RA2013 - Brochure

· Upgrade skills, knowledge and effectiveness digital retail
· Gain new ideas and innovations to further succeed in the retail sector
· Plan for the future with multiple trend forecast
· Compare and evaluate existing retail technology solutions with future solutions across Asia
· Understand how to keep the balance between the multi-channel retails that are embarked on
· Develop your individual strategies to integrate technology for your business units
· Maximizing your data and the customer insights to build loyalty
· Assess how your workforce and the people behind the scenes can affect how your customers feel about your
brand
· Know what can you expect from the next generation stores and what they would mean for your future business
· Practical case-studies focusing on your customer experiences and how you can enhance them
· Asia is one of the main entity of the global retail growth, with China as a substantial player
· Annual growth of the retail industry for Asia and Australasia is forecasted to average almost 6%
· Online sales growth in Asia is expected to grow at the rate of 20% a year
· Despite luxury market cited to be a main contributor, casual and sport wear are much demand especially by the
younger customers
QUICK FACTS!
Benefits & Features: Why should you attend?
· Store Managers
· Retailers
· Brand Owners
· Brand Managers
· Merchandisers
· Technology Managers
· General Managers
· Marketing Managers
· Distributors
From all Retail Sectors mainly:
· Hypermarkets
· Departmental stores
· Clothing and Garment
· Lingerie and Intimate Wear
· Accessories
· Leather goods
· Handbags
· Shoes
· Jewelry
· Home Decor and Furniture
· Home Appliances
· Cutlery and Cooking Utensils
· Food and Drinks
Who Should Attend
Retail Asia 2013 is a two day, triple streamed congress that will cover the specific areas of In-store Experience, Digital Retail and Retail
Technologies. The 2 day Congress will provide a platform for retailers of all sorts to discuss business strategies, the management of
muti-channels and the details of their operations whether its in-store or online. In addition, the various luncheons and refreshment sessions
would provide immense opportunities to network with comrades from different backgrounds and exchange ideas on pertinent issues of the
retail industry.
Supported by:
HRDF Claimable!*Subject to PSMBapproval
Official Contractor:Luncheon Sponsor:
Educational Track Sponsors:Bronze Sponsors:
Organized by:Co-located with: Endorsed by:
Ministry Of Domestic Trade,
Co-operatives And Consumerism,
Malaysia
Silver Sponsors:
12 - 13 November 2013 | Mid Valley Exhibition Center, Kuala Lumpur, Malaysia “Exploring the World where Retail is called therapy”
+603 2600 6000 +603 2600 6116 sales@jfpsgroup.com www.retailsolutionsasia.com

Featuring Expert International & Local Speakers:
Giulio Xiloyannis
Managing Director
Zalora Malaysia
Frederico Manno
Head of eCommerce, China &
APAC
eBay Enterprise, Singapore
Tania Tai
Managing Director,
DIA Brand Consultants
Sdn Bhd
Edmund Tan Zehoo
Chief Technical Officer
Zukami Sdn Bhd
Nicholas Tan
Senior Manager Solutions
Development,
Fusionex, Malaysia
Samuel Mueller
CEO & Co-Founder
Scandit
James Breeze
Chief Experience Officer
Objective Asia, Singapore
Oliver Woods
Digital Strategist
Damien Cummings
Regional Marketing Director,
Digital & Social Media
Samsung Asia
Matthew Kuan
Manager,
Verticals & Solutions Marketing,
Asia Pacific & Middle East
Motorola Solutions Asia
Pacific
Paula Goncalves
Vice President - Large Enterprise
Retail
CitiXsys Australia Pty Ltd.
Roy Wakim
Director Volume Channel SEA
SAP
Terry Yee K.S.
Vice President of Internet
Payments
GHL Systems Berhad
Mabel Wong
Manager,
Metrix Research
Daniel Quah
Assistant Manager,
Metrix Research
Shashi Murugan
Head of Sales - Maxis Managed Services
Maxis Business Services
Philip Yen
Group Head, Emerging Payments,
Asia/Pacific, Middle East & Africa
Mastercard Worldwide
Michael Lok
Regional Sales Director,
Southeast Asia
Ruckus Wireless
Fadzarudin Shah Anuar
Co-founder & Managing Director
FashionValet.com
David Teoh
Managing Director
Abeo International
Arnaud Morrelleou
Director
Taf'eel Design House
Jakob Gottlieb
Co-Founder
id24
Parul Khanna
CTO & President
Third Eye Ethical Hackers
Society

AGENDA Day One > November 12 > Tuesday
0800
0930
1030
1100
1115
1145
1215
1230
1400
1445
1515
1545
1615
1700
Opening Remarks by Chairperson
Ice Breaking Session
Opening Plenary > Industry Trend: The Online Edge - Why retailers in South East Asia can no longer afford to be offline
Giulio Xiloyannis
Managing Director
Zalora Malaysia
Pre-Luncheon Address by
Edmund Tan Zehoo
Chief Technical Officer
Zukami Sdn Bhd
Networking Luncheon
Session One
· Does you store concept reflect your desired brand
image?
· Understanding retail experience design
· How can you create a great retail experience?
Tania Tai
Managing Director,
DIA Brand Consultants Sdn Bhd
Session Two
Loyalty, What to Expect Next
·
·
·
Nicholas Tan
Fusionex, Malaysia
Session Three
· Shopping malls and the current trend in Malaysia
·
· How certain tools can be used in planning
Mabel Wong
Manager,
Metrix Research
Daniel Quah
Assistant Manager,
Metrix Research
Session Four
·
·
·
in-store
Edmund Tan Zehoo
Chief Technical Officer
Zukami Sdn Bhd
Session One
Digital Retail Strategy: Rising above the crowd
· Understanding the landscape
· Driving quality customers
· Measuring success
Fadzarudin Shah Anuar
Co-founder & Managing Director
FashionValet.com
Session Two
Session Three
Content Marketing: The Secret Weapon Your
Business Needs
·
·
·
Session One
Proven, Tested & Successful
·
·
Retailers
· Maximizing revenues using available technologies
David Teoh
Managing Director
Session Two
·
business
· Realizing strategies through technology
·
and IT personnel
Samuel Mueller
CEO & Co-Founder
Scandit
Session Three
Retail – The Experience is Everything
· 5 Key steps of "Great Shopping Experience"
· The real game changers in Retailing
·
engage shoppers
Pacific & Middle East
Session Four
Mobile POS Technology drives New Age Retail
Experience
·
·
more
· Benefits of having a flexible Mobile POS that
operates with a common view in both Online and
offline mode
· Strategies to enable Retailers of all sizes to deliver a
mobile integrated Instore Experience through
Android and iOS devices
Paula Goncalves
Vice President - Large Enterprise Retail
End of Day 1
Using Eye Tracking to uncover unconscious customer
experiences across Retail and Digital Channels
·
protocols and understand why customers do the
· Choose the right eye tracking methodology and
avoid unecessary biases in Omni-channel shopper
research
· Learn insights from various industries across
James Breeze
Chief Experience Officer
Oliver Woods
Digital Strategist
Blynk
12 - 13 November 2013 |
+603 2600 6000 +603 2600 6116 sales@jfpsgroup.com
Why content is so important for your digital
strategy ROI
Inspiring content examples from business, DJ's
and politicians
Practical steps to begin to create effective
branded content

AGENDA Day Two > November 13 > Wednesday
0900
1000
1015
1115
1145
1215
Opening Address by Chairperson
Session One
Extended Session: Maximizing ROI from A&P for
retail stores
·
·
sends the message across
Arnaud Morrelleou
Director
Taf'eel Design House
Session Two
New Age Retail Experience
·
·
more
· Benefits of having a flexible Mobile POS that
operates with a common view in both Online and
offline mode
· Strategies to enable Retailers of all sizes to deliver a
mobile integrated Instore Experience through
Android and iOS devices
Paula Goncalves
Vice President - Large Enterprise Retail
Roy Wakim
Director Volume Channel SEA
SAP
Session Three
Maintaining customer service levels
·
·
· Benchmarking your customer service strategies with
industry leaders
Session One
Managing Omnichannel in Retailing
·
·
· Business Benefits of Omnichannel fulfillment
Frederico Manno
Head of eCommerce, China and APAC
eBay Enterprise, Singapore
Session Two
Online Payments Service – Yea or Nay
· Knowing online payments for eCommerce
· Ways to implement online payments
· The future of online payments
Terry Yee K.S.
Vice President of Internet Payments
GHL Systems Berhad
Session Three
What we should know about m-Payment and digital
wallets?
· Is Asia ready for mobile payment?
· How digital wallets help consumers and merchants
· Where is payment heading next?
Philip Yen
Group Head, Emerging Payments, Asia/Pacific,
Middle East & Africa
Mastercard Worldwide
Session Four
·
· Knowing your target market to properly set out the
strategy
· Increasing the Returns of Investment
Damien Cummings
Samsung Asia
Session One
·
·
·
business' integrity
Parul Khanna
CTO & President
Third Eye Ethical Hackers Society
Session Two
·
· Adding business value through data
· Increasing ROI by turning shoppers into customers
Session Three
· Importance of wireless technology to keep up with
the customers need
· Improving margins using wireless networks
·
Michael Lok
Regional Sales Director, Southeast Asia
Ruckus Wireless
1500
1530
1400
1245
Closing Plenary >
Co-Founder
id24
Evening Refreshment & End of Congress
Turning the Tables: Consumer Panel Discussion
· Customer's Need Vs. Their Wants
· Consumer rights - who cares about them?
· What makes return customers?
Networking Luncheon
This sesion will encapsulate how you can leverage
from your Advertising & Promotions for retail stores.
It will also showcase case studies on succesful
designs that plays up and attracts customers.
Technical Presentation & Demo: Retail
Data Security
This session will feature a presentation,
followed by a technocal demonstration on
how retail data security breaches can be done.
|
sales@jfpsgroup.com
Senior Representative,
Fusionex, Malaysia
1045
Shashi Murugan
Head of Sales - Maxis Managed Services
Maxis Business Services

RA2013 - Brochure

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