015Welcome Reception
6:30 pm - 8:30 pm
National Constitution Center: The Museum of We the People
525 Arch Street | Philadelphia, Pennsylvania 19106
Located just steps from Independence Hall and the Liberty Bell in Historic Philadelphia
Badges Required. Included with full conference registration and one-day Monday-only
registrants. Individual tickets are available for purchase until 7:00 pm Monday, April 27.
Please join us at the National Constitution Center - the first and only institution in America
established by Congress to “disseminate information about the United States Constitution
on a non-partisan basis in order to increase the awareness and understanding of the
Constitution among the American people.” The Constitution Center brings the United States
Constitution to life by hosting interactive exhibitions and constitutional conversations and
inspires active citizenship by celebrating the American constitutional tradition.
This opening event celebrates a few of our (and we hope your) favorite things: outstanding
food, refreshing beverages in a one-of-a-kind historical setting. PRSM Welcome Receptions
are legendary—come find out why!
Continuous shuttle service provided from the Philadelphia Marriott and Courtyard Downtown Hotels.
TUESDAY, APRIL 28
Retailer Networking Breakfast
7:30 am – 8:30 am
Philadelphia Marriott Downtown
Networking and knowledge sharing have always been a part of our Retailer-Only
Networking Breakfast, and this year is no exception. What are your hot topics? How are
your peers handling those same issues? Here’s your chance to participate in a free flow of
ideas at a breakfast meeting with your peers! It’s a perfect opportunity to meet old friends
mingle, and interact with new members; welcome first-time conference attendees; and
discuss some of the hottest issues in the retail facilities maintenance industry.
Supplier Networking Breakfast
7:30 am – 8:30 am
Philadelphia Marriott Downtown
Join your colleagues for breakfast and an opportunity to meet new members and learn
about the different vendor companies attending PRSM2015. Are there issues you are facing
and you feel you’re alone? Talk to the other vendors to see what is trending in their service
areas and connect with new and old friends in the industry.
WEDNESDAY, APRIL 29
Closing Event
6:00 pm - 10:00 pm
Close out PRSM2015 in grand style! After a few days of learning and networking it’ll be
time to dance the night away with both new and old friends as we close out the conference
with a bang. Nothing serves as a better end to a great conference than a night of dancing,
great music and lots of laughs with good friends.
5 | #PRSM2015

6. EDUCATION All events held at the Pennsylvania Convention Center unless otherwise indicated.
Women’s Forum
Crisis Management: What Would Olivia Pope Do?
Crisis in the form of interruption and disruption of the flow
of the workplace occur every day. It is our response to these
disruptions that ensure our success as a leader. During this
engaging, interactive session, you will learn:
• How to Communicate and maintain a leadership
presence before, during and after a crisis. Your ability to
communicate and the way you interact are critical to the
impact you can make.
• The definition of Crisis Leadership, its importance and the
skills you need to become an effective crisis leader.
• The traits that women naturally have as leaders and the
ones they would be wise to develop.
Participants will then put all of these into play as they handle
“crisis situations” in an interactive (and fun!) simulation based
on the television show “Scandal.” Not familiar with the show,
that’s ok, we will fill you in!
Presenter: Sue Guiher, MS BCC, Thrive For Success Coaching
and Consulting
Moderator: Kellie D’Andrea, NEST International
Young Professionals (35 and under)
R-E-S-P-E-C-T: How to Gain and Maintain Respect at Work
From your co-workers to the C-Suite, are you getting the
recognition you deserve? As a young professional, you may feel
that your contributions go unrecognized and underappreciated.
During this exploratory learning format, you will have the
opportunity to collaborate with peers to generate valuable
insights on how to:
• Walk to Talk – How to Get Noticed
• Network to Win
• Mentorships vs. Sponsorships
• The 3 Keys to Gaining Respect from the C-Suite
Presenter: Kimberly A. Ferguson, K-Ferg Training
Facilitator: Justin Yaskowski, Ferrandino & Son, Inc.
What’s New?What’s Next?What’s Possible?
• Luxury Brands
• Convenience Stores
• Property Managers in Retail Facilities Management
Find inspiration, camaraderie, and innovation in one of these
market group discussions lead by industry thought leaders.
MONDAY, APRIL 27
Communities of Practice
1:00 pm - 2:30 pm
Philadelphia Marriott Downtown
Communities of practice offer conference attendees the opportunity to collaborate with
like-minded colleagues. Come early to participate in these special interest groups. At
PRSM2015 National Conference the following groups will meet:
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7. EDUCATION
TUESDAY, APRIL 28 | 10:30 AM – 11:30 AM
Evolving Electricity Companies
Thanks to emerging technologies on both sides of the meter, a changing fuel supply, state and
federal policies, and new customer needs; US electricity companies are rapidly changing and
developing a modern network to accommodate multiple flows of supply and communication.
What should commercial customers expect from this emerging paradigm?
Objectives:
• Discuss the emerging evolution of the electricity business
• Review key information your organization needs to prepare and plan for upcoming
changes and trends in retail energy
Presenter: Steve Kiesner, Edison Electric Institute
The Hidden Side ofVendor Fleet Operations
This freakonomics style presentation (asking questions to understand the economics of
real-life issues) focuses on vendor fleet operations and maintenance. Based on the 2014
Fleet and Technician Operation’s Practices Benchmarking Study, the starting question is:
Which factors affect the bottom-line most in fleet operations? Vehicle, fuel, distance driven
and company policies are only a few of the factors this expert panel will tackle. Their
insight in answering this question, substantiated by real life examples, will provide best
practices you can implement in your business immediately.
Objectives:
• Clarify practices prevalent in facilities fleet operations
• Review cost-efficient applications and outcomes
• Compare best practices from outside the facilities industry and applications to your
current business structure
Presenter: Amruta Vantipalli, PRSM Association
Let it Shine: The Essentials of Concrete Polishing
Polished concrete floors can add pizazz and panache to any retail environment. But how
do you know if they’re right for your space? In this session, you’ll learn about the design,
execution, maintenance and life cycle of concrete floors compared to other flooring
solutions so you can make “polished” flooring decisions.
Participants will:
• Examine how concrete floors are designed and executed
• Review maintenance and cost effective repair processes
• Assess if polished concrete floors are the right option for your space
Presenters: Terry Carroll, P.E., KTA-Tator, Inc. and Ryan Mallory, Foot Locker, Inc.
The Constant Client (repeatedWednesday,April 29 | 8:00 am - 9:00 am)
When your relationship is strong, customers rarely let any detail get in the way of
doing business. But when your relationship is weak, any detail can (and will) get in the
way. Building powerful relationships don’t require magic, chemistry or luck, it requires
knowledge, commitment and a process. This session focus is on proven ideas for
developing trust and creating loyalty that lasts a lifetime!
Objectives:
• Evaluate the “true quality” of your existing relationships
• Improve existing relationships using a simple 3 step process
• Develop thoughtful, unexpected and inexpensive rituals that create lasting loyalty
• Ask meaningful questions designed to help you learn more about others
• Focus on being interested (versus always trying to be interesting!)
• Become effective at working with people who are sometimes difficult to like
Presenter: Tim Wackel, The Wackel Group
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8. EDUCATION
RETAILapalooza 2015 | 10:30 am – 11:30 am
In this informative and entertaining session, renowned retail real estate analyst Garrick
Brown of DTZ will explore some of the trends that will shape the retail world in 2015 and
beyond. If you haven’t ever attended one of his sessions before, or even if you have, you are
in for a treat as Garrick explores the latest trends with a humorous and insightful approach.
Among the topics he will cover:
• The dismal science of economics – now that the economy is good, let’s talk about new
things to fear
• Hot or Not – who to watch in 2015
• If the consumer is doing so much better, why are they still not buying $60 khakis?
• I’ve got gas – what cheap fuel prices mean for retail
• Dollar dazed – are some retail concepts reaching saturation point?
• What happens when you can’t fit into skinny jeans anymore – the aging of Millennials
will change everything
Presenter: Garrick Brown, DTZ
NEVWorkshop | 2:00 pm – 4:00 pm
Stop Pitching,Start Solving: Helping Customers DiscoverWhat They ReallyWant!
To be successful in sales, you need to ask questions, lots of questions. Customers don’t
want you to parade meaningless specifications before them. They want you to recommend
solutions built on a solid understanding of their exact situation. It’s difficult to grow your
business if you’re just pitching features. It’s easier to grow your business if you are asking
great questions. Questions that no one else is asking, questions that get the customer to
pause and say, “Wow - that’s a really good question.”
Objectives:
• Recognize and control the urge to pitch prematurely
• Ask thought provoking (not mind numbing) questions
• Use open questions to close more business
• Ask the hard questions in an easy way
• Kick your “hopeium” habit so that it’s easier for prospects to tell you the truth
Presenter: Tim Wackel, The Wackel Group
WEDNESDAY, APRIL 29 | 8:00 AM – 9:00 AM
Go GreenWhen You Clean
Sustainability. “Going green.” Sure, it works for recycling and energy, but what about cleaning?
Green cleaning plays a crucial role in safeguarding the health, safety and well-being of building
occupants as well as protecting the environment…and it can play a crucial role in differentiating
your services from your competition.
Objectives:
• Understand the crucial connection between cleaning and sustainability
• Identify the key elements of a green cleaning program
• Learn how to deliver a clean, green, and healthy indoor environment
Presenter: Dan Wagner, ISSA - The Worldwide Cleaning Industry Association
Get Along with Anyone,Anytime,Anywhere
The workplace is constantly changing and getting more and more diverse. What goes over
well with one generation does not necessarily work with another. This session will focus
on the time tested communication and personal factors that are important to build rapport,
relationships and connections with everyone regardless of age. Participants will acquire
skills to equip them with specific solutions that work for all age groups.
Objectives:
• Examine three tested ways to eliminate misunderstandings once and for all
• Learn how to communicate your message in a clear, concise and easily understood manner
• Dissect the eight second attention span concept to get people to hear you
• Review body language that will make you more approachable, likeable and trustworthy
to everyone
Presenter: Arnold Sanow, MBA, Communications Skills Expert and Author
The Constant Client (repeated Tuesday,April 28 | 10:30 am - 11:30 am)
When your relationship is strong, customers rarely let any detail get in the way of doing
business. But when your relationship is weak, any detail can (and will) get in the way.
Building powerful relationships don’t require magic, chemistry or luck, it requires knowledge,
commitment and a process. This session focus is on proven ideas for developing trust and
creating loyalty that lasts a lifetime!
TUESDAY, APRIL 28
8 | #PRSM2015

9. EDUCATION
Objectives:
• Evaluate the “true quality” of your existing relationships
• Improve existing relationships using a simple 3 step process
• Develop thoughtful, unexpected and inexpensive rituals that create
lasting loyalty
• Ask meaningful questions designed to help you learn more about others
• Focus on being interested (versus always trying to be interesting!)
• Become effective at working with people who are sometimes difficult
to like
Presenter: Tim Wackel, The Wackel Group
Seal the Deal: Increasing the Life of Your Parking Lots
Choosing the right pavement sealer can add life and luster to your parking
lots. Don’t leave your parking lot exposed. This session will help you learn
how to choose the right mix and process for the best results.
Objectives:
• Understand what unique factors will affect the performance of seal
coating and how
• Find out how to determine the right mix design
• Learn a process to get the best results
Presenters: C.B. Kuzlik, GemSeal Pavement Products and Jeff Lax, GemSeal
Pavement Products
Is Your BMS System “Open?”
Most Building Management System manufacturers market their systems as
“open,” but what does that really mean? In this seminar, the presenter will
open your eyes to help you understand the definition of an open BMS system
and what that means to the building management industry.
Objectives:
• Learn the definition of an “open” BMS
• See examples of products that meet “open” standards
• Learn how to leverage manufacturers for open solutions
Presenter: Chuck Chavez, C&C Building Automation
WEDNESDAY, APRIL 29
Executive Edge
9:30 am - 11:30 am
Project Runway: How to Truly “Model” Your Best Leadership
Drew Dudley, Founder & Chief
Catalyst of Nuance Leadership, Inc.
If the runway is where designers translate their fashion visions into reality, your daily life (both at home and
at work) is where your leadership values are modeled for everyone around you: co-workers, employees,
friends, even your children. In other words, life is a daily catwalk on which you demonstrate what you really
stand for. Like a model on a fashion runway, when you’re a leader, all eyes are on you. But have you ever
taken a moment to ask yourself, “if someone sat in the front row of my life, watching how I behaved on a day-
to-day basis, what kind of values would they assume are most important to me?”
Are you really “making it work” when it comes to modeling your leadership values? This session will challenge
you to ask whether your planning embodies the values most important to you, or simply hoping to do so. It will
lay out a process to ensure your daily behavior is consistent with the leadership vision you have for yourself,
and allow some of your colleagues to model how they have done just that over the past few weeks.
Objectives:
• Learn the importance of having a personal leadership philosophy
• Learn what leadership research has shown are the most effective practices for consistently delivering
top results
• Identify the primary leadership values they wish to embody everyday
• Learn the process of “operationalizing leadership values” to ensure their behavior is consistent with
their personal leadership philosophy
Drew Dudley is the former Director of one of North America’s largest university leadership development programs.
A sought-after speaker on creating cultures of leadership within organizations, he has been invited to lecture for
some of the world’s most dynamic organizations, including JP Morgan Chase, McDonald’s, Dreamworks, and over 75
colleges and universities. He has been featured on Radio America, the Huffington Post, Forbes.com, and on the main
page of TED.com, where his “TED talk” has been voted one of the “20 Most Inspirational Talks of All-Time”.
9 | #PRSM2015

10. EDUCATION
WEDNESDAY, APRIL 29 | 9:15 AM – 10:15 AM
How to Give and Receive Constructive Criticism
Have you ever wanted to critique someone, however you were afraid how your comments
might be perceived? Not sure of the right way to say something or how you are coming
across? It’s not necessary to take it personally or get upset when on either side of the
conversation. Discover proven tools to give and receive constructive criticism to produce
more positive interactions and keep relationships intact. While the focus is in the work
environment, studies show this works at home too!
Objectives:
• Review five words that escalate tension when providing criticism
• Learn four keys to managing any confrontation
• Practice how to say “No” and talk to others in a nice way
• Explore ways to give and take criticism to keep relationships positive
Presenter: Arnold Sanow, MBA, Communications Skills Expert and Author
Janitorial Scope ofWork Generator
A Custodial Benchmarking Tool for Retailers
In an effort to improve benchmarking of custodial operations and associated costs, the
PRSM Benchmarking Committee developed a new tool for use by PRSM members. The
foundational components of the tool have been provided by several organizations including
ISSA, The Simon Institute, Michigan State University, the Cleaning Industry Trainers Guild
and the Cleaning Industry Work Loaders Guild. With more definition of the variables, you
will obtain more actionable data to lower costs and improve operations.
Objectives:
• Determine a custom scope of work (project work and frequencies of day porters, floor
coatings, high dusting, etc.) suited to your organization
• Evaluate if the scope of work used in the RFP / SLA has been met
• Compare current process versus benchmarked best practices
Presenter: Allen Randolph, Aqua ChemPacs, LLC
Moderator: Joe Fairley, DWM Facilities Maintenance
Maximum Impact: Making the Most of Accent Lighting
The way you highlight a specific area in your retail space can impact the way shoppers,
well, shop. In this session you will examine the fundamentals of accent lighting, what
new options are hitting the market and what NOT to believe when it comes to observation
versus measurement. Today’s palette is ever changing, embrace the options technology is
providing to your business and visual impact to your brand.
Objectives:
• Rules for highlighting: How Much, How Often, How Effective
• Learn to apply the fundamentals of effective accent lighting
• Filaments, Arc Tubes, LED’s
• Review observation vs. measurement
Presenter: Mark Roush, FEIS, Experience Light, LLC.
Smart Prospecting Simplified
If you are like most sales professionals, you are always looking for opportunities to make
more money – and that means more prospecting. Please note it’s NOT COLD CALLING –
because NO ONE wants to make (or receive) a cold call. If your prospecting efforts aren’t
producing the right results or you are simply frustrated with your current plan, then this
session is for you!
Objectives:
• Use a simple six step process for crafting the “perfect” elevator pitch
• Capture attention using 10 creative (and proven) ways to stay in touch
• Keep prospects focused on value (and NOT get stuck on price)
• Be persistent in your prospecting approach (without becoming a pest)
• Lower resistance to your calls by implementing a multi-touch prospecting campaign
• Uncover HUGE hidden potential by focusing on buyers with passive needs
• Breakthrough the voicemail/email barriers that most reps face
Presenter: Tim Wackel, The Wackel Group
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11. EDUCATION All events held at the Pennsylvania Convention Center unless otherwise indicated.
WEDNESDAY, APRIL 29 | 10:30 AM – 11:30 AM
Sourcing A-Z: Templates,Tools and Tricks
As the sourcing and procurement process becomes more engrained in the daily lives of
facilities management professionals, the need for an improved sense of documentation
used in the process is needed. The motivations at work behind the scenes and the keys to
success require transformation from the old way of doing business.
Objectives:
• Review the sourcing process from RFP development to final selection of a partner
• Explore the PRSM Sourcing Toolkit and best practices to assist in retailer and
supplier success
• Discuss challenges and solutions of sourcing in today’s business climate
Presenters: David Acquaviva, Sears Holding Corp.; Robert Almond, NEST International; Beth
Huneycutt, Family Dollar Stores, Inc; and David Connelly, David’s Bridal
Will LED Bust The Budget? An Exercise in Calculating
Savings vs.Investment
What’s the cost of LED? As a FM professional, you have the opportunity to bring cost and
energy savings to the forefront of your brand and finance teams when it comes to making
the switch to LED or assessing if you have the best option currently installed. This hand’s
on session will provide you an opportunity to calculate various scenarios to assist you in
determining what products will work best in your facilities. Information gained will enhance
your knowledge in the latest control options and how to utilize this information in budgeting
now and in the years to come.
Objectives:
• Don’t sweat the math… it’s easier than you think – learn the quick way to determining
your total cost of ownership
• Explore total cost of ownership…meaning replenishment/replacement planning
• Where are we? Where are we going? What’s around the corner?
Presenter: Mark Roush, FEIS, Experience Light, LLC.
Bug Off! Building A Successful Pest Control Program
Bugs are creepy. Besides being unsightly, pests can infest your reputation and eat away
at your profits. This seminar is crawling with information on how to build, monitor, and
maintain a pest-free environment in your building.
Objectives:
• Review the basics of Integrated Pest Management
• Identify, evaluate, and correct pest damage
• Learn various sanitation measures to prevent problems
Presenter: Paul Curtis, Terminix
Replace,Repair,Defer: Evaluating and Managing Capital Assets
You are one phone call away from having to make a snap decision! What data is necessary
to determine and defend a capital acquisition or repair expense? Through a visual tour of a
facility, you will learn three critical questions to ask each time to determine; replace, repair
or defer? Through dialogue (and possible debate) with others in the session, you will review
actual facility issues requiring you to make timely decisions impacting either in a positive
or negative way towards your budget and bottom line.
Objectives:
• Demonstrate technical knowledge to assess the condition of an asset
• Prevent premature replacement of functional equipment and downtime avoidance
• Evaluate strategic focus on root cause and evaluation of specific issues
Presenters: Jim Winkler, RFMP, Wiedenbach-Brown and Gregory Longtin, RFMP, Longtin
Energy Services, LLC
Moderator: Matt Brand, RFMP, Car Toys, Inc.
Suppliers and Retailers: Real Questions,Real Answers
How do your colleagues overcome operational issues? What strategies have fellow PRSM
members employed to establish successful sales relationships? These questions and
more-many, many more-will be asked and answered during this candid session featuring
a panel of suppliers and retailers who will share their straight-from-the-trenches tips and
tricks for doing bigger, better business.
Moderator: Charisse Luckey, RFMP, Roto-Rooter Services Co.
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12. RETAIL FACILITIES 101
WEDNESDAY, APRIL 29
Retail Facilities 101
To work together on any project effectively and successfully, it’s essential
that each team member use common language and have a clear
understanding of facilities operations. This unique session, led by a team
of subject matter experts, fills the knowledge gap for individuals with little
or no experience in multi-site facilities trades. Participants will develop an
understanding of essential terminology and the anatomy of each trade to
effectively implement successful maintenance programs.
Who Should Attend?
• FM professionals who wish to increase their basic knowledge in a
specific trade
• Individuals transitioning into the FM profession
• Young professionals entering the FM field
Plumbing
8:00 am - 9:00 am
• Overview of Plumbing
• Safety
• Basic Aspects of Clearing
Blocked Drains
• Plumbing Fixtures
• Water Supply
• Drain Waste and Vents
• Diagnostic Methods
• Repairing Leaks
HVAC
9:15 am - 10:15 am
• Fundamentals of Air Conditioning
• Heat Transfer
• Types of HVAC Systems
• Identification and Operation of
Key Components
• Controls
• Purpose and Process of
Preventative Maintenance
• Components
Doors,Gates,Glass and Locks
10:30 am - 11:30 am
Overview of Doors and Gates
• Sectional Doors
• Rolling Doors
• Rolling Grilles
Glass
• Plate
• Tempered
• Laminated
Locks
• Swinging Door and Hardware
• Door Push/Pull Hardware
• Latches, Control, Label and
Function
• Hardware Maintenance,
Adjustment and Replacement
12 | #PRSM2015

13. All session times, speakers and subject matter listed in this brochure is correct as of the time of publication
and is subject to change without notice. Please consult the on-site schedule monitors for the most up-to-date
schedule of events during PRSM2015.
Retailer2Retailer Best Practices Forums (Retailers Only)
The Retailer2Retailer forum is designed to connect you with retailer peers in a relaxed setting that
encourages direct and substantive discussion about FM challenges, practical approaches to success and
developing strong networks for today and years to come. This year’s close knit groups will promote candid,
challenging discussions, “what if” scenarios and outside-the box thinking with supporting retail peers who
share common denominators in your specific challenges. At PRSM2015 National Conference you will have a
variety of Retailer2Retailer Best Practices Forums to attend, including:
By Box Size
TUESDAY, APRIL 28
10:30 am – 11:30 am
Round tables include:
• X-Small/Small Box (up to
15,000 sq. ft.)
• Medium Box (15,001 sq. ft. –
50,000 sq. ft.)
• Large/X-Large Box (greater
than 50,001 sq. ft.)
By Area of Responsibility
WEDNESDAY, APRIL 29
9:15 am – 10:15 am
Round tables include:
• Energy Management
• Vendor Management/Sourcing/
Procurement
• Waste and Recycling
• Capital Expenditures/Special
Projects/Construction
By Store Type
WEDNESDAY, APRIL 29
10:30 am – 11:30 am
Round tables include:
• Grocery/Convenience Stores/
Super Centers
• Fitness Centers
• Apparel
• Banks
• Department Stores
EXHIBITION
TUESDAY, APRIL 28
2:00 pm – 6:00 pm
WEDNESDAY, APRIL 29
12:00 pm – 5:00 pm (with lunch 12:00 pm - 1:00 pm)
PRSM2015 National Conference is the largest, most widely
recognized, and highly anticipated retail Facilities Management
event in North America. The PRSM2015 will provide you the
opportunity to connect with over 350 exhibiting vendors and
over 100,000 sq. feet of exhibition space. This is the only place
to find all the networking opportunities, education, and most
innovative products and services in one place.
Exhibit Highlights:
• Over 350 exhibiting companies
• A wide variety of products & services
• Over 8 hours of dedicated exhibition time
• Reception and Lunch provided on the trade show floor
• Product and Educational demonstrations
• Grand Prize giveaway you won’t want to miss!
• Twitter Board with the latest updates
• Photo opportunities
• And …. Much more!
RETAILER2RETAILER BEST PRACTICES FORUMS
13 | #PRSM2015

14. THANK YOU TO OUR SPONSORS
Your Key To Comfort
HVAC - REFRIGERATION
www.keywestairnj.com
732-280-1840
REVOLUTIONIZING MULTISITE PROPERTY MANAGEMENT
Diamabrush LLC.
PTR Baler & Compactor Co.
Roth Bros., Inc.
Total Comfort Mechanical LLC
U.S. Pavement Services
Premier Sponsor Executive Sponsor Platinum Sponsor Grand Prize Sponsor
Gold Sponsor Silver Sponsors
ABM Abell Pest Control National Dispatch Services Officetrax.com
Bronze Sponsors
14 | #PRSM2015

15. Visit prsmnational.com to register and reserve your hotel, view cancellation and substitution
policies, and for the most up-to-date information.
HOUSING
Please do not call the hotel directly to make room reservations. Conference
attendees must register via the PRSM registration and housing system to receive
the conference rates. You must register before you can reserve your hotel
accommodations.
Philadelphia Marriott Downtown (Headquarters Hotel)
1201 Market Street, Philadelphia, PA 19107
• Distance to Pennsylvania Convention Center: 0.21 miles
• Discount Rate: $199 USD/plus tax (single or double)
• Discount Rate Ends: April 6, 2015
• Check-In: 4:00 pm
• Check-Out: 12:00 pm
About the Hotel: Discover the comforts of one of the premier hotels in Philadelphia,
Pennsylvania while staying at the Philadelphia Marriott Downtown. Commanding
a distinctive presence with its towering profile in the heart of Philadelphia, the
hotel’s downtown location surrounds guests with rich revolutionary history and
culture reflective of the city’s 18th century service as the nation’s capital.
Courtyard Philadelphia Downtown
21 N. Juniper Street, Philadelphia, PA 19107
• Distance to Pennsylvania Convention Center: 0.27 miles
• Discount Rate: $189 USD/plus tax (single or double)
• Discount Rate Ends: April 6, 2015
• Check-In: 3:00 pm
• Check-Out: 12:00 pm
About the Hotel: The historic Courtyard Downtown Philadelphia, Pennsylvania Hotel
is located in the heart of the Business District across from City Hall and is one short
block away from the Pennsylvania Convention Center. This downtown Philadelphia
hotel accommodations reflect the grandeur of its 1926 origins and feature 11’
ceilings, i-Home radio docking stations and complimentary Wi-Fi access.
Questions? Toll Free: 888.776.2976
Phone: 240.439.2963
Email: prsm@experient-inc.com
REGISTRATION EARLY BIRD REGULAR NON-MEMBER
ENDS FEB 28 AFTER MAR 1 FEE
RETAILER
Full Conference $199 USD $385 USD $550 USD
One Day (Monday / Tuesday / Wednesday) $195 USD $195 USD $275 USD
EXHIBITOR
Additional Registrant or Booth Staff Upgrade $750 USD $1,000 USD
to Exhibitor Delegate Full Conference
NON-EXHIBITINGVENDOR
Full Conference
Company Annual Sales Volume < $500K $1,250 USD $1,250 USD $4,500 USD
Full Conference
Company Annual Sales Volume > $500K $2,500 USD $2,500 USD $4,500 USD
Retail Quick Connect $2,000 USD $2,000 USD N/A
GUEST/SPOUSE
$275 USD $275 USD
GUEST/SPOUSE REGISTRATION INCLUDES:
Monday, April 27
• PRSM2015 Welcome
Reception
Tuesday, April 28
• Opening General Session
• Awards and Sponsor
Recognition Luncheon
Wednesday, April 29
• PRSM2015 Closing Event
Registration is open to an individual who
is not associated with or employed in the
retail facilities industry. If an individual
is not qualified as a guest/spouse,
registrations will be subject to cancellation.
15 | #PRSM2015

16. SCAN TO
REGISTER
Register by February 28th for retail early bird discount!
PRSM2015 National Conference | April 27-29, 2015
Pennsylvania Convention Center
Register at prsmnational.com #PRSM2015
Who Should Attend?
Retail and multi-site facilities management professionals from entry level to
senior management who are involved in the maintenance, planning, design and
budgeting and anything else related to their stores nationwide.
Why You Should Attend?
From the endless opportunities to network with your colleagues and peers, to the
diverse education sessions offered, to the limitless time to discuss business with
the exhibiting suppliers, to the leading industry and business speakers you will not
find a better conference to prepare you for success in your business immediately.
Attend As A Team!
PRSM encourages you to bring along your whole team so that you may attend and
learn together. This is a great opportunity to build your team chemistry as well.