1. Workplace Conflict in 2011: 5 Things you Need to Know A People Resolutions webinar in partnership with HubCap Digital

4. Survey Results Helen Ross, Research Manager

6. The impact on performance

7. Organisational Culture

8. Managerial and HR conflict management capability 122 responses from HR professionals in the UK 45% of this sample were either HR managers or HR directors

10. Only 11.7% of organisations offer conflict resolution skills training to managers.

11. 31.5% of respondents report that conflict in their organisation has lessened employee engagement.

12. 55.7% of the sample say that managers in their organisation do not see conflict as their responsibility and quickly pass it on to HR.

13. Just over a quarter of (24.9%) HR personnel from the public sector said that they do not have the necessary skills to deal with conflict.

16. Finding 2 – HR Professionals are spending a significant amount of time dealing with conflict 47% spend up to 10% of their week dealing with conflict 25.8% spend up to 20% of their week dealing with conflict Which means: Over a quarter of HR professionals are spending between 3.5 - 4 hours per week (23.5 working days pa) on conflict = £2,322 per individual Formal processes take up the most time i.e. Tribunals

18. Deriving a strategy for conflict

19. Communicating policies and procedures

20. Training managers and employees

21. Recognising negative behaviour and acting quickly

22. Using EDR wherever possible

23. Reviewing formal and investigation processes

26. Managers and HR

27. Benefits and cost savings of collaboration

28. Changes the organisation expects

29. Their role

30. Early intervention

31. Policies and procedures

32. EDR and what is available

33. Formal grievances

35. HR respondents from organisations that recognise conflict is a serious issue are more likely to state that managers are quick to confront and resolve conflict, and that employees are aware of the grievance and policy procedure

37. Finding 5 -The business case for conflict isdifficult to establish Many organisations found it difficult to put a business cost on the impact of workplace conflict and yet: 64% felt that conflict negatively impacted upon workforce performance 28% of HR colleagues believed that conflict negatively impacts productivity Over 10% of HR’s time is spent dealing with conflict

40. Prevention – effective policies and procedures, effective training and coaching support

42. Culture change is key. Conflict is not just the responsibility of HR

43. Organisations are not measuring the cost of conflict or presenting this in a tangible way

44. Conflict can be prevented through awareness, accountability and training

45. The use of ADR and the principles of dealing with conflict at the early stages are effective and help reduce costs

47. The Survey Report A full report of the survey findings will be available on the People Resolutions website from 6th December. However, as an exclusive preview for viewers of this webcast, a copy has now been made available on our sister site HubCap, at the following link: http://alpha.hubcapdigital.com/asset/show/d/odtDUuYcd6C.hubcap Full copies of the slides used today, plus the above link will be sent to you later this week. Further discussion on the report will also be available on HubCap. To join please click on the following link and go to the ‘Discuss’ section: www.hubcapdigital.com

48. People Resolutions Events 2011 We are currently in the process of finalising our event schedule for 2011. We’d like to know what subjects you would like to hear about next year. Email us with your ideas at jen@peopleresolutions.com

50. The opportunity to focus on your particular areas of conflict

51. Exploration of new and effective ways to resolve conflict

52. Learn how mediation and investigations are conductedEmail us now on carly@peopleresolutions.com to book your appointment now.

53. Thanks very much for your time From the team at People Resolutions and Hub Cap Digital