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Patrick J. Hale, M.S.Ed.
Residence Hall Director
Boston University Residence Life
 How to define and notice offensive behavior
 Understand the importance of addressing
such behavior
 Learn about different strategies and tools for
responding to offensive behavior
 We are all here to learn and grow
 We each offer individual experience and
knowledge
 This is a safeAND brave space
 Share air time
 One mic, one diva
 Other important ones?
 “behavior that causes
injury or insult”
 “causing someone to
feel deeply hurt, upset,
or angry”
 Synonyms:
 Rude
 Annoying
 Foul
 Uncivil
Residence Life engages and connects students
in residential and University communities,
fostering students’ growth as leaders equipped
to interact in a local and global context.
We strive to facilitate student learning and
development in a safe and healthy experience,
defined by respect and dignity for all
individuals.
Human beings change their
behavior based on the relationships
that that they have with others.
Expectationsofothers
Support and care for others
HIGH
HIGHLOW
TO
(punitive)
WITH
(restorative)
NOT
(neglectful)
FOR
(permissive)
Breathe Acknowledge Respond
ReactAttackBreathe
Best Way to Communicate with Others
The Harmful Way to Communicate with Others
 Affective statements
 “I felt really angered by what you said/did.”
 “I’m concerned that what you said hurt that other
student.”
 “I appreciate you hearing me out.”
 Affective questions
 “What did you mean by that statement?”
 “How do you think the other person might have
been affected by your actions?”
 Focus on the behavior
 Use “I” statements
 Control your own
actions
 Listen without
judgment
 Be patient
 Take care of yourself
 Pass judgment on the
person
 Be “preachy”
 Yell or shout at the
person
 Offend the other
person
 Force the other person
to change
 We are doing the best
we can (most of the
time).
 Commit yourself to
constant learning.
 We are just as capable
of harming others.
 We must own our own
biases and judgments.
 Human beings do grow
and change over time.
Conflict

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Conflict

  • 1. Patrick J. Hale, M.S.Ed. Residence Hall Director Boston University Residence Life
  • 2.
  • 3.  How to define and notice offensive behavior  Understand the importance of addressing such behavior  Learn about different strategies and tools for responding to offensive behavior
  • 4.  We are all here to learn and grow  We each offer individual experience and knowledge  This is a safeAND brave space  Share air time  One mic, one diva  Other important ones?
  • 5.  “behavior that causes injury or insult”  “causing someone to feel deeply hurt, upset, or angry”  Synonyms:  Rude  Annoying  Foul  Uncivil
  • 6. Residence Life engages and connects students in residential and University communities, fostering students’ growth as leaders equipped to interact in a local and global context. We strive to facilitate student learning and development in a safe and healthy experience, defined by respect and dignity for all individuals.
  • 7. Human beings change their behavior based on the relationships that that they have with others.
  • 8. Expectationsofothers Support and care for others HIGH HIGHLOW TO (punitive) WITH (restorative) NOT (neglectful) FOR (permissive)
  • 9.
  • 10.
  • 11. Breathe Acknowledge Respond ReactAttackBreathe Best Way to Communicate with Others The Harmful Way to Communicate with Others
  • 12.
  • 13.  Affective statements  “I felt really angered by what you said/did.”  “I’m concerned that what you said hurt that other student.”  “I appreciate you hearing me out.”  Affective questions  “What did you mean by that statement?”  “How do you think the other person might have been affected by your actions?”
  • 14.  Focus on the behavior  Use “I” statements  Control your own actions  Listen without judgment  Be patient  Take care of yourself
  • 15.  Pass judgment on the person  Be “preachy”  Yell or shout at the person  Offend the other person  Force the other person to change
  • 16.  We are doing the best we can (most of the time).  Commit yourself to constant learning.  We are just as capable of harming others.  We must own our own biases and judgments.  Human beings do grow and change over time.