2. We’re really just one person serving another, but we happen to do
it over eight million times a day. And just like the customers and
communities we serve, not one of us is the same. While we each
have our own stories and our own strengths, we do share a single,
common goal: to always be at our best. Whether we’re providing
career training or offering advancement opportunities, we empower
our associates to pursue careers that ignite their passions and
encourage them to create their own stories. Because at Compass
Group, your passions are our passions, your story is our story, and
we are at our best when you are at yours.
W E A R E AT O U R B E S T
W H E N Y O U A R E AT Y O U R S .
diverse thoughts... inclusive culture...
3. G A R Y G R E E N
Since publishing our last Diversity & Inclusion Report in 2013, our
business landscape has changed. We’ve gone from serving six million
meals a day, to serving over eight million; our workforce has grown from
200,000 associates in North America to nearly 240,000; we’ve retained
and won amazing client contracts, while technology innovations are
shaping the future of food and support services.
Our industry is evolving and we’re growing with it, but one thing will
never change at Compass Group - people will always be at the heart of
our business. Each and every individual plays a key role in the growth and
legacy of our company. That’s why we work hard every day to build an
inclusive workplace that attracts, retains and develops the best talent.
We are family of companies and experiences known for our great people,
our great service and our great results. Respecting and appreciating
differences, while recognizing and rewarding inclusion defines the
Compass culture. Our culture enables us to deliver on that promise to our
clients, guests and the community-at-large every single day.
I am very proud of our people and want to share their stories with you.
Best Regards,
Gary R. Green, CEO
Compass Group North America
“People will always be at the
heart of our business.”
DAD
WOR LD TRAVELER
ROD STEWART FAN
0 1 DIVERSITY OF OUR BUSINESS MODEL
0 2 HIRING AND EMPOWERING OUR PEOPLE
2.1 // Diversity in Hiring
2.2 // Diversity in Training
2.3 // Leadership Opportunities
2.4 // Recognizing Greatness
2.5 // Giving Back to the Community
0 3 PLANNING FOR THE FUTURE
O U R VI SI O N
To be a world-class provider of contract food
and support services, renowned for our great
people, our great service and our great results.
O U R MI SSI O N
Everyone in Compass is committed to consis-
tently delivering superior service in the most
efficient way, for the shared benefit of our
customers, shareholders and associates.
O U R VA LU ES
+ Openness, Trust and Integrity
+ Passion for Quality
+ Win through Teamwork
+ Responsibility
+ Can-Do
O U R G U I DI NG PRI NC I PLES
+ Safety, Health and Environment First
+ Delivering for Clients and Consumers
+ Developing our People and
Valuing Diversity
+ Profitable Growth
+ Constant Focus on Performance
and Efficiency
TA B L E O F C O N T E N T S
18
08
16
46
32
36
44
28
letter from
4. 6 7
+ From award-winning restaurants, corporate cafes, schools, arenas, museums and more, Compass Group USA has
over 200,000 associates working in all 50 states.
+ Our parent company, UK-based Compass Group PLC, is the sixth largest publicly traded
employer in the world*, operating in 50 countries.
F A S T F A C T S
D I V E R S I T Y T I M E L I N E . I T ’ S A J O U R N E Y.
Our commitment to diversity & inclusion allows us to:
+ Deliver positive business results
+ Build a highly skilled workforce that reflects our diverse client and customer base
+ Provide innovative products and services to our customers and clients
+ Seek new business opportunities while we retain our client base
+ Give back to the communities we touch and serve
Diversity & inclusion is at the core of what Compass Group USA is about. We believe a diverse and inclusive
environment supports innovation and collaboration, and benefits our associates, clients, and customers.
S TAT E M E N T O F P U R P O S E :
6
*Source: USA Today/S&P Capital IQ
5. 8 9
D I V E R S I T Y O F O U R
B U S I N E S S M O D E L
S U N I T H A
MORRISON HEALTHCARE
Director of Clinical Support
ALL OF OUR BRANDS ARE DIFFERENT
AND THAT’S INTENTIONAL.
Each day, our family of independently operated companies provides services to millions
of people, and every single customer has unique tastes. With a business model as diverse
as the markets we serve, we’re able to better understand and better serve the individual
needs of our clients and customers. Our broad range of companies offers our associates
endless opportunities in different geographies and lines of business.
6. 10 11
E V E R Y C U S T O M E R W E S E RV E H A S A
U N I Q U E P E R S O N A L I T Y A N D S T Y L E –
J U S T L I K E O U R 2 0 O P E R AT I N G C O M P A N I E S .
To communicate our commitment and approach to Diversity & Inclusion, we’ve developed a strategy and visual guide
called the House of Inclusion. The House has three essential structures:
H O U S E O F I N C L U S I O N
+ FOUNDATION - Awareness and knowledge through education and training
+ PILLARS - Focus on engagement and full participation with Associate Resource Groups
+ ROOF - Measurement and metrics
7. 13
What makes Compass Group an interesting place to work is the lack of monotony, the encouragement of
opinions and a genuine interest in what makes you tick and what makes you happy. I began with Compass
14 years ago as a midnight supervisor with Crothall and after advancing to senior management, I had the
opportunity to move across sector lines where I am now a regional vice president for SSC. Along the way
I have been exposed to a ton of talented people within the organization - the best of the best - and have
participated in countless networking opportunities. It is hard to identify just one person who has helped
me on my career path. There are just too many to name. Currently I am on the Board of the Leadership
Legacy Network where everyone has a different professional background, and as a member of the SSC
Diversity Action Council, I witness first-hand Compass Group’s commitment to inclusion not only in
cultures, races, backgrounds and preferences, but most importantly, in perspectives. I don’t know what is
next on my career path, but I do know that my goal is to be the best each day.
FAMILY MAN // GOLF ENT HUSIAST / / E T E R NA L OPT IMIST
{ {VALLEN - R E G I O N A L V I C E P R E S I D E N T, S S C
d i v e r s i t y & i n c l u s i o n
12
{ {LISA - C E O , C H A R T W E L L S H I G H E R E D U C AT I O N
I describe Compass Group as having ‘the magic of the multiplier.’ During my 20-plus years with Compass
Group, I am continuously astonished by the extraordinary breadth and expertise within each of our specialized
sectors. Multiply that with the exceptional array of career opportunities within each, and the end result is the
magic of unlimited professional possibility. At Compass, you can start in one sector, transition to another
to learn a new industry or find yourself delving into a new career challenge. I am grateful to be a product
of this magic. Each time I raised my hand to tackle a new challenge the organization responded. Through
determination coupled with a strong network of trusted sponsors, I have carved a rewarding career path.
Compass Group invested in my success through access to executive leadership programs that helped me identify
professional challenges, and address them head on. I’m now in a new role, CEO, and I hope to continue our
legacy of investing in each other’s success.
FAM ILY-ORIEN TED // PASSION ATE COOK // OUTDOOR ADVENTURIST
d i v e r s i t y & i n c l u s i o n
8. 14 15
OUR ZERO TOLERANCE DISCRIMINATION AND HARASSMENT POLICY
Compass Group is committed to providing a work environment for all associates that is free from discrimination and harassment
based on gender, sexual orientation, race, religion, color, disability, age, pregnancy, childbirth or any related condition, national
origin, veteran status, genetic information or any other unlawful factor. We believe an inclusive and welcoming work environment
helps to attract and retain the best talent to better serve our clients and guests across all 50 states where we do business. To that end
we support public policies and legislation that support nondiscrimination.
EQUAL OPPORTUNITY STATEMENT
Compass Group is a diverse growth-oriented organization. Our goal is to improve the quality of work life by using
fair and consistent treatment and providing equal growth opportunities for ALL associates. EOE & AA Employer M/F/D/V.
The thing I appreciate most about working with Compass Group is the direct contact you have
with senior management; that open communication means the most to me. That general support,
along with the help from my own mentors, has been instrumental in guiding me to each new
level, from temporary associate to supervisor to management. Compass is excellent at recognizing
the unique skill sets of associates and presenting opportunities that best match their identified
strengths. As an openly gay man, I have always felt comfortable and have witnessed the company’s
natural acceptance of differences; that has not always been the case in my life. But here, no matter
your age, race, religion, or preferences, you can move ahead if you’re willing to invest in yourself
through training and put in the work. The playing field truly is level, and I’m grateful for that.
FOSTER PAREN T // DRIVEN P ROFESSION AL // HOME DIY-ER
{ {ROBERT - S R . S H A R E D S E RV I C E S M A N A G E R , C O M PA S S G R O U P
d i v e r s i t y & i n c l u s i o n
9. H I R I N G A N D E M P O W E R I N G
O U R P E O P L E
IT TAKES GREAT PEOPLE TO
ACHIEVE GREAT RESULTS.
People are the heart of our business and we pride ourselves on
hiring and empowering the most capable minds from every
background and walk of life.
I N T E R N A L T R A N S F E R S
m a n a g e r s a n d
p r o f e s s i o n a l s h i r e d
T R A I N I N G C O U R S E S
c o m p l e t e d i n 2 0 1 5
S A L A R I E D P O S I T I O N S
f i l l e d i n t e r n a l l y
4 7 , 0 0 0 2 4 5 , 5 5 0 5 0 %
S A B R I N A
FLIK INDEPENDENT
SCHOOL DINING
Pastry Chef
10. 18 19
S E C T I O N 2 . 1 / / D I V E R S I T Y I N H I R I N G
RNResource
Network
RESOURCE NETWORK
Our internal recruiting group, Resource Network, has helped bring over 47,000 managers and professionals to Compass Group
since 2001.
With a broad range of markets to serve, it’s great to have over 200,000 advocates helping us attract the best minds in the industry.
We employ professional recruiters across the nation, dedicated to hiring the best of the best.
W E B E L I E V E B R O A D E R T H I N K I N G
C R E AT E S B I G G E R O P P O R T U N I T I E S
Resource Network hired over 7,600 salaried associates in 2014 and over 8,800 salaried associates in 2015.
Resource Network hired 1,227 new grads in 2015.
From classroom presentations to career fairs and on-campus chef demonstrations,
Resource Network’s Campus Programs build relationships with universities and colleges
across the United States. We search for the most promising higher education graduates
who bring fresh ideas and unique talents to our organization.
COLLEGE AND UNIVERSITY PARTNERSHIPS
Johnson & Wales
Johnson & Wales University (JWU) and Compass Group enjoy a long-
standing partnership helping each of us to grow. The highlight of our
partnership is our externship program which exposes faculty to industry
trends and business practices so they may better inform students and alumni
of the opportunities available.
Additionally, we partner with the JWU Veterans Resource Group to provide
insights on how veterans experiences translate to our company culture and
business needs and to better understand the challenges they face when
transitioning into the workforce.
Berea College
Compass Group recently established a relationship with Berea College in Kentucky. Berea offers a
four-year Tuition Promise Scholarship to all of its students who cannot otherwise afford a high-quality,
residential education. Students receive a unique campus experience through Berea’s labor program that
complements academic learning and builds community.
Campus Programs’ Recruiter at a college career fair
11. 20
HIRING OUR HEROES
We believe veterans possess the skill, experience and team focus to help us grow our
organization today and in the years to come. Canteen has committed to hiring 500 veterans
and military spouses within the next five years in collaboration with Hiring Our Heroes, a
nationwide initiative that provides insight into effective recruiting and onboarding strategies
as well as opportunities to connect with transitioning service members.
S E C T I O N 2 . 1 / / D I V E R S I T Y I N H I R I N G
PAUL - H U M A N R E S O U R C E S D I R E C T O R , S S C & E U R E S T
One of things I appreciate most about working for Compass Group is having the opportunity to see the
end result of everything we focus on. There is nothing more beneficial than always seeing the needle move
no matter the project. I travel a lot in my position and everywhere I go there is a can-do attitude and a level
of compassion for others unlike anything I have seen anywhere else. It starts with our leadership and is
carried throughout. There is a willingness to invest in talent and provide the technological resources to help
associates do their best work. Throughout my 15 years here, I have received many opportunities to stretch
and grow through special projects. For instance, I had the opportunity to move back to my native country
of Mexico for two years and establish a human resources strategy. And because I am bilingual, I have also
been called upon to support openings in Puerto Rico. In fact, my wife and I are very interested in returning
to the international arena. It would be great to be assigned to Latin America, Spain or an emerging market.
Thanks to our focus on continued growth, that is a real possibility.
VETERANS ASSOCIATE RESOURCE GROUP
In 2013, Compass Group USA launched the Veterans Associate Resource Group (VARG).
This dedicated unit of associates shares the goal of promoting veteran recruitment,
providing growth opportunities, honoring military service and elevating our success
through the use of their unique skill sets and cultural insights. We are proud to provide
meaningful employment opportunities that empower these brave men and women to thrive
and advance in this next phase of their careers.
FATH ER // OUTDOORSM AN // SP ORTS ENTHUSIAST
d i v e r s i t y & i n c l u s i o n
21
{ {
12. 22 23
{
{ALAN - D I S T R I C T M A N A G E R , F L I K I N D E P E N D E N T S C H O O L D I N I N G
People, personalities, and of course, the food – that’s what I enjoy most about working here. There is no doubt
that we work hard, but we definitely have a lot of fun doing it. One thing I enjoy each year is a holiday party
organized by hourly associates at one of our independent schools. Everyone brings a dish from his or her home
country to share. The food is amazing as are the stories. There is so much we can learn from one another; our
collective stories make us stronger as a company. In my 21 years with Flik, I have found that you have to knock
on doors in order to open them. There are a lot of great relationships and opportunities to be had; you just have
to be willing to put yourself out there. Get out into your community, both personal and professional, there is so
much to see and learn from the ever-changing world we live in and you can make a difference.
FAM ILY-ORIEN TED // SP ORTS FAN // COM M UN IT Y DO-GOODER
d i v e r s i t y & i n c l u s i o n
Some 14 years ago, Bon Appétit joined the Compass family. We came to the table with our brand of
visionary leadership, a passion for food and the habit of allowing our people great creative freedom.
Compass Group brought powerful purchasing systems, real HR programs, and the global strength to
open new markets to us. What we learned about each other was that we shared the commitment to
a diverse workforce and the development of people. My departments and teams are made up of men
and women from diverse backgrounds, and we are strengthened by our differences. In the workplace,
viewing a problem from multiple perspectives helps us get to solutions that “same thinkers” might
never achieve. Beyond that, spending nearly 30 years in a cultural melting pot has enlightened me,
opened the door to magnificent friendships and enriched my life. Today, I rely on Compass Group
resources to empower Bon Appétit and our people. My opportunities and effectiveness are enhanced
by such a global enterprise, but it will always be our people for whom I run to work each day and are
at the heart of our success.
MOTHER // MUSIC LOVER / / LOYAL FR IE ND
{ {LIZ - C H I E F A D M I N I S T R AT I V E O F F I C E R , B O N A P P É T I T
d i v e r s i t y & i n c l u s i o n
*Pictured in the back row, left side
13. 24 25
A F E W O F O U R P A R T N E R S I N
F I N D I N G G R E AT P E O P L E :
FEDCAP
Fedcap Rehabilitation Services is a not-for-profit organization that
provides vocational training and employment resources to welfare
recipients, displaced workers, the disabled, and others who face barriers to
employment. Since 2009, Restaurant Associates has placed more than 75
Fedcap graduates in temporary and permanent positions.
BCA GLOBAL
The Black Culinary Alliance Global (BCA Global) plays an important
role in preparing students and professionals of color with the
specialized skills needed to succeed in the hospitality industry and
provide socio-economic benefits for themselves and their families.
C-CAP
Careers through Culinary Arts Program (C-CAP) works with public schools across the country to prepare underserved high school
students for college and career opportunities in the restaurant and hospitality industry. Compass Group has worked with C-CAP for
more than 15 years.
CULINARY INSTITUTE OF AMERICA (CIA)
The Culinary Institute of America is an independent, not-for-profit college offering associate and bachelor’s degrees with majors in
culinary arts, baking and pastry arts, culinary science, and applied food studies, as well as certificate programs in culinary arts and wine
and beverage studies. In partnership with Restaurant Associates, the CIA is committed to fostering future creativity, innovation, and
“intrapreneurial” thinking in the contract foodservice sector.
JOB PATH
Job Path supports people with developmental disabilities as they make choices about their lives and learn to play valued roles in their
communities. We work closely with Job Path to match up their members with available employment opportunities.
RA at The New York Times hosts C-CAP students during Shadow Day
+ The Training with Industry (TWI) program is a cooperative initiative between Compass Group and the U.S. Army that helps teach
soldiers best business practices, leading-edge technologies, and management and decision-making processes used by corporate
America in order to apply them to Army procedures. Developed by the U.S. Army in 1970 to give warrant officers an opportunity
to train with their counterparts in the industry, TWI is a four-year program that begins with a one-year assignment to a sponsoring
industry and continues through a three-year Army assignment.
+ The Multicultural Foodservice & Hospitality Alliance (MFHA) is an educational non-profit that helps companies maximize their
ROI by engaging diverse cultural groups through cultural intelligence. Compass Group is a Silver Sponsor of the MFHA and works
closely with this organization to bring greater diversity and inclusion to the food and hospitality industry by building bridges and
delivering solutions.
+ The Society for Hospitality and Foodservice Management (SHFM) is the pre-eminent national association serving the needs and
interests of its members in the corporate foodservice and workplace hospitality industries. SHFM’s mission is to enhance the ability
of its members to achieve career and business objectives in an ethical, responsible, collaborative and professional environment.
Compass Group has had a long-standing relationship in supporting SHFM over the years and many Compass Group associates
have been part of local, regional and national chapters and events.
We have partnered with TWI to host seven warrant officers since 2008.
SOME OF OUR INDUSTRY PARTNERS:
24
14. d i v e r s i t y & i n c l u s i o n
I’m a mother of five and, for me, being a mom comes first. I have a child with autism
which means more specialized needs at school. It’s important for me to be present for
that and for him. I can’t tell you how much I appreciate having a schedule where I can
contribute my best at work and still have the flexibility to be involved with my child’s
needs. Because we are all working towards the same goal, a work-life balance is all the more
obtainable. At Compass Group and Wolfgang Puck Catering, people are always there to
support you and push you forward. I started at the bottom and continue to work my way
up with the help of mentors, managers and the fantastic training tools.
AIDA - A S S I S TA N T G E N E R A L M A N A G E R ,
W O L F G A N G P U C K C AT E R I N G
MOTHER // ORG A NIZ E R / / LIST E NER
As a leader you have to set people up for success. This means providing them with the training and
development support they need. It means encouraging them to apply for stretch positions as they
come up. You have to invest in people in order for them to become invested in the organization.
I believe this because I have experienced it myself. Over the past 25 years with Compass Group,
my own managers have often seen in me things that I had not yet seen in myself. My talents were
cultivated and I had exciting opportunities to try new fields and move to new places. Constant
challenge and encouragement has been the theme throughout my story here as well as an emphasis
on potential and talent. After a decade of career and residential moves, I am now in a season of life
where my wife and I have decided to put down roots to raise our family. I can make that choice for
them because of the stability I enjoy at Compass Group. Now my off-hours are spent with my kids
playing lots of sports and participating in their after-school activities. Nothing could be better.
FAM ILY-ORIEN TED // SP ORTS J UN KIE // MOVIE BUFF
{ {GLENN - R E G I O N A L V I C E P R E S I D E N T, M O R R I S O N H E A LT H C A R E
d i v e r s i t y & i n c l u s i o n
{}
26 27
15. 28 29
S E C T I O N 2 . 2 / / D I V E R S I T Y I N T R A I N I N G
W E N E V E R S T O P L E A R N I N G .
We encourage our associates to learn and grow and invest heavily in training each year. Whether for a new associate or a senior level
manager, we offer learning and development opportunities to help our people succeed in their current position or advance to the next one.
Our learning & development and talent management teams are always available to help associates manage their careers and develop
strategies to set and reach individual goals.
In 2015, 245,500 training courses were completed via a traditional, online or e-learning class.
A F E W O F O U R T R A I N I N G O P P O R T U N I T I E S :
DIVERSITY & INCLUSION TRAINING
+ Appreciating DifferencesTM
, an online training course that shows how diversity & inclusion impacts business success and helps develop
skills that keep associates engaged.
+ Managing InclusionTM
, a four-hour instructor-led course that brings inclusion to life in the
workplace and helps improve management and communication styles.
+Inclusive Recruitment, a reality-based training program specifically designed to give recruiters and
hiring managers inclusive strategies and tactics to build diverse pipelines.
CAREER DEVELOPMENT
ADAPT (Advanced Development and Planned Transition), a multi-site manager development program designed to develop a roster of
managers consistent with the growth of the business
Developing Dynamic Leadership, enhances essential leadership skills required for new or up‐and-coming managers
EVOLVE, a sector specific program which provides an opportunity to enhance skills and competencies essential for success in a specific
targeted position. Now available for Canteen and Support Services
Leadership Accelerator, a mobile learning solution for multi-unit leaders to advance to regional vice president roles
Meridian, increases business acumen among emerging leaders in key functional corporate support roles
MIT, Manager in Training Program, a training platform for entry level management and supervisory positions with accelerated
development opportunities
Project Readiness, A 10 month blended learning program for developing strong leadership skills needed for advancement within
the organization
SPOTLights, North American version of global leadership development program that offers insight into Compass’ strategy
and operations
MIT Class 11
In 2015, 13,160 management level associates received Diversity & Inclusion training.
16. 30 31
When I took a temporary position with Foodbuy while in college, little did I know that
it would lead to a career that has continued on for 12 years and counting! Thanks to the
encouragement of my then boss turned mentor, Barbara Conn, I managed to parlay that
part-time data entry position into a full-time position in creative services on the training
team. It was there that I really got my footing, found my professional voice and matured.
A few years later, I seized the opportunity to prove my marketing abilities through contract
work and eventually was hired on as director of marketing and communications for
TouchPoint. I spent three great years growing that role and received consistent support
through internal and external training opportunities. I really appreciate Compass Group’s
willingness to invest in me and my career. Most recently, my husband and I wanted to
make a change and relocate. Because of Compass Group’s size and depth, I was able to
move while remaining a part of the organization as director of innovation for Canteen.
TRAVELER // LOVER OF L AUGH TER // H OCKEY FAN
{ {JESSI - D I R E C T O R O F I N N O VAT I O N , C A N T E E N
d i v e r s i t y & i n c l u s i o n
ANDREA - V I C E P R E S I D E N T O F P E R F O R M A N C E E X C E L L E N C E ,
M O R R I S O N C O M M U N I T Y L I V I N G & T O U C H P O I N T
When I think about Compass Group, the phrase “The Power of Change” comes to mind. After
spending 11 successful years in marketing, I just transitioned to a new challenge, entering the field of
finance and I couldn’t be more excited. From the outside it might seem crazy for someone with my
background to make this change. But even as a marketer I have always loved numbers and analytics.
To have the opportunity to make a huge shift this late in my career speaks to the power of Compass.
I don’t know too many companies that allow this type of transition. As an African-American female I
also appreciate that I am able to see people like me reflected throughout the organization. This helps
me feel like they understand me a little better and ensures that others like me do not get lost within
the cracks. As a founding member of Compass’ first Diversity and Inclusion Action council and an
advisory board member for the Leadership Legacy Network I have the opportunity to continue to
shape the organization and impact the growth of future leaders.
d i v e r s i t y & i n c l u s i o n
{}
TENNIS JUNKIE // PROFESSIONA L ST UDENT / / FAMILY- OR IENT E D
17. 32 33
S E C T I O N 2 . 3 / / L E A D E R S H I P O P P O R T U N I T I E S
D I V E R S I T Y & I N C L U S I O N A C T I O N C O U N C I L S
With over 150 members, our seven Diversity & Inclusion Action Councils (DIACs) serve as liaisons and advisors to our sectors and
senior leadership on diversity &inclusion strategy. DIAC members serve as change agents and their efforts are vital in helping us
sustain our competitive edge.
{
FATHER
MEN TOR
ADVEN TURER
d i v e r s i t y & i n c l u s i o n d i v e r s i t y & i n c l u s i o n
Business and Industry Diversity & Inclusion Action Council
Canteen Diversity & Inclusion Action Council
Chartwells Diversity & Inclusion Action Council
Corporate and Foodbuy Diversity & Inclusion Action Council
OUR DIVERSITY & INCLUSION ACTION COUNCILS:
{LIZ
V I C E P R E S I D E N T O F S T R AT E G I C A L L I A N C E ,
C R O T H A L L H E A LT H C A R E
I recently made a huge leap in my career and have taken
on a position unlike any I have ever had. The position is so
new that we are creating it as we go. My focus is on taking
care of our current and new customers in a very strategic
way to increase our retention rates and have more successful
renewals. It is a really exciting time and I appreciate Crothall’s
investment in resources, talent, and of course, in me to make
this happen. This is just another example of why we are the
best company in our field. We continue to grow and do not
rest on our laurels, and we have an incredible group of people
working with us and supporting you wherever you go.
SOCIAL CHAIRWOMAN
SKIER
PASSIONATE AB OUT LIFE
JOEY
R E G I O N A L D I R E C T O R , C A N T E E N
I joined Canteen three years ago after working for a competitor. The thing that
struck me most is the way this organization puts its people first and respects
individual talent. Some companies may promote it but they’re ruthless behind
the scenes. Here your talent is what will bring you forward. You are given the
autonomy to make key decisions and personal growth is a priority. We have this
great opportunity to learn from one another and we are encouraged to do so. Here
in New Jersey where I am based, we have a large Dominican population and I am
learning a lot about their culture through their food. It’s been a lot of fun and helps
us connect on a different level. I also have an employee from Turkey who I really
enjoy swapping childhood stories with over food from his country. And while I
work hard, I also enjoy a great work-life balance; I have not had this with other
organizations. That means more downtime to enjoy my many, many hobbies like
aeronautics, sewing, mixed martial arts, and the latest, kite boarding! I also have
time to invest in my local community as a Goodwill mentor where I support men
transitioning out of incarceration.
Compass One Healthcare (Support Services & Morrison Healthcare)
Diversity & Inclusion Action Council
Levy Diversity & Inclusion Action Council
TouchPoint, Community Living and Bateman Diversity
& Inclusion Action Council
18. LEADERSHIP LEGACY NETWORK (LLN)
Leadership Legacy Network (LLN) is a pillar of our diversity & inclusion
strategy, focused on engaging and developing associates from all sectors. The
LLN promotes professional development opportunities for our members by
hosting chapter meetings focused on enhancing leadership skills.
Chapters include:
+ Atlanta
+ Charlotte
+ Chesapeake
+ Chicago
+ Greater Midwest
+ Metro East
+ New England
+ Northern California
+ Southern California
{ {BARBARA - D I V I S I O N V I C E P R E S I D E N T O P E R AT I O N S , T O U C H P O I N T
If someone were to create a story about my journey at Compass Group, the headline would be “Free to Be.”
That pretty much sums up my career path so far. I began in operations with Foodbuy where I oversaw millions
of food and beverage transactions each year. After six years in that position, I was afforded the opportunity to
change disciplines and sectors moving into sales with a focus on senior living communities. I followed that
position with another leap to TouchPoint where I oversaw field support services including communications,
training, and customer experience. Most recently, I have had the opportunity to pull from my varied
experiences and move into operations overseeing food and environmental services. I am so grateful to Compass
Group for taking a big chance on me - not once, not twice, but over and over again. I have been encouraged
to take risks throughout my career. I have always felt supported by gifted company mentors and received the
training I needed. By having the opportunity to work in different parts of an organization, you are able to pull
from different perspectives to approach challenges in new ways.
d i v e r s i t y & i n c l u s i o n
GOURM AN D // YOGI // GRAN DM OTHER
35
19. 36
S E C T I O N 2 . 4 / / R E C O G N I Z I N G G R E A T N E S S
C R E AT I N G A C U LT U R E W H E R E O U R M A N Y
D I F F E R E N C E S M A K E T H E D I F F E R E N C E .
We like to see people doing great things and acknowledge individuals and teams not only for their great work, but also for their
achievement, service, and commitment to diversity & inclusion.
RECOGNITION
Recognizing our associates’ accomplishments, talents and contributions is one way we engage and retain the best people. Be-A-Star is
our national recognition platform and incorporates individual sector programs.
Each signature experience allows us to celebrate our exemplary people and say a heartfelt “thank you!”
CHARTWELLS K12
CARE (Chartwells Associate Recognition Experience)
CHARTWELLS HIGHER EDUCATION
YouFirst
CROTHALL
GEM2
(Great Employees Make Magic)
EUREST
Recognizing a HERO
FLIK HOSPITALITY
Platinum Service
LEVY RESTAURANTS
Levy Legends
MORRISON COMMUNITY LIVING
People First
RESTAURANT ASSOCIATES
Hospitality Heroes
TOUCHPOINT
TEAM Awards
Above & Beyond Awards
20. 38 39
FIVE JEWEL AWARD FOR BEST PRACTICES IN DIVERSITY AND INCLUSION
An important component of our Be-A-Star program is the Five Jewel Award for Best Practices in Diversity & Inclusion. The award
recognizes outstanding teams who achieve better business results through their passion for diversity & inclusion.
Overall North America Winner:
Chartwells K12 - South Region
2015 Sector Five Jewel Award Winners:
Bon Appétit Management Co. - Washington University
Business & Industry - Ameriprise Financial
Canteen - Best Vendors
Chartwells HE - Florida Atlantic University
Chartwells K12 - South Region
Corporate/Foodbuy - Foodbuy-Business Needs Team
FLIK - Thunderbird Executive Inn & Conference Center
Levy Restaurants - Atlanta Falcons Stadium
Morrison Healthcare - Eisenhower Medical Center
Morrison Community Living - New Jewish Home
Support Services - Mercy Philadelphia
TouchPoint - St. Thomas Rutherford
S E C T I O N 2 . 4 / / R E C O G N I Z I N G G R E A T N E S S
{ {MARK - D I V I S I O N P R E S I D E N T, E U R E S T
My grandfather once told me that in order to be a great leader you have to look outside of yourself.
You have to instead seek to help others identify their gifts and build upon them. As an organization this
is exactly what Compass Group does. We help individuals thrive. There is a story I love to share about
an associate I met at one of our units. Her name is Rosanna and she began as a salad prep cook. Early on
it was obvious she had a passion for hospitality and just has this wonderful personality. I always say that
our front-line employees, those that have the last interaction with customers, are the ones who leave the
lasting impression for a multi-billion dollar company. It’s quite a responsibility! Rosanna excelled at this
and we helped her enroll in our Global University for Lifelong Learning (GULL) program to help further
her development. Today she runs our most profitable unit as a successful manager. Compass has helped
her not only advance in her career but has given her the tools to make her family’s life better. These are the
stories that matter to me. I started as a pot washer and have steadily worked my way up throughout my
career. Today I am the division president of Eurest. I always want to give back to help others do the same.
Outside of work I am heavily involved with The Children’s Miracle Network and help raise funds for the
organization each year. I believe that when everyone contributes something everything gets better.
FAM ILY-FOCUSED // PIAN O M AN // COM M UN IT Y DIFFERENCE MAKER
d i v e r s i t y & i n c l u s i o n
21. 41
NATIONAL AWARDS
Named to Forbes America’s 2015 Best Employers List
Compass Group USA was proud to be the highest ranked foodservice and support services company. The list,
published by Forbes, features the top 500 employers rated by 20,000 American employees working for large
U.S. companies and institutions, and U.S. divisions of international firms.
Named as a 2015 Best Employer for Healthy Lifestyles®
Compass Group USA was named as a 2015 National Business Group on Health Best Employer for Healthy
Lifestyles® for our ongoing commitment and dedication to promoting a healthy work environment and
encouraging our associates and families to maintain healthy lifestyles.
Ranked #1 on Food Management’s 2016 ‘Best Of’ List
Compass Group USA was selected as the top industry organization of 2016 on this annual industry roundup.
This popular list features the top players in foodservice contract management based on key business metrics
and major recent initiatives.
DIVERSITY AWARDS
Heidi Morgan, Vice President Business Needs – Hospitality, Leisure and Retail Brands for Foodbuy, was named one of the “2015
Top 25 Women in Power Impacting Diversity” by Diversity Plus Magazine. This award is given to female leaders with deep
experience, exceptional talent, and who have shown to continually drive and deepen diversity practices as a business and
community success strategy.
Olivia Betty Dorsey, Senior Vice President of Joint Ventures, Vice Chairman, Thompson Hospitality, was named one of the “2015
Top 25 Women in Power Impacting Diversity” by Diversity Plus Magazine. She has also been recognized as Buyer of the Year by the
Chicago Minority Supplier Development Council, featured in Who’s Who of American Women and also in Black
Enterprise Magazine.
S E C T I O N 2 . 4 / / R E C O G N I Z I N G G R E A T N E S S
{ {KELEIGH - D I S T R I C T M A N A G E R , C H A R T W E L L S K 1 2
I was always told to “be yourself” and being myself has propelled me to where I am today. In fact, the more I stay
true to myself, the higher I move within Compass Group and life. I love the limitless opportunities available here
to women of color like myself and who have backgrounds like mine. Ten years ago I was on food stamps after the
candy factory where I worked closed down. With only a high school diploma, I decided to try a new path so I
could better provide for my family. I enrolled in a Culinary Training Program at The Chicago Culinary Depository
and after graduation and some work experience, I was offered a position at Chartwells. Today, after five promotions
in a little over five years, I am humbled and thankful to say that I now manage over 450 associates. I’m currently
working towards a regional VP role and Compass Group has made this possible through their willingness to help
me with step-by-step training along the way, including the ADAPT program. Better yet, I now have the honor of
reaching back to help those like myself who just need a helping hand. I’m proud to say I have hired more than 30
fellow graduates from that same culinary training program that helped me less than a decade ago.
COMMUNIT Y ACTIVIST / / MINIST E R / / MOT HE R
d i v e r s i t y & i n c l u s i o n
40
22. 42 43
{ {SHANA - S U P E RV I S O R , F L I K C O N F E R E N C E S E RV I C E S
If I were to pick one phrase that defines my role at Thunderbird School of Global Management,
I would have to say it’s “Mom to the Rescue.” I’m a mother of three wonderful kids at home
and that role kind of spills into my work life, too. I love pitching in when others need my help
and even just being there as a listener to help solve problems. It brings me joy. My colleagues
are like family to me. At Thunderbird, we host executive education programs and I manage all
sorts of details. I guess you could say I’m the middleman and that means working with a lot
of changes and personalities. I started with Compass Group as a conference services aid and
quickly advanced to my current role, conferences services supervisor. With each new promotion
I needed to develop new leadership skills. Compass has provided me with training to fill in the
gaps, like education around managing different personality types and next up, inclusion. I also
enjoy regular chat sessions with my managers and never feel like I’m going at it alone. I want to
be a great leader and to do that I know I need great guidance.
MOTHER OF THREE / / CR E ATOR / / SCR A PBOOK E R
d i v e r s i t y & i n c l u s i o n
I have been with Restaurant Associates since 1987 and what I enjoy most is the stability and the
plethora of career opportunities. I see chef friends of mine often struggle with the instability of the
restaurant industry and with hitting plateaus when they work for a single unit. This has never been
an issue for me here. I have had the opportunity to serve as the executive chef of an Italian restaurant
in Washington, D.C., oversee catering at The Kennedy Center of Performing Arts, work on special
sporting events like The Ryder Cup and serve as the executive chef for The Lincoln Center in New
York City. What’s most impressive is that I had all of these experiences within a single organization.
Today I’m enjoying my current role as director of culinary innovations where I work with 170 units
and have a lot of influence over what they produce. There are no real limitations on where I can take
this role or what I can do next. Living in NYC we are immersed in a melting pot of cultures and as
a chef, I see this every day, in our kitchens. Coming from a Japanese heritage, I know that we always
have the opportunity to learn from one another and by doing so, we become stronger as a whole.
PASSION ATE CH EF // FATH ER // COACH
d i v e r s i t y & i n c l u s i o n
TIM - D I R E C T O R O F C U L I N A RY I N N O VAT I O N S ,
R E S TA U R A N T A S S O C I AT E S
{}
23. 44
Every day we seek to make a positive contribution to the health and wellbeing of our customers, the communities we work in, and
the world at-large through our Compass in the Community (CITC) program. We take time each year to recognize our associates’
investments in their local communities. Winners of our Compass in the Community North America Awards are granted a monetary
donation to the recipients’ organization of choice.
S E C T I O N 2 . 5 / / G I V I N G B A C K T O T H E C O M M U N I T Y
S T R E N G T H E N I N G T H E C O M M U N I T I E S
W H E R E O U R A S S O C I AT E S L I V E A N D W O R K .
COMMUNITY FOCUS AREA
HEALTH & WELLNESS
American Heart Association
National Kidney Foundation
American Diabetes Associate
HUMANITARIAN AID
Habitat for Humanity
No Kid Hungry
Second Harvest Food Bank
HUMAN RIGHTS
Human Rights Campaign (HRC)
Coalition of Immokalee Workers (CIW)
EDUCATION
BCA Global
Freedom School Partners
Multicultural Foodservice and Hospitality Alliance
24. P L A N N I N G F O R
T H E F U T U R E
INNOVATION DRIVES OUR
SUCCESS AND GROWTH
We know the next big idea can come at any time from
anyone. We encourage developing and attracting expertise that
differentiates us as a company as we continue to raise the bar.
D E O N
FLIK
Sous Chef
25. 48 49
SUPPLIER DIVERSITY
Through Foodbuy, our supplier diversity team casts a wide net to source suppliers that are either large or small, and/or are certified as
HUBZones, minority-owned, women-owned or veteran-owned. Having a well-rounded supplier base helps Compass Group better
anticipate the needs of the people we serve and to provide products and services that are specialized, competitively priced
and innovative.
FOODBUY
As the largest foodservice procurement organization in North America, Foodbuy is the sole sourcing partner for Compass Group USA.
Our tremendous purchase volume provides a great opportunity to support a strong supplier diversity program. Working closely with
our vetted suppliers, our team ensures that the products and services we source meet our high quality standards and broad
distribution needs.
The Foodbuy team is dedicated to:
+ Increasing the number of diverse suppliers that provide our customers
with goods and services
+ Helping M/WBE suppliers understand the business requirements to
become a nominated supplier to Compass Group and the other
committed customers of the Foodbuy organization
+ Ensuring that M/WBE business owners are treated fairly in the
qualification, proposal and contracting process
+ Providing information and support to all Foodbuy customers relative
to the availability of qualified M/WBE suppliers
O N E ( S U P P L I E R ) D O E S N O T F I T A L L .
{ {FERNANDO - S E N I O R D I R E C T O R S O U R C I N G , F O O D B U Y
Every day is a new day at Compass Group with new projects and new issues to tackle; nothing is
routine. Compass Group is a growth minded organization, and with that we always come across
new customer requirements and demands to support. In my role as senior sourcing director for
Foodbuy, I encounter diversity every day - in our client base, the suppliers from which we source,
the products we procure, and the associates we employ to make it all happen. In a single day
we might work to source everything from a simple burger patty to high-end Scottish salmon.
Whatever the customer demands, we work to not only provide but to provide the best. I really
appreciate how we are able to see the results of our efforts so rapidly. When I’m not procuring
new products, I enjoy traveling overseas and serving as the 2016 Chair of The Latin American
Chamber of Commerce (LACC) in Charlotte, North Carolina where I live. Compass Group
has been very supportive of both my role and of the LACC and I see firsthand how engaged the
organization is within our community. It continues to encourage me to stay engaged as well.
WORLD TRAVELER // CH AIRM AN // N ATURAL PRESENTER
d i v e r s i t y & i n c l u s i o n
26. 51
THOMPSON HOSPITALITY
As the largest minority-owned foodservice and hospitality company in the country, Thompson Hospitality has had a strategic alliance
with Compass Group since 1997. Together, we serve urban school districts, major hospital centers and business and industry accounts,
including more than 30 of the Fortune 100 companies. Thompson Hospitality has, on a solo basis, developed a specialty niche in
providing foodservice to many of the nation’s Historically Black Colleges and Universities.
Our partnership starts with a total dedication to achieving excellence and ends with total customer satisfaction. Our high standards,
efficient systems and creative concepts help deliver a top-quality dining experience. With Thompson’s unique understanding of the
tastes and preferences of its customers and communities, our companies share a solid track record, a successful operating history, and
the ability to handle a wide variety of foodservice needs.
“When our companies came together nearly 20
years ago, we never imagined that our partnership
would prove so successful. Today, our companies
operate more than $1.5B in business together, and
our future looks even brighter. We are all looking
forward to the next 20!”
- Warren M. Thompson
President and Chairman Thompson Hospitality
The Thompson siblings (left - right): Fred Thompson, Jr. (CAO);
Benita Thompson Byas (SVP/Vice-Chair); Warren Thompson
On any given day I may provide legal advice to internal clients in a wide variety of roles from
business developers to field operators to finance, marketing, and project managers. I’m exposed
to so many specialties and enjoy working for a growing company that hires people who are
the best at what they do. Working as an in-house attorney gives me the opportunity to apply
my knowledge and expertise in real world, day-to-day business settings. My advice does not
come from an ivory tower; it needs to interact closely with my internal client’s business goals
and needs. We each have a real opportunity to make a positive impact at Compass Group and
on each other. Someone who has made a positive impact on me personally is our CIO, Rob
Watkins. His organization, the Strategic Technology Group, is my main internal client. Rob
is an example of a knowledgeable and competent mentor and leader who truly cares about the
company and the people he works with.
COOL M OM // FOODIE // TRAVEL ER
{
{DEEDEE - S E N I O R C O R P O R AT E C O U N S E L , C O M PA S S G R O U P
d i v e r s i t y & i n c l u s i o n
50
27. 52 53
I started with Compass Group as an intern shortly after college. That was over 10 years ago and I look
back with pride at the career I’ve made, and it is all due to the people. Whether I’m laughing with my
teammates or learning from others’ experience, I’ve always felt connected with the people and with the job.
With encouragement from my managers and company leaders, I’ve progressed from internal to external
communications including PR, crisis management and social media, and now, associate engagement. These
new opportunities have come and I’ve never stopped learning, and doors have always been open when
I needed help. Even beyond the day-to-day, I’ve been involved with major changes in the food industry
relating to farm animal welfare and sustainability in our supply chain. It’s gratifying that the company I’m a
part of shares my personal values and passions.
YOGI // ACT IVIST / / T R AVELER
d i v e r s i t y & i n c l u s i o n
VERONICA - S E N I O R M A N A G E R ,
C O R P O R AT E C O M M U N I C AT I O N S & E N G A G E M E N T, C O M PA S S G R O U P
{} { {ROSE - O P E R AT I O N S D I R E C T O R , M O R R I S O N C O M M U N I T Y L I V I N G
Compass Group’s commitment to diversity and inclusion translates to social justice and humanity. As
a first generation Italian-American citizen and as a Muslim, this commitment is incredibly important
to me. I understand the immigrant experience and how labelling individuals can stunt the growth of
an organization and society at large. Compass cares deeply about treating its employees with dignity,
respect and promoting the message of inclusion to ensure all associates have opportunities for growth,
development, and contribution. Some time ago I was approached by a colleague on DIAC who had
noticed that I had started wearing a headscarf (hijab) and instead of putting a label on me, she invited me
to give a presentation to the committee on the symbolism of the headscarf and the many misconceptions
associated with it. This is what I call dignity, respect and inclusion, and I am so proud to work here.
SOCIAL SERVAN T // FOODIE // FAM ILY ADVOCATE
d i v e r s i t y & i n c l u s i o n
28. 54
+ ADELINE - Morrison Hired 1957
SPORTS ENTHUSIAST / LOVES HER FAMILY / PARTICIPATES IN CHURCH ACTIVITIES
+ ALLEN - Morrison Hired 1964
YARD WORK / FISHING / TRAVELING
+ BRAVELL “PETE” - Canteen Hired 1964
GOING TO CHURCH / TALKING WITH NEW PEOPLE / HOME IMPROVEMENTS
+ ERIC - Touchpoint Hired 1965
MUSIC / TV / SOCIAL TIME
+ JAMES - Canteen Hired 1962
SPENDING TIME WITH FAMILY / HELPING OTHERS / HOME IMPROVEMENTS
+ JOE - Canteen Hired 1965
HORSE RACING / FISHING AND CRABBING / SUPPORTING LOCAL SPORTS TEAMS
+ MARVIN - Canteen Hired 1962
FISHING / SPENDING TIME WITH GRANDKIDS / HUGE RAVENS FAN
+ MARY - Restaurant Associates Hired 1962
TRAVELING / COOKING IN HER HOUSE / PLANTING FLOWERS IN HER YARD
+ ROBERT - Chartwells Higher Education Hired 1962
ENJOYING THE OUTDOORS / GARDENING / WALKING HIS DOGS
O U R 5 0 + Y E A R A S S O C I AT E S
29. Everything we do starts with our great people and we are on a phenomenal journey together. Our family
of companies continues to grow and our workforce in North America is approaching 240,000 associates!
Through this journey, we remain focused on driving a culture where people love to come to work and can
reach their full potential.
For the past three years, Raj Pragasam has been leading our diversity & inclusion efforts as our Chief Inclusion Officer. Originally
from Sri Lanka, Raj joined Compass Group UK in 1979 and then joined Compass North America in 2001 to provide strategic
HR leadership for healthcare and support services. Since day one as CIO, Raj has approached the role with inclusivity as his highest
priority. Anyone who has met Raj will agree he is a force of nature. He’s a disruptor, a decision-maker and a champion for creating an
inclusive culture that empowers all associates. After 37 years of service, Raj has decided to “re-fire” in order to focus on multiple global
charitable organizations that are near and dear to his heart.
I am very pleased to welcome Cindy Noble as our new Chief Inclusion Officer.
Cindy is already a member of the Compass family; she leads HR for Levy Restaurants
and has over 20 years of service. After spending some time in operations early in her
career, Cindy gravitated towards the human resources side of the business. In her own
words, she was “recruited into recruiting” and this connected with her desire to help
others. Cindy’s passions are in mentoring, paying-it-forward and helping associates be
the best that they can be. Raj and Cindy will work closely to successfully transition
the position.
Please join me in congratulating and thanking Raj for leaving an unforgettable mark
on our organization and in welcoming Cindy and wishing her great success in her
new role. I look forward to the next steps in our diversity & inclusion evolution.
Best wishes,
Gary Snyder, Chief People Officer - Compass Group North America
W E A R E O N A P H E N O M E N A L
J O U R N E Y T O G E T H E R
G A R Y S N Y D E Rletter from
OPT I MI ST
ST R AT EG I ST
C HAMPI ON OF OTH ERS
{ C I N DY }
G LOBAL VOLU NTEER
PANT HER S FAN
R EL AT I ONSHI P BUILDER
{ R A J }
30. 58
P E O P L E P R O F I L E : C O M P A S S G R O U P U S A
Our company is growing. As we grow, we’ll continue recruiting, hiring and retaining more people from broader backgrounds
who reflect our evolving communities.
