ME1651 TQM - Unit 1

1. Principles, Barriers and Benefits of TQM

2. PRINCIPLES OF TQM
• Customer’s requirements must be met the first time, every time.
• There must be agreed requirements, for both internal and external
customers.
• Everybody must be involved, from all levels and across all functions.
• Regular communication with staff at levels is must. Two way
communication at all levels must be promoted.
• Identifying training needs and relating them with individual capabilities
and requirements is must.

3. • Top management’s participation and commitment is must.
• A culture of continuous improvement must be established.
• Emphasis should be placed on purchasing and supplier management
• Every job must add value.
• Quality improvement must eliminate wastes and reduce total cost.
• There must be a focus on the prevention of problems.
• A culture of promoting creativity must be established.
• Performance measure is a must at organization, department and individual levels. It helps to asses
and meet objectives of quality.
• There should be focus on team work.

4. 4
Principles of tqm
1. Produce quality work the first time and every time.
2. Focus on the customer.
3. Have a strategic approach to improvement.
4. Improve continuously.
5. Encourage mutual respect and teamwork

5. 5
The key elements of the TQM
 Focus on the customer.
 Employee involvement
 Continuous improvement

6. 6 Cs of TQM

7. 7
BENEFITS OF TQM:
• Improved quality.
• Employee participation.
• Team work.
• Working relationships.
• Customer satisfaction.
• Employee satisfaction.
• Productivity.
• Communication.
• Profitability.
• Market share.

8. Tangible Benefits
BENEFITS – Tangible and Intangible
• Improved product quality
• Improved productivity
• Reduced quality costs
• Increased market and customers
• Increased profitability
• Reduced employee grievances
• Improved employee participation
• Improved teamwork
• Improved working relationships
• Improved customer satisfaction
• Improved communication
• Enhancement of job interest
• Enhanced problem-solving capacity
• Better company image
Intangible Benefits

9. Advantages of tqm
• Improves reputation- faults and problems are spotted and sorted
quicker.
• Higher employee morale- workers motivated by extra responsibility
,team work and involvement indecisions of tqm.
• Lower cost.
• Decrease waste as fewer defective products and no need for separate.
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10. Disadvantages of tqm
• Initial introduction cost.
• Benefits may not be seen for several years.
• Workers may be resistant to change.
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11. OBSTACLES (BARRIERS) IN IMPLEMENTING TQM
 Lack of Management Commitment
 Inability to change Organizational culture
 Improper planning
 Lack of continuous training and education
 Failure to continually improve
Incompatible organizational structure and isolated individuals and departments

12. Ineffective measurement techniques and lack of access to data and
results
 Paying inadequate attention to internal and external customers
 Inadequate use of empowerment and teamwork

13. Key points
• PRINCIPLES OF TQM
• key elements of the TQM
• 6 Cs of TQM
• BENEFITS OF TQM
• Advantages of tqm
• BARRIERS