2. DEFINITION:
A guest service is all about giving information’s to customers, or dealing with
complains that they have. A mobile guest service, has more or less the same
functioning but it provides that service permanently, is like to have a concierge every
where helping the customers with information about his booking or any request he
has about his stay.
3. MARRIOTT BREATHLESS RESORT
• CHECKING
• CHECK OUT
• BOOKING
• HOTEL GEOGRAPHYCAL CLOSE TO ME
• ACCESS TO MARIOTT CLUB (loyalty program)
• KNOWS WHEN THE ROOM IS READY
• REQUEST SERVICE H24
• KEY OF THE ROOM
• WORKING ON ALL THE SMARTPHONES
• FREE CALL TO THE US, CANADA AND LOCAL LAND LINES
• CONNECT WITH TH PHONE IN THE ROOM
• DAILY VIEW ABOUT ENTERTAINMENT SCHEDULE
• ACCESS TO THE MENU IN EACH RESTAURANT (7 restaurants)
• FACILITIES INFORMATIONS
• TAKE AN APPOINTMENT WITH THE SPA
• MAKE SPECIAL REQUEST
• LIVE MESSAGES FOE THE RESORT STAFF
• HAVE ACCESS TO EXCLUSIVE DEALS AND OFFERS
• GUIDEBOOK & REVIEW FOR EXCURSIONS & LOCAL
ATTRACTIONS