1. Future State Architecture Overview
The high-level architecture overview highlights the different systems that will be inter-connected and
which will ensure the company is operational once new the new CRM system is launched and live.
CRM (A Web Application) RESCO (iPad App)
Scribe
Namely
HR Outsource
BI360
Reporting &
Analytics
Concur
Travel & Expense
Dynamics NAV
(Desktop application)
Avalara
(Tax Engine)
DYMNS
(Scanner)
File Feed
Near Real-Time
Real-Time
An Interface for the Sales Organization to create
Sales Orders, manage Contacts, set Activities, and
view real-time reports
A Middleware Layer that translates data from NAV
to CRM and vice-versa
 NAV – An ERP system of Record for all Master
Data – Customers, Inventory, Vendors, etc.
 Avalara – Integration to provide services as a
Tax Engine
 Dynms – Scanning for Warehouse Management
 Namely – HR G/L File Extract loaded into NAV
 Concur – Expense information loaded into NAV
 BI360 – Reporting & Analytics system, which
are loaded with defined data from NAV
File FeedAPI’s