1. Hard working, honest, punctual and with a strongly developed work ethic.
 Nationality: British
 Place of Birth: England
 Full, clean driving license.
Clear communicator, persuasive and articulate. Able to explain complex technical issues simply.
Excellent public speaking and presentation skills.
High-level business analysis background able to identify, analyse and define customer’s requirements.
Highly Experienced IT programme and engagement manager, managed major system rollouts and
multiple application integrations. Prince 2 practical experience.
Described by team members as Organised, Charismatic and Inspirational.
Excellent Business Process Design/Re-engineering skills.
In depth knowledge of a wide range of Knowledge Management and CRM technologies,
experienced in the deployment of Knowledge Management tools such as eGain Knowledge and
eGain Assistant, and the integration of such tools with both front and back office systems such as
Siebel, Clarify, Onyx, Remedy, Assyst, HP Open View, SAP and Microsoft CRM.
Expert designer of both Infrastructure and System solutions for Enterprise deployment. Strong
Technical Infrastructure design skills
Recent client list includes. Telecom Italia Mobile, Vodafone (UK and Ireland), Arcor, Toll Collect,
Virgin Mobile.
Oceanfoto, Principal. March 2011 to present
After many succesful years in the IT industry I have been building a successful, seasonal business as
an underwater photographer. 2015 and 2016 saw my work published in magazines around the world
as well as co-authoring 3 books.
eGain Communications Ltd 2000 to 2011
May 2008 to February 2011 EMEA Director of Professional Services and Company Risk
Manager
As risk manager and company trouble shooter my last two years at eGain saw me responsible for
succesfully rescuing several projects that were failing.
January 2003 to May 2008, Director of Services
January 2001 to January 2003 Consultancy Manager
April 2000 to January 2003 Senior Consultant and Project Manager
Over 150 Successful projects managed or directed since joining eGain including:
Knowledge Management:
Lloyds TSB, Vodafone UK, Vodafone Ireland, Microsoft, CP Orange Thailand, Legal and General,
NTL, Poste Italiane, Virgin Mobile, TIM.
Carmel
Triq Guze Micallef
Victoria
Gozo VCT 2240
Malta
ph. +356 799 14727
e-mail pete.bullen@gmail.com
Profile
Personal
Information
Key Skills
Career to Date
Curriculum Vitae
Peter Bullen

2. E-Mail Management,
Barclays BBCC, Streets Online, T Mobile, Microsoft, Vodafone UK,
Key Achievements.
7 out of last 8 quarters brought in over target. Major influence on corporate approach to project
management methodology. Services revenue increased quarter on quarter. Defined partner
engagement model and lead successful engagements with CGEY, Deloitte and Touche, Logica CMG
and several others. Managed successful integrations to Clarify, Siebel, Remedy, Onyx, BizTalk and
Point. Strong BD influence on all projects.
January 1998 to April 2000t. Senior Project Manager
Project Manager S.E. Region on Action 2000 National Mentoring Scheme. This was a DTI
initiative to ensure Y2K Compliance for key industry sectors such as Comms, Food distribution,
Health etc.
HND in Quantity Surveying.
HND in Computer Science
A-Levels in: French, Geography, English, and Math’s.
O-Levels in French, German, English (Lang & Lit), Geography, Math’s, Chemistry.
Good French, Good Romanian, Some German, Some Spanish and Italian.
References, both personal and professional are available.
Keen sportsman, Ski-ing, Wind Surfing, Mountain Biking, Scuba Diving, Underwater photography and
Hill Walking.
Education
Languages
References
Interests and
activities