problems faced by ecommerce companies with their business in India with solutions

1. Management Issues Related to
E-Commerce
By:
Parag Gautam
B.Com vocational 3rd yr
Advertising & Sales
Promotion
Dept. of Business
Administratioin
St. John’s College, Agra

2. Introduction
India being the second most
populated country, possesses a great
potential market for e-commerce.
Global players are investing huge
Amounts in India.

3. In spite of being a
desirable
Market, India is far from
being a bed of roses
And has many
challenges

4. Indian customers return
much of
the products they
purchase online

5. 2.Cash on delivery is the
preferred
payment mode

6. 3. High failure rate of
payment gateways

7. 4. Poor internet
connectivity

8. 5.Lack of usage of
smartphones
prevent customers to
shop on the go

9. 6.Home delivery poses a
problem
for logistics department

10. Apart from the above challenges
E-commerce companies face
problems Managing the grievances
of customers
Which are as follows

11. a)Overcharging
Certain companies put additional
charges in fine print of checkout
statements;
others just steal a one-time or
multiple payments without one’s
consent

12. Prevention:
always use a trusted site
Shop from companies
having maximum
goodwill.`

13. b)Phishing:
Some online websites may
look like a reputable or
even well-known brand;
but URL tells a different
story

14. Prevention:
Take a look at the address
bar of your web browser.
if you suspect anything;
DO NOT proceed with your
transaction.

15. c)Identity theft:
All websites may not be secure
All wi-fi connections might not
be secure
Credit card details are stolen by
softwares specially designed for
this purpose.

16. Prevention:
Always use trusted
websites,
systems
and network

17. d)Anybody sells products:
Certain websites allow
anybody to sell products
which creates a market for
fake and bootleg products.

18. Prevention:
The only way to stay
proteted from such sites is not
to use them till a suitable e-
commerce security law is
enacted in this regard.

19. e)Refund and return
policies:
In India most of the e-
commerce companies have
such policies.
But tracking these is again
a problem for customers.

20. THANK YOU
QUESTIONS ARE
WELCOME